Felipe Posada Restrepo Email & Phone Number

Medellín

Consulting, building, and training based on the specific needs of companies focused on agile methodologies and quality. Official trainer for agile certifications: Agile Tester Extension (ISTQB), Certified Agile Tester (CAT – iSQI). Instructor for the Foundation Level Certification Course. Member of the company's agile transformation team, creating co-creation spaces for transformation and supporting teams focused on applying agility in different clients. Leader of the company's agile "tribe" that seeks to expand agility to all areas.

Consolidation and analysis of operational performance indicators for the company, leading improvement projects for operational capacity and operations management by implementing agile methodologies.Management of the company's operational personnel (testing analysts), coordinating their assignment to projects, movements between projects, and increasing or decreasing capacity within the company.

Medellín

Professor of Quality Assurance, Systems Auditing, Agile Methodologies, and Computer Skills.School of Engineering

Medellín

I managed projects such as the implementation of a customized CRM for controlling, monitoring, and escalating customer service cases. Led the project's functional testing team.Supported the Customer Service and Contact Centers management with the consolidation of management indicators, analysis, and project management for both the managing departments and the suppliers.Managed the project to create Avianca's own BPO called Getcom, now OneLink BPO, including physical infrastructure in Medellin (Colombia) and San Salvador (El Salvador), migration of all technological structure, and part of the talent that was previously in Teleperformance to the new BPO without affecting service delivery.

París Y Alrededores, Francia

I managed a project to optimize the group's main distribution centers for Paris and surrounding regions, including the complete transfer of one distribution center and the implementation of Lean Manufacturing and Six Sigma principles to optimize automatic and manual picking routes, storage space, and stock.

Normandy, France

Quality assurance and logistics planning for the industrial relocation of two automatic car seat assembly lines.

Medellín

To design, build, and support the implementation of a training plan in web format for the International Operations Management. To improve the process of user and foreign exchange office parameterization, as well as supported and monitored the execution of said process.

Master'S Degree, Industrial Systems Engineering - Génie Des Systèmes Industriels (Gsi)

Bachelor'S Degree, Industrial Engineering