Customer Success Manager Csm
Current
Sep 2024 - Present
AeroLeads people directory · profile
Felipe Jansen Email & Phone Number
Customer Success Manager, ITIL Expert | Gupshup
at
Gupshup
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager, ITIL Expert | Gupshup
Location
Rio De Janeiro, Brazil, Brazil
Company size
Who is Felipe Jansen? Overview
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Quick answer
Felipe Jansen is listed as Customer Success Manager, ITIL Expert | Gupshup at Gupshup, a company with 165 employees, based in Rio De Janeiro, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Felipe Jansen.
Felipe Jansen previously worked as Customer Success Manager CSM at Gupshup and Customer Success Manager | CSM at Take Blip. Felipe Jansen holds Mba, Business Management from Universidade Candido Mendes.
Company email context
Email format at Gupshup
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Gupshup
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Profile bio
About Felipe Jansen
Senior Professional Service Manager with extensive proven experience in IT & Telecommunications companies with a global structure. I am always working to reach the goals established by the business, supporting and managing metrics for continuous service improvement. Ability to manage teams, local or remote services, managing changes and generating outstanding customer results. Excellent spoken and written communication skills, expert to understand details and skilled in dealing with simple or complex ecosystems. Customer Success Manager with diverse experience in: Supplier Management, PaaS, Telecommunications Services, Customer Services, Service Desk, Change Management and Customer Care.
Current workplace
Felipe Jansen's current company
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Gupshup
7 roles
Felipe Jansen work experience
A career timeline built from the work history available for this profile.
Customer Success Manager | Csm
Jun 2021 - Aug 2024
Customer Service Manager
Service Management, Incident Management, Lifecycle Management, Change Management, SLA metrics, Optimization, Capacity Planning, Leading and facilitating executive meetings, Pre-Sales Support for IT/Telecom solutions and products.Work with the account team to up-sell Service Management and other products and services.
Dec 2008 - Apr 2021
Global Customer Service Desk Supervisor
Incident management at Service Operations level. Responsible's team to open incidents with Carriers in Latin American until problem resolution - 24x7
Jul 2006 - Dec 2008
Global Customer Service Desk, Expert Level 3
Expert level, responsible to support voice & data services into Cisco and Nortel technologies
Sep 2003 - Jun 2006
Global Customer Service Desk Analyst Level 2
Data and Voice service support Level 2 for global customers mainly airlines companies; After a company acquisition (former Global One), I was one of the responsibles to integrate that service, coaching my teammates, until the the systems and processes unification.
Dec 1998 - Oct 2003
Field Engineer
Field Engineer responsible to install AT&T Paradyne modems, Cisco routers, LAN equipment, emulation softwares like Amadeus, Sabre, etc.
Oct 1996 - Nov 1998
Team & coworkers
Colleagues at Gupshup
Other employees you can reach at gupshup.io. View company contacts for 165 employees →
KP
Kartik Poply
Colleague at GupshupGurgaon, Haryana, India, India
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AS
Aniket Singh
Colleague at GupshupMumbai, Maharashtra, India, India
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AS
Ankit Singh
Colleague at GupshupGoregaon, Maharashtra, India, India
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AD
Ankit Dalal
Colleague at GupshupBengaluru, Karnataka, India, India
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AW
Azan Wani
Colleague at GupshupSrinagar, Jammu & Kashmir, India, India
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JS
Joydeep Sengupta
Colleague at GupshupSouth Delhi, Delhi, India, India
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BK
Bhargav Kolla
Colleague at GupshupMumbai, Maharashtra, India, India
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SD
Snehal Dalvi
Colleague at GupshupMumbai, Maharashtra, India, India
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MK
Mohit Keswani
Colleague at GupshupMumbai, Maharashtra, India, India
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SS
Sarala Shree
Colleague at GupshupBengaluru, Karnataka, India, India
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Kartik Poply
Colleague at GupshupGurgaon, Haryana, India, India
View →
AS
Aniket Singh
Colleague at GupshupMumbai, Maharashtra, India, India
View →
AS
Ankit Singh
Colleague at GupshupGoregaon, Maharashtra, India, India
View →
AD
Ankit Dalal
Colleague at GupshupBengaluru, Karnataka, India, India
View →
AW
Azan Wani
Colleague at GupshupSrinagar, Jammu & Kashmir, India, India
View →
JS
Joydeep Sengupta
Colleague at GupshupSouth Delhi, Delhi, India, India
View →
BK
Bhargav Kolla
Colleague at GupshupMumbai, Maharashtra, India, India
View →
SD
Snehal Dalvi
Colleague at GupshupMumbai, Maharashtra, India, India
View →
MK
Mohit Keswani
Colleague at GupshupMumbai, Maharashtra, India, India
View →
SS
Sarala Shree
Colleague at GupshupBengaluru, Karnataka, India, India
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3 education records
Felipe Jansen education
Mba, Business Management
Postgraduate, Project Management
Graduate, Technologist Telecommunications Network
Universidade Estácio De Sá
FAQ
Frequently asked questions about Felipe Jansen
Quick answers generated from the profile data available on this page.
What company does Felipe Jansen work for?
Felipe Jansen works for Gupshup.
What is Felipe Jansen's role at Gupshup?
Felipe Jansen is listed as Customer Success Manager, ITIL Expert | Gupshup at Gupshup.
Where is Felipe Jansen based?
Felipe Jansen is based in Rio De Janeiro, Brazil, Brazil while working with Gupshup.
What companies has Felipe Jansen worked for?
Felipe Jansen has worked for Gupshup, Take Blip, Orange Business Services, and Sita.
Who are Felipe Jansen's colleagues at Gupshup?
Felipe Jansen's colleagues at Gupshup include Kartik Poply, Aniket Singh, Ankit Singh, Ankit Dalal, and Azan Wani.
How can I contact Felipe Jansen?
You can use AeroLeads to view verified contact signals for Felipe Jansen at Gupshup, including work email, phone, and LinkedIn data when available.
What schools did Felipe Jansen attend?
Felipe Jansen holds Mba, Business Management from Universidade Candido Mendes.
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