Felipe Pacheco

Felipe Pacheco Email and Phone Number

An. de Gestão de Portfolio SR @ Itaú Unibanco
State of São Paulo, Brazil
Felipe Pacheco's Location
São Paulo, São Paulo, Brazil, Brazil
Felipe Pacheco's Contact Details

Felipe Pacheco work email

Felipe Pacheco personal email

About Felipe Pacheco

With more than 15 years of solid experience in Information Technology, I am a postgraduate professional in Leadership, Innovation and Management 4.0. My skills are centered on agile project management and I have the ICS - Project Manager Advanced (Impacta) certification, which enables me to efficiently implement PMOs. In addition, I have expertise in agile methodologies such as Scrum, Kanban, Lean and the DevOps cycle. My in-depth understanding of OKR-based goal management methodology (Objectives & Key Results) and extensive knowledge of PMI methodology, Design Thinking, as well as the ITIL V3 and Cobit2019 management and governance frameworks, complement my comprehensive view of the IT sector.During my professional career, I had the opportunity to work in renowned companies such as Itaú-Unibanco, ItauBBA, BV (Banco Votorantin) and PwC (PriceWaterhouseCoopers), where I was responsible for the operational and strategic management of IT and telecommunications projects. I have always been able to identify opportunities for improvement and cost reduction, implementing efficient processes and procedures. In addition, I developed strategic and tactical controls, indicators and metrics aligned with business needs.My leadership skills and coordination of multidisciplinary teams are remarkable, always focusing on achieving exceptional results. I have excellent interpersonal skills and am known for effectively developing and training professionals. I am adaptable, persistent, resilient, empathetic, proactive and highly committed to the success of the company, especially with the team and leadership.

