Executive with global vision and recognized experience in the automotive and logistics industry. Successful management in the definition and implementation of business models, from the development of products and services, pricing policy, management of national and international suppliers and training of sales channels.For his flexibility, he has developed many positions, as Commercial Director, Sales Manager, Planning and Purchasing Manager, Business Manager, Finance and Customer Experience Manager, where he has formed and led high-performance teams, with more than 300 people under his charge.Solid financial, accounting and management experience.Business Administrator and MBA from the Pontificia Universidad Católica de Chile. English and French.CEO of comppany dedicated to import and commercialization of many categories of products to the Government, through Public Market.
Noriega Vanzulli - Grupo Emasa
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Gerente GeneralNoriega Vanzulli - Grupo EmasaSantiago, Cl
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General Manager - OwnerLefi Spa Mar 2021 - PresentRegión Metropolitana De Santiago, ChileImportadora y Comercializadora de productos varios.Socio fundador y Gerente General
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Board MemberNipon Repuestos Spa Nov 2017 - Dec 2022Santiago, Región Metropolitana De Santiago, ChileCompany with more than 42 years in the local market, dedicated to the sale of multi-brand automotive spare parts. It has a chain of stores nationwide, wholesale and eCommerce. www.nipon.cl -
Customer Experience And Support ManagerChilexpress Jan 2020 - Jan 2021Santiago, Región Metropolitana De Santiago, ChileResponsible for generating a cultural change, with a central customer focus.• Coordinate from all areas of the company, with a focus on the customer experience. Implements client Journey model.• Manages after-sales care team for the explosive increase in requirements, going from 64 executives to more than 400 at the peak.• Controls and reduces credit risk, modifying collection policies managing it with a team of 30 people.Main achievements: Generate visibility of the customer experience in weekly Managers' committees, implementing an after-sales service process that reduced customer response times to less than one fifth. Decreases in 5 days the collection. -
Manager Of “Traditional Business”Chilexpress Nov 2017 - Dec 2019Santiago, Región Metropolitana De Santiago, ChileResponsible for traditional business, which initially represented 70% of the company's revenue.• Segment, redefine method and sales team. Improves utility Line of Business and opens new businesses incorporating new products. • Directs and controls the 5 Zonal Sales Sub-Managers with a sales team of 68 executives.Main achievements: Restructure equipment and business process, managing to compensate for the decrease in revenue from "document" traffic, replacing it with new businesses and penetration of traditional segments.
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Chief Finance Officer (Cfo)Refax Chile Mar 2016 - Sep 2017Santiago, Región Metropolitana De Santiago, ChileCompany dedicated to the import and wholesale distribution of automotive spare parts, both original and alternative, with operation in China and Peru. It has an external Board. In 2016, It has incomes for more than USD 50 million and imports from more than 10 different origins. It sales privet brands and international representations. It distributes through 3 sales channels, Web (35%), Call center (25%) and field sales (40%). It is the second largest importer of alternative spare parts in Chile.Responsible for financial management, cash flow and management control for Chile and Perú.• Implements Management Control area and improves results through spread trading in the purchase of dollars and hedging policy. Main achievement: Implements management control for both countries and reduces the risk of exchange rate exposure. -
Commercial DirectorRefax Chile Sep 2009 - Feb 2016Santiago, Región Metropolitana De Santiago, ChileResponsible for sales management and product strategy. Participating in all Directories.• He directly leads the three sales channels with a team of three Sales Sub-Managers and approx. 50 executives.• Manages strategy of value proposal by segment and channels, setting pricing and credit policy. • Penetrates new segments, likes “Repuesteros”, “Servitecas&Lubricentros”, “Batereros”, “Flotistas”, among others.• Expands product mix by traveling to fairs and visiting suppliers in China, Thailand, Brazil, Germany, France, USA, Japan and Taiwan.Main achievement: it maintains growth between 2010 and 2016 (2010=46%, 2011=28%, 2012=20%, 2013=24%, 2014=14%, 2015=19% and 2016=16%), placing REFAX as the 2nd largest importer of spare parts in Chile.
