Felipe Santos Email & Phone Number

Chapecó, Santa Catarina, Brasil

I work as a Support Analyst, overseeing the N1 support team, guiding proper product use, providing customized manuals, and assisting with software installation. I manage user profiles, ensure system integrity, and offer high-quality customer support through multiple channels. My focus is on both immediate issue resolution and empowering users to explore our products effectively

I work as an N1 support specialist, I am in charge of guiding and teaching the correct use of the company's products and systems. Along with this, I provide manuals and technical documents according to the customer's needs, in addition to assisting in the installation of the company's software. I also perform the creation and adjustments of users, in addition to the respective modifications and changes within the system, excluding interference with the database. Finally, I ensure service… Show more I work as an N1 support specialist, I am in charge of guiding and teaching the correct use of the company's products and systems. Along with this, I provide manuals and technical documents according to the customer's needs, in addition to assisting in the installation of the company's software. I also perform the creation and adjustments of users, in addition to the respective modifications and changes within the system, excluding interference with the database. Finally, I ensure service through chat, email and telephone support. Show less

I performed internal customer service functions, providing support through messages, emails and phone calls. I was 1 responsible for dealing with N3 support demands, monitoring server indicators and internal system processes, in addition to managing computers and users on the internal network, employee access cards and the operation of security camera software. Also, I was in charge of installing and assembling desktop computers and formatting notebooks, in addition to applying installations… Show more I performed internal customer service functions, providing support through messages, emails and phone calls. I was 1 responsible for dealing with N3 support demands, monitoring server indicators and internal system processes, in addition to managing computers and users on the internal network, employee access cards and the operation of security camera software. Also, I was in charge of installing and assembling desktop computers and formatting notebooks, in addition to applying installations and maintenance of internal and external software, either remotely or in person. Show less

In this job, I managed a team responsible for maintaining mobile devices, as well as managing telephone lines, billing for maintenance and sending bills to customers, in addition to dealing with receiving and sending devices. I also played the role of identifying a potential new product (a new mobile device for sale), as well as acting as a software and hardware tester.

Manutenção de computadores, notebooks e celulares, instalação e manutenção de software internos e internos .

Monitoramento caminhões e cargas de alto risco