Felipe Pacheco's Current Company Details
Itaú Unibanco

Itaú Unibanco

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An. de Gestão de Portfolio SR
State of São Paulo, Brazil
Website:
itau.com.br/private-bank
Employees:
674
Felipe Pacheco Work Experience Details
  • Itaú Unibanco
    An. De Gestão De Portfolio Sr
    Itaú Unibanco
    State Of São Paulo, Brazil
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  • Itaú Unibanco
    Sr Portfolio Management Analyst
    Itaú Unibanco Aug 2024 - Present
    São Paulo, Brasil
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  • Itaú Unibanco
    Design System Delivery Manager
    Itaú Unibanco Jan 2023 - Aug 2024
    São Paulo, Brasil
    As Delivery Manager at RT Itaú Design System, I play a fundamental role in project management for Squad Portal Experiencia Itau and Squad Fundação e Evolucion. Under my supervision, the entire life cycle of projects related to the Itaú Design System portal, from conception to delivery, is carefully monitored and executed to ensure compliance with stipulated deadlines.Additionally, I work on identifying, evaluating and mitigating potential risks that could impact project delivery. This includes managing technical issues, delays and changes to client requirements, ensuring projects are completed successfully and within expected quality standards.Within Release Train (RT), I promote continuous improvement practices in processes, using the PDCA cycle, and results delivery methodologies based on OKRs. I constantly look for ways to optimize the efficiency and quality of work, ensuring that teams are aligned with strategic objectives and achieve significant results.During my time as Delivery Manager, we achieved several important milestones, including the implementation of new functionalities in the Itaú Design System portal, significant improvements in the efficiency of development processes and greater customer satisfaction. My commitment to excellence and my leadership skills are fundamental to the success of these initiatives.
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  • Itaú Unibanco
    Portfolio Management Analyst | Devops Team Leader Na Itaú Unibanco
    Itaú Unibanco May 2021 - Jan 2023
    Localidade São Paulo, Brasil
    In this role I acquired basic knowledge in GIT, Amazon Web Services (AwS), Google Cloud Platform (GCP) and vast knowledge in Jira project management tools, being responsible for managing the task flows and reporting Squad's progress to deliver the project. maximum possible value.
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  • Itaú Unibanco
    Jr Portfolio Management Analyst | Onboarding & Produtivity And Devops Team Leader At Itaú Unibanco
    Itaú Unibanco Mar 2020 - May 2021
    São Paulo E Região, Brasil
    Professional with expertise in IT portfolio management, focused on leading the DevSecOps and Onboarding and Productivity Squads as a Team Lead / Scrum Master, always seeking continuous improvement, removing impediments and paying attention to good methodology practices such as rites and ceremonies and corporate as the institution's compliance rules.Specialist in agile methodologies such as Scrum & Kanban and management methodology based on OKR´s (Key Objectives and Results), promoting the improvement of the team and implementation of the projects designed for it.Excellent communication, with clarity and transparency of actions / information and activities according to the causes defined as Squad in which I work, active in relation to feedbacks to DevTeam members as well as peers, being them “one by one”, informal or SCI ( Situation, behavior and impact), as well as receiving the same.Working to guide Squad members throughout the projects and ensuring that the team has all the instruments included so that they can develop the project with greater ease, agility and autonomy.
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  • Valdac Ltda
    It And Telecom Project Analyst.
    Valdac Ltda Mar 2017 - Sep 2019
    São Paulo, São Paulo
    Responsible for the telecommunications department, hired to review the contracts in force in the company correcting irregularities and aiming to meet the contracted criteria and SLA's. As a result, we renegotiated all contracts to reduce costs and continually improve services, with the effectiveness of reducing approx. 30% of telecommunications costs.Direct performance in IT and Telecom project and process management focusing on the elaboration and updating of the area's process matrix based on COBIT and in line with what the board wanted strategically and with strong influence of the PDCA method for continuous control and improvement. processes. Also acted in gathering requirements to update more than 200 communication links Matrix and Stores, as well as pointing improvements to contract or upgrade links and physical improvements such as cabling changes, better distribution of switches and access points, significantly improving the communication between stores and headquarters.
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  • Banco Votorantim
    Relationship Agent
    Banco Votorantim May 2016 - Sep 2016
    São Paulo E Região, Brasil
    Focal point in the telecommunications area, performing asset management, hired for a specific temporary project for Rollout of Smartphones, Notebooks and Tablets for the more than 1000 stores and their collaborators to improve personalized service with BV customers. Responsible for the RFP and implementation of a partner for the audit system, thus obtaining greater management of the assets belonging to the BV client, thus also showing the costs in relation to the use of lines and maintenance of devices made available by the client. Control and payment of invoices after due corrections and disputes, if any, performance in the administrative routines of the area and preparation of management reports for decision making with the client.
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  • Grupo Nvh
    Telecommunications Analyst
    Grupo Nvh Feb 2015 - Jan 2016
    São Paulo E Região, Brasil
    Management and administration of the entire area of ​​Information Technology and telecommunications of the NVH group, was responsible for all updating and changes related to procedures, as well as continuous improvement of processes in the company so that, with that, it was possible to have a greater quantitative visibility. and qualitative of the execution of requests destined to the area, being under my responsibility the analysis, testing, approvals and opinions on these processes and activities. Also responsible for generating management reports, in order to demonstrate the real performance of the area under my responsibility, thus having greater visibility if requests and activities are fulfilled as established by the company and its managers and stipulated in SLA signed with service providers. Performance in the continuous improvement of technologies, infrastructure and processes in the area, as well as management and monitoring of projects related to telecommunications and the company's technology area.
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  • Alditel Gestão Economica Em Telecomunicações.
    Administrative Analyst
    Alditel Gestão Economica Em Telecomunicações. Sep 2014 - Dec 2014
    São Paulo E Região, Brasil
    Acting in temporary project at the client "Cuattro Marketing de Resultado Ltda" to implement a tool for auditing and mobile telephony processes. Operation, administration and handling of the tool for control, management, system optimization and telephony quality in companies, resulting in cost reduction, planning and control of assets. Inventory control and management reports, delivery and availability of corporate cell phones, creation of processes related to the company's administrative department with greater emphasis on the telecommunications department, Account apportionment, financial monitoring of the area analyzing needs according to the pre-defined budget, purchase of assets, service and support the use of mobile devices with Windows phone systems, IOS, Android, inventory control, search and presentation of new technologies in order to improve internal systems, initialization of the POC call management system to improve information for management reports with quantitative and qualitative service parameters.
  • Ability Trade Marketing
    Facilities Analyst
    Ability Trade Marketing Feb 2012 - Jul 2014
    São Paulo E Região, Brasil
    Responsible for the management of telecommunications, projects and processes related to the area, acting in the management of a team with 5 professionals oriented towards high performance and quality in internal and external customer service, financial monitoring of the telephony management area (simulations, budgets and goals ), preparation of RFP and POC in search of improvement in systems and service providers, various services such as support for the use of field-based corporate cell phones and executives, daily monitoring of area performance (SLA's), search for new technologies/market benchmarks for continuous improvement of the services provided to the company. Expertise in administrative routines and strategic decisions, as well as fleet management, budget and purchasing management and development of indicators for all areas related to Facilities.
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  • Itau Bba
    Blackberry Support Technician
    Itau Bba Aug 2010 - Jan 2012
    São Paulo
    Tradição Tecnologia – Acting as a relationship agent in the customer service area, solving problems of the CLARO corporate plan in two clients, ITAUBBA, which I was directed to solve problems with Blackberry Smartphones models 8310, 8520, 8530, 9000.9300 , 9700, 9800 and registration, configuration and administration of the BES server (Blackberry Enterprise Server), I was assigned to work with new technologies and implementation and demonstration of new technologies
  • Tradição Talentos E Soluçõe
    Relationship Agent
    Tradição Talentos E Soluçõe Jul 2010 - Jan 2012
    São Paulo
    Acting as a relationship agent, I work in the customer service area solving problems of the CLARO corporate plan in two clients, these clients being ITAUBBA, which I was directed to solve problems with Blackberry Smartfones 8310/8520/9000/9500/9700 and registration and configuration on the BES server and the company SCHNEIDER ELECTRIC where I was responsible for user registration, configuration and inventory of NOKIA E71 lines and devices.
  • Silro
    Analista Administrativo
    Silro Apr 2007 - Jun 2010
    • Na Silro Representações, fui designado para atuar na área de suporte a operadora TIM no projeto Onsite Support, este projeto tem como função alocar um técnico em uma empresa multinacionais, os clientes em que fui alocado foram à empresa Cargill Agrícola / Seara de 16/04/2007 até a data de 09/2007, Pricewaterhouse Coopers de 03/09/2007 a 17/03/2010, para dar total suporte 2º nível aos usuários e ao administrador do contrato LA (Large Account) de telefonia móvel, onde exerci diversas tarefas tal como Suporte de 1º e 2º Nível, Cadastro de aparelhos e usuários, Configurações de aparelhos Smartphones e Blackberry8300, 8310, 8520, Bold (9000), Storm (9500), conhecimento com o Lotus Domino, na Pwc fui responsável por treinamentos tais como suporte ao Helpdesk IBM sobre configuração e suporte 1º nível ao aparelho Blackberry, configuração de Modem do Black Berry e no projeto off-site com suporte a AmBev, atuando na parte de controle de usuário e linha somando ao total 22 mil linhas, suporte e conexão direta ao 0800 da TIM, verificação e contestação de faturas, total controle do Gestor web TIM programa para controle do que é habilitado ou desabilitado nas linhas de diferentes perfis dos usuários da empresa.