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Sales ManagerRefax Chile Oct 2006 - Aug 2009Santiago, Región Metropolitana De Santiago, ChileCreates and implements sales strategy being responsible for the growth of the company. • Develops and implements new sales process through the creation of 3 channels, field sales, call center and web site.• Improves sales "intelligence" through "Segment Owners" and travels to Brazil (2007) and China (2008) to increase new products.Main achievements: Change sales model, increasing annual incomes from USD 7 million in 2006 to USD 13.5 million in 2009 and improving the gross margin by 2 percentage points.
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Planning And Purchasing ManagerRefax Chile Oct 2004 - Sep 2006Santiago, Región Metropolitana De Santiago, ChileDefines and implements the company's growth strategy, together with the Board Members, going from incomes of USD 5 million in 2003 to USD 20 million in 2011. • Develops market research and monitoring of the competition, to establish the product mix necessary for growth.• Implements purchasing teams and Product Managers, negotiating with suppliers in China, Korea, Taiwan, Brazil, Canada, and Argentina. Main achievements: manages to define and implement growth strategy by 5-year product line. Negotiates opening of new suppliers in Canada, Brazil and Korea. Optimizes inventory, going from a rotation of 4.5 months of sale to 3 months of sale. Increases market share from 4% to 8%. Active participant in increasing sales from USD$ 5MM in 2003 to USD$ 7MM in 2006.
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Chief Finance Officer (Cfo)Refax Chile Jan 2004 - Sep 2004Santiago, Región Metropolitana De Santiago, ChileRestructures spare parts business and closes the Forestry business, moving from a family administration to a professional one.• Redefines areas, teams and procedures of accounting, collection, , imports, Comex and logistics.Main achievements: During the 9 months it manages to organize and give visibility of main management indicators to the monthly Board.
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Client Relationship ManagerSales-Rapp Collins Apr 1998 - Dec 2003Santiago, Región Metropolitana De Santiago, ChileCompany dedicated to advising and implementing direct marketing strategies and loyalty programs.• Evaluates and implements direct marketing strategies, data mining and loyalty programs. Direct team 5 people.• Manages clients such as Shell, Hewlett Packard, University of the Americas, Fedex, BellSouth, Compaq, Smartcom, among others.Main achievements: Manages portfolio of key clients for the company. Incorporate new businesses to current customers as well as get new customers, winning all the awards for this concept.
Felipe Palacios Gonzalez Skills
Felipe Palacios Gonzalez Education Details
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College La GirouetteEduación Básica Y Media
Frequently Asked Questions about Felipe Palacios Gonzalez
What company does Felipe Palacios Gonzalez work for?
Felipe Palacios Gonzalez works for Noriega Vanzulli - Grupo Emasa
What is Felipe Palacios Gonzalez's role at the current company?
Felipe Palacios Gonzalez's current role is Gerente General.
What schools did Felipe Palacios Gonzalez attend?
Felipe Palacios Gonzalez attended Pontificia Universidad Católica De Chile, Pontificia Universidad Católica De Chile, College La Girouette.
What skills is Felipe Palacios Gonzalez known for?
Felipe Palacios Gonzalez has skills like Plan De Negocio, Liderazgo De Equipos, Estrategia Empresarial, Strategic Planning, Microsoft Office, Sales Management, Business Strategy, Negotiation, Mercadotecnia, Gerencia De Ventas, Estrategia De Mercadotecnia, Microsoft Excel.
Not the Felipe Palacios Gonzalez you were looking for?
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Johan Felipe Palacios González
Estudiante De Derecho - Tecnólogo En Criminalística Y Ciencias Forenses, Con Amplio Interés En El Derecho Penal Y El Derecho Internacional.Bogota, D.c. -
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Felipe De Jesus González Palacios
Promotor En Ventas De Linea Blanca En Winia MéxicoLa Magdalena Contreras, Cmx
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