• Identifies, analyzes and applies information technology and business practices to support strategic business process/plans.• Participates as required to design, develop, test and integrate applications of low-medium complexity.• Participates in the implementation of information technology and business processes of low-medium complexity.• Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low-medium complexity and low-moderate risk.• Performs activities according to project plans and schedule.• Has contact with other departments and functional operations and interacts with business contacts.• Is part of the Global support group for software under IT-PDP’s responsibilities, consisting mainly of PTC products, such as Creo and PDMLink, solving tickets from units of all regions as needed.• Maintains aligned activities and communication with the Global Systems PDMLink & ProjectLink support team.