Felipe Boff Email & Phone Number

Belo Horizonte, Minas Gerais, Br

Responsible for revenue P&L, product development, and the evolution of technology for all of Mercantil's companies. Moreover, leading innovation in a low-income environment using alternative technologies and disruptive services.Endeavors we have been working on:Develop a new conversational banking channel using WhatsApp, with 2 MM customers per month using the platform, an outstanding 17% conversation rate for sales of financial products, and more than BRL 1 billion in sales in the last 12 months;Launched a new loan product, achieving BRL 2,2 billion in loan book value in 18 months with a 0.05% delinquency rate;Customer-based growth from 5.1 MM customers to 6.7MM customers;Developed a new way to integrate mainframe and streaming data, empowering mainframe processing to coexist with cloud processing for mass critical transactions;Time to market has been reduced from an average of 68 days to 51 days;IT costs grew only 14.3%, while the accumulated inflation was 8.2% for the period and the growth in the quantity of transactions was 84%;Another 12% reduction in the delinquency rate occurred while the loan book value grew by 35%;Profits almost doubled when we compared 1Q23 to 1Q22.

Belo Horizonte, Minas Gerais, Br

Responsible for revenue targets, product development and business divisions, as well as the evolution of technology in a format that benefits not only Mercantil but all of its subsidiaries. Furthermore, leading innovation in a context where the difficulties go beyond simply providing financial services to the unbanked, low-income, and elderly.Results achieved during our tenure in the position:Customer-based growth at 82%;Time to market was reduced from an average of 186 days to 68 days;IT downtime was reduced by 89%;Loan book value grew by 70%;Number of insurance policies increased by 254%;Delinquency shrank by 30%;Profits grew by 67%.

Belo Horizonte, Minas Gerais, Br

Responsible for the integration between technology and products & services comprehended by the bank itself and all companies under the umbrella of Banco Mercantil do Brasil. Moreover, leading innovation in an environment whose challenges extend beyond just bringing financial services to the unbanked, low-income, and elderly.

Belo Horizonte, Minas Gerais, Br

We start our journey in the best possible environment, the environment of each one of us. We are not looking to build a company, but rather an innovation network. We don't know everything we can be, but we know that building something different will be the result of the sum from those who come together in this journey.

Belo Horizonte, Minas Gerais, Br

Helping our investment bank (BMI) to develop structured financial products for agriculture, construction, and services sectors. Responsible for IT, operations, and products at BMI.

I was responsible for handling all affairs related to connecting company's strategic objectives with IT development, product evolution, and technology improvement.Overseeing the company's digital transformation and IT maintenance process, creating business/IT strategies and policies, connecting employees to those strategies, building employee alignment with company goals (and vice versa), and overseeing human resource development were among my responsibilities.During my tenure at Calcard and Studio Z we achieved several important milestones to both companies, such as:Enabled Calcard to partner with Visa to use Visa Flag in its credit card. We created a complete new relationship between the two companies, implementing collateral process, AML, back office processes and technology. From the contract’s signing date to the first transaction it took only 88 days, what is considered one of the fastest, if not the fast, Visa implementation around the Globe.Development of a new point of sale process reducing checkout time by 70% on the busiest holidays.Migrated the on-premises datacenter to a new collocation site moving its disaster recovery site to the cloud with zero unplanned downtime and reducing maintenance costs by 15%.Changed the way Calcard supports its customers by implementing Sales Forces to all 101 stores throughout Brazil. With an agile methodology, the go live took only 8 weeks and the NPS has been increased by 30% since this project.Lastly, I have helped the company to rethink its approach to the business perspective and how technology can support it. By changing the way Calcard creates products and implements them Calcard experienced 100% growth during my time with the company.

Florianópolis, Santa Catarina, Br

As the head of IT and E-Commerce for Brazil's biggest self shoes retailer I'm responsible for helping the company on its strategic development of being the most desired fast fashion shoe company in Brazil.Studio Z wishes to redefine how people can connect to the fashion and IT is a new opportunity for doing so. Our E-commerce (www.stz.com.br) is intended to be a fundamental part of our business creating a seamless operation for our customers by connecting our digital business to our physical stores.

Porto Alegre, Rio Grande Do Sul, Br

Responsible for core banking and integration at Sicredi digital transformation initiative.

Porto Alegre, Rio Grande Do Sul, Br

- Distributed team Management 432 workers;- Delivered 708,000 development hours in 2015 for IT systems. 76% increase from 2014;- Employees’ satisfaction of 88% from the 2014 engagement survey. 19% increase from 2012;- Projects development in bank areas like credit, risk management, and customer registration;- Implemented BPM process integrated with legacy system for managing loans analysis and approvals phases. (5,000 BPM processes per day, 28,000 BPM activities, USD 10 Billion loans managed in 2013) (2013 Winner of Oracle Innovation Award). Loans approval time has been reduced by 86%;- Implemented strategic planning for projects development and outsourcing. We have reduced our risk through different companies, besides achieving better results with new players;- Implementing Siebel as CRM, Sales Front End, and customer file (as MDM), resulting in a unified user experience for our employees;- With my team, we have increased our delivery performance by 38%. Reducing the time-to-market from 10 to 6 months.

Porto Alegre, Rio Grande Do Sul, Br

- I have spoken on behalf of Sicredi about its achievements in different technologies events like Oracle Open World, SAS Global Forum and Gartner Summit;- International contracting dealing and management, including third parties contractors.

Porto Alegre, Rio Grande Do Sul, Br

- Employees’ satisfaction of 96% from the 2009 engagement survey;- Reduced Oracle license cost by 42%;- Downtime was reduced by 75% in two years.

Porto Alegre, Rio Grande Do Sul, Br

Porto Alegre, Br

• Manutenção de aplicativos da Confederação Sicredi;• Criação de CRM para demonstração de resultado dos associados do Sicredi;• Desenvolvimento em diversas linguagens dentre as quais Forms 10G, Clipper acessando banco de dados Oracle, PL/SQL e Visual Basic;• Otimização de performance dos sistemas utilizando banco de dados Oracle e seus recursos, gerando economia de tempo em processamento de até 80%.

Porto Alegre, Br

• Manutenção do aplicativo de gestão;• Criação de novos módulos para gestão e análise;• Integração dos aplicativos internos com aplicativos terceiros;• Implantação de novas tecnologias e processos sistêmicos;• Manutenção de rede local e remota;• Suporte em geral na área de informática;• Desenvolvimento do website da empresa www.blueville.com.br;• Implantação do novo aplicativo de gestão Oracle E-business Suíte ERP e CRM Oracle.

• Análise da estrutura de controle e gerenciamento de concursos públicos;• Desenvolvimento do aplicativo de resultados de concursos públicos;• Integração do aplicativo de resultados com o website da empresa;• Suporte a aplicativos diversos;• Suporte a Rede Windows NT e ao servidor de e-mail Exchange;

Stanford Executive Program, Business Administration And Management, General

Global Banking Program: Fintech | Digital | Analytics

Master Of Business Administration (Mba), Strategic Management

Master Of Computer Applications (Mca), Artificial Intelligence

Bachelor'S Degree, Computer Science

Associate'S Degree, Informatics