Felipe Crivello Cesar Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brazil

• Drive the end-to-end product lifecycle for recruitment and selection solutions, including ideation/discovery, specification, development, testing, and deployment phases.• Collaborate with Innovation, Sales, and Customer Success teams to align product features with market demands and introduce differentiating functionalities.• Partner closely with Development teams, contributing to prioritization routines and roadmap planning to ensure efficient delivery and continuous product evolution.

São Paulo, Brazil

• Conducted comprehensive organizational assessments to identify opportunities for improvement and develop tailored strategies for enhancing recruitment strategies.• Designed and implemented innovative talent assessment solutions, including cultural mappings and selection batteries• Provided expert guidance and support to organizational leaders of various seniorities on topics such as organizational culture, attraction, selection methods, and organizational change management.• Collaborated with top-tier clients including Itaú, Ambev, XP INC, Localiza, Suzano, TIM, iFood, Raia Drogasil.

São Paulo, Brasil

• Collaborated with the product team to identify and prioritize customer feature requests• Researched customer needs and preferences to guide product roadmap decisions• Developed and executed effective product launch plans, including the successful release of "Portal do Candidato".

São Paulo, Brasil

• Managed a portfolio of 500+ SaaS clients, developing and implementing processes to improve onboarding, support, and product development• Maintained customer satisfaction scores (NPS) above 70% through the implementation of effective retention strategies.• Built and managed a high-performing customer success team, providing coaching and mentorship to help team members achieve their goals.• Developed and implemented consulting strategies to improve the customer experience at every stage of the customer lifecycle, that reduced churn MRR to less than 1% at key touchpoints• Collaborated cross-functionally with sales, product, and engineering teams to ensure customer feedback is incorporated into product development and roadmap planning.• Utilized customer data analysis to drive strategic initiatives and measurable business impact, identifying trends, opportunities, and areas for improvement.

São Paulo E Região, Brasil

• Designed and executed an effective onboarding program for new customers.• Collaborated cross-functionally to ensure a seamless transition from sales to onboarding and beyond.• Maintained a library of onboarding materials to support the process.• Analyzed metrics and customer feedback to continually optimize the program for high satisfaction and retention.

São Paulo Area, Brazil

• Managed a portfolio of accounts, serving as the primary point of contact for clients and ensuring their success through regular communication and support.• Developed and implemented customized success plans for each client, outlining goals and objectives and providing solutions to help them achieve their desired outcomes.• Proactively monitored client performance metrics and identified opportunities to improve their usage and adoption of products/services.• Provided product demonstrations, training sessions, and other educational resources to clients to ensure they have the knowledge and skills necessary to be successful with the product/service.• Collaborated with cross-functional teams, including sales, marketing, and product development, to advocate for client needs and ensure a positive customer experience.

São Paulo E Região, Brasil

• Performed in-depth research on market trends and developed agendas for meetings.• Recruited executives to speak at committees, ensuring high-quality content and engaging events.• Organized concise and effective briefing documents, texts, and invitations for committees.• Provided excellent reception and support to guests and speakers during committee meetings.• Generated accurate and comprehensive meeting minutes, and crafted engaging content for Amcham members.• Assisted in the planning and execution of successful events.• Supported in pre and post-event activities, ensuring a seamless and enjoyable experience for attendees.

Brasília E Região, Brasil

• Conducted research on corporate topics and identified potential speakers and executives for organization's committees and events.• Successfully planned and executed strategic committees, open committees, and seminars to enhance the skills and networks of Amcham members.• Provided operational and logistical support to ensure smooth execution of events.• Formatted agendas for committees and events, ensuring clear communication and effective organization.• Introduced and executed new products, contributing to the growth of the organization.• Planned and executed the Amcham Business Training Program (PACE), providing both open and in-company training to associated and prospect companies.• Developed and maintained relationships with executive members of Amcham, both associated and non-associated.• Contributed to the expansion of the organization's supplier network, aligning with the organization's interests.• Provided support in analyzing project progress, focusing on planning and ensuring project success.

Brasília E Região, Brasil

• Provided pedagogical support for academically challenged students.• Monitored all subjects for elementary and high school students.

Brasília

• Carried out extensive research on relevant artistic fields, with a focus on translations and publications of Brazilian authors in English, French, and Spanish.• Produced detailed and insightful reports on cultural events supported by DODC• Established and fostered positive relationships with artists and other stakeholders.• Successfully managed the DODC Multimedia Collection, ensuring preservation and accessibility of cultural assets.• Consolidated budget and financial data for Posts receiving DODC resources for cultural events• Organized and managed archives, including financial records, contributing to efficient DODC operations.

Certificate'S Degree, Organizational Behavior

Graduação, International Relations And Affairs