I am driving customer success from an end-to-end perspective, prospecting and identifying the use case, building implementation plans to securing deployment and customer success for IBM's Cloud and Data Platform- Deep technical expertise and a point-of-view based on the client- Gain client's trust and respect and become their trusted advisor- Evangelizing the product suite of Cloud and Data Platform towards colleagues, partners, customers, and the whole ecosystem.

My main goal is to drive customer loyalty and ensure that every customer is satisfied and get measurable value from our SaaS solutions through a daily relationship. By playing the role of Customer Success Manager (CSM), my main activities are:- Serve as the primary point of contact for customer post sale.- Executive engagement- Develop executive dashboards / data analysis- I am responsible for driving customer adoption through successful onboarding and utilization of the services, the identification and expansion of opportunities, collaborating with support, sales, development and consulting; milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform.- Serve as the customers advocate and provide feedback to product management and development organizations- Follow-up meetings related to the projects;- Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy.- Platform evolution tracking, suggest improvements to customers;- Prepare and educate customers on new features and releases.- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.- Performing rapid assessments of client’s internal technology landscape and targeting use cases and deployment targets for Public Cloud technology.- Support Functional consultants (Understanding, Design and Functional Specification and technical);- Development of reference accounts- Net Promoter Score

Worked as Solution Architect and Sales Consultant leading pre-sales processes and teaming with multiple groups. Main responsibilities include: processes review and opportunities identification for value creation, including ROI analysis and business benefits, solution presentations and demonstrations, support Sales Teams.

EPM and BI implementation projects participation (definition, processes design, implementing, testing, training and go-live).Projects:IBM Cognos TM1 – Projeto Custo de Logística Petrobras / Set 2013 – Dez 2013 / Customer: Petrobras - Industry: Oil&GasCognos Analyst Consultant – Workforce Planning / Agosto 2013 – Setembro 2013 / Customer: Santander Bank / Industry: Banking/FinanceSAP BPC Consultant – Financial Planning & BI Project / Maio 2012 – Julho 2013 / Customer: EBX Group / Industries: Oil, Mining, Offshore, Coal MiningCognos Analyst Consultant – Financial Planning/ Agosto 2011 – Abril 2012 / Customer: Claro S.A / Industry: TelcoSAP BPC Consultant – Financial Planning & BI/ Dezembro 2010 – Julho 2011 / Customer : Usiminas / Industry: Mining & SiderurgyCognos Analyst Consultant – Financial Planning / Abril 2010 – Dezembro 2010 / Customer: Claro S.A / Industry: TelcoSAP SEM/BPS Consultant – Financial Planning / Dezembro 2008 – Março 2010 / Customer: Natura / Industry: Cosmetics