Felipe Capusso Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

- Oversee all branch operations in the USA, including Sales, Marketing, Finance, Hiring, and Operations.Successfully launched US operations in mid-2022, leading to exponential growth and over 50 sales by the end of 2023.- Established Aktie Now as one of Zendesk's Strategic Partners for 2024, positioning the company as a key player in the CX industry.- Selected for a program to boost SMB sales across Zendesk in the US, driving revenue growth and market expansion. - Developed… Show more - Oversee all branch operations in the USA, including Sales, Marketing, Finance, Hiring, and Operations.Successfully launched US operations in mid-2022, leading to exponential growth and over 50 sales by the end of 2023.- Established Aktie Now as one of Zendesk's Strategic Partners for 2024, positioning the company as a key player in the CX industry.- Selected for a program to boost SMB sales across Zendesk in the US, driving revenue growth and market expansion. - Developed strategic partnerships and collaborations with key industry players, including BPOs, to expand business opportunities and enhance service offerings. - Created and implemented operational processes, offers, proposals, and pipeline strategies tailored for the US market, contributing to streamlined operations and increased efficiency. Show less

Los Angeles, California, United States

Felipe is the Head of Operations for all US businesses of the Co.Aktion Group and will work with you and your Company to design, implement and support the best solutions around your Customer Experience lifecycle, targeting maximum customer satisfaction and retention.

Greater Los Angeles Area

• Responsibilities - Managing multiple engagements related to Internal Audit, SOX implementation, coordination and testing - Caledarization, budget preparation and monitoring, scoping and risk assessment, team coordination and activities prioritization, billing and recruiting of resources locally and overseas - Manage Internal Audit and SOX large-scale projects with multidisciplinary teams coordinating the team structure, deliverables and technical impact of findings, risks… Show more • Responsibilities - Managing multiple engagements related to Internal Audit, SOX implementation, coordination and testing - Caledarization, budget preparation and monitoring, scoping and risk assessment, team coordination and activities prioritization, billing and recruiting of resources locally and overseas - Manage Internal Audit and SOX large-scale projects with multidisciplinary teams coordinating the team structure, deliverables and technical impact of findings, risks and controls - Drives design and implementation of risk assessment and control environment, providing feedback to process owners to prioritize and address relevant risks• Highlights - Led the set-up of the SOX internal control environment for a pre-IPO company with little to no exposure to financial controls previously. Successfully implemented and documented over 300 controls (business process and IT) which resulted in contract renewal for another 4 years and over $5m in revenue - Led a team responsible for implementing SOX in an extremely compressed schedule due to SEC deadlines. Successfully implemented controls over 18 processes and worked alongside with management to remediate findings as agreed with external auditors. Company was a fast-growing startup with over $1bn in revenue in 2018 - Provided consultation to a newly public traded Healthcare Company on the development of their ‘404 - Management’s Assessment of Internal Controls over Financial Reporting’, reviewing the memo and laying out adequate wording, topics that needed to be included and how the memo would be interpreted by the external auditors - Oversaw the migration and implementation of the company’s process and controls around Accounting, Accounts Payable, Billing and Accounts Receivable to a shared services center overseas. The project included 6 trips to Asia to oversee validate implementation, test the controls and coordinate local teams Show less

SOX Projects (Sections 302 and 404), process structuring, control analysis, compliance auditing, internal control process reviews, operational process reviews;Development and execution of work programs, procedures, walkthroughs, control and risk matrices, presentations and project management. International methodology on Auditing/Consulting (COSO).

Main Tasks: Follow-Up of import processes; Shipment Instructions, quotation with suppliers, forwarders and logistic companies;Cost Studies for Importation, full know-all on Invoices, Proformas and Shipment Instructions.Position: SalesmanMain Tasks: Photo-electronic components sale. Full contact with clients of different markets;

Bachelor Of Business Administration - Bba, Accounting And Finance

Harvard Manage Mentor, Harvard Manage Mentor Program

Activities and Societies: Content - Customer Focus; Decision Making; Finance Essentials; Marketing Essentials; Process Improvement.

Technician, Information Technology