Senior Professional Service Manager with extensive proven experience in IT & Telecommunications companies with a global structure. I am always working to reach the goals established by the business, supporting and managing metrics for continuous service improvement. Ability to manage teams, local or remote services, managing changes and generating outstanding customer results. Excellent spoken and written communication skills, expert to understand details and skilled in dealing with simple or complex ecosystems. Customer Success Manager with diverse experience in: Supplier Management, PaaS, Telecommunications Services, Customer Services, Service Desk, Change Management and Customer Care.