Felipe Pacheco Skills

Blackberry Enterprise Server Telecommunications Market Analysis Mobile Technology Technology Administrative Processes Administrative Activities Melhoria De Processos Atendimento Ao Cliente Planejamento De Projetos Compras Infraestrutura Predial Analise De Necessidades Sistemas Operacionais Operating Systems Dos Planejamento Empresarial Customer Service Project Management Team Leadership Microsoft Excel Microsoft Office Strategic Planning Microsoft Powerpoint Microsoft Word Microsoft Windows

Felipe Pacheco Education Details

Frequently Asked Questions about Felipe Pacheco

What company does Felipe Pacheco work for?

Felipe Pacheco works for Itaú Unibanco

What is Felipe Pacheco's role at the current company?

Felipe Pacheco's current role is An. de Gestão de Portfolio SR.

What is Felipe Pacheco's email address?

Felipe Pacheco's email address is fe****@****ail.com

What schools did Felipe Pacheco attend?

Felipe Pacheco attended Pucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul, Faculdades Metropolitanas Unidas, Faculdade Impacta Tecnologia, Senac Brasil.

What are some of Felipe Pacheco's interests?

Felipe Pacheco has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology.

What skills is Felipe Pacheco known for?

Felipe Pacheco has skills like Blackberry Enterprise Server, Telecommunications, Market Analysis, Mobile Technology, Technology, Administrative Processes, Administrative Activities, Melhoria De Processos, Atendimento Ao Cliente, Planejamento De Projetos, Compras, Infraestrutura Predial.

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