Customer Success Manager Csm
Current
Sep 2024 - Present
AeroLeads people directory · profile
Felipe Jansen Email & Phone Number
Customer Success Manager, ITIL Expert | Gupshup
at
Gupshup
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager, ITIL Expert | Gupshup
Location
Rio De Janeiro, Brazil
Company size
Who is Felipe Jansen? Overview
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Quick answer
Felipe Jansen is listed as Customer Success Manager, ITIL Expert | Gupshup at Gupshup, a with 165 employees, based in Rio De Janeiro, Brazil. AeroLeads shows a matched LinkedIn profile for Felipe Jansen.
Felipe Jansen previously worked as Customer Success Manager CSM at Gupshup and Customer Success Manager | CSM at Take Blip. Felipe Jansen holds Mba, Business Management from Universidade Candido Mendes.
Company email context
Email format at Gupshup
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Gupshup
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Profile bio
About Felipe Jansen
Senior Professional Service Manager with extensive proven experience in IT & Telecommunications companies with a global structure. I am always working to reach the goals established by the business, supporting and managing metrics for continuous service improvement. Ability to manage teams, local or remote services, managing changes and generating outstanding customer results. Excellent spoken and written communication skills, expert to understand details and skilled in dealing with simple or complex ecosystems. Customer Success Manager with diverse experience in: Supplier Management, PaaS, Telecommunications Services, Customer Services, Service Desk, Change Management and Customer Care.
Current workplace
Felipe Jansen's current company
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Gupshup
7 roles
Felipe Jansen work experience
A career timeline built from the work history available for this profile.
Customer Success Manager | Csm
Jun 2021 - Aug 2024
Customer Service Manager
Service Management, Incident Management, Lifecycle Management, Change Management, SLA metrics, Optimization, Capacity Planning, Leading and facilitating executive meetings, Pre-Sales Support for IT/Telecom solutions and products.Work with the account team to up-sell Service Management and other products and services.
Dec 2008 - Apr 2021
Global Customer Service Desk Supervisor
Incident management at Service Operations level. Responsible's team to open incidents with Carriers in Latin American until problem resolution - 24x7
Jul 2006 - Dec 2008
Global Customer Service Desk, Expert Level 3
Expert level, responsible to support voice & data services into Cisco and Nortel technologies
Sep 2003 - Jun 2006
Global Customer Service Desk Analyst Level 2
Data and Voice service support Level 2 for global customers mainly airlines companies; After a company acquisition (former Global One), I was one of the responsibles to integrate that service, coaching my teammates, until the the systems and processes unification.
Dec 1998 - Oct 2003
Field Engineer
Field Engineer responsible to install AT&T Paradyne modems, Cisco routers, LAN equipment, emulation softwares like Amadeus, Sabre, etc.
Oct 1996 - Nov 1998
Team & coworkers
Colleagues at Gupshup
Other employees you can reach at gupshup.io. View company contacts for 165 employees →
VA
Vivek Agrawal
Colleague at GupshupNoida, Uttar Pradesh, India
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AP
Arpitha Prabhu
Colleague at GupshupBengaluru, Karnataka, India
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MS
Mohammed Sultan Rahamattulah
Colleague at GupshupChennai, Tamil Nadu, India
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AY
Ajay Yadav
Colleague at GupshupDelhi, India
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KD
Kajol Doshi
Colleague at GupshupMumbai, Maharashtra, India
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SH
Saikat Halder
Colleague at GupshupWest Bengal, India
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LH
Lakshmi Harika
Colleague at GupshupBengaluru, Karnataka, India
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SB
Shikha Bhadouriya
Colleague at GupshupBengaluru, Karnataka, India
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YC
Yogesh Cl
Colleague at GupshupBengaluru, Karnataka, India
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AK
Aiman Kounsar Khan
Colleague at GupshupJammu & Kashmir, India
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Vivek Agrawal
Colleague at GupshupNoida, Uttar Pradesh, India
View →
AP
Arpitha Prabhu
Colleague at GupshupBengaluru, Karnataka, India
View →
MS
Mohammed Sultan Rahamattulah
Colleague at GupshupChennai, Tamil Nadu, India
View →
AY
Ajay Yadav
Colleague at GupshupDelhi, India
View →
KD
Kajol Doshi
Colleague at GupshupMumbai, Maharashtra, India
View →
SH
Saikat Halder
Colleague at GupshupWest Bengal, India
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LH
Lakshmi Harika
Colleague at GupshupBengaluru, Karnataka, India
View →
SB
Shikha Bhadouriya
Colleague at GupshupBengaluru, Karnataka, India
View →
YC
Yogesh Cl
Colleague at GupshupBengaluru, Karnataka, India
View →
AK
Aiman Kounsar Khan
Colleague at GupshupJammu & Kashmir, India
View →
3 education records
Felipe Jansen education
Mba, Business Management
Postgraduate, Project Management
Graduate, Technologist Telecommunications Network
Universidade Estácio De Sá
FAQ
Frequently asked questions about Felipe Jansen
Quick answers generated from the profile data available on this page.
What company does Felipe Jansen work for?
Felipe Jansen works for Gupshup.
What is Felipe Jansen's role at Gupshup?
Felipe Jansen is listed as Customer Success Manager, ITIL Expert | Gupshup at Gupshup.
Where is Felipe Jansen based?
Felipe Jansen is based in Rio De Janeiro, Brazil while working with Gupshup.
What companies has Felipe Jansen worked for?
Felipe Jansen has worked for Gupshup, Take Blip, Orange Business Services, and Sita.
Who are Felipe Jansen's colleagues at Gupshup?
Felipe Jansen's colleagues at Gupshup include Vivek Agrawal, Arpitha Prabhu, Mohammed Sultan Rahamattulah, Ajay Yadav, and Kajol Doshi.
How can I contact Felipe Jansen?
You can use AeroLeads to view verified contact signals for Felipe Jansen at Gupshup, including work email, phone, and LinkedIn data when available.
What schools did Felipe Jansen attend?
Felipe Jansen holds Mba, Business Management from Universidade Candido Mendes.
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