Felipe Koerber Rekowsky Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brasil

VoltBras is the pioneering company in Brazil in software for electric vehicle charging station management.My main responsibilities include:- Charging Station Expansion: Focusing on the growth of the client’s charging station network.- Market Data Analysis: Conducting analyses to enhance results and identify growth opportunities.- Playbook and Automation Development: Creating playbooks and automations to optimize the customer journey based on internal data.- Client Business Consulting: Providing strategic consulting tailored to the client’s business needs.- Internal and Client Communication: Facilitating communication between various internal departments and clients according to specific demands.Achievements:- Efficiency Analysis Model: Developed a model to assess the efficiency of the clients’ charging station network.- Customer Journey: Contributed to the creation and enhancement of the company’s Customer Journey.- Strategic Dashboard: Built a dashboard for strategic client analysis, aiding in decision-making.- Healthscore Model: Created a healthscore model to monitor client relationship health.

- Management of the consultant team for projects, with a tactical focus, using Scrum and Kanban methodologies, and participation in the project department's management board, with a strategic emphasis;- Responsible for managing 6 projects, in various areas, including Foreign Trade, Market Research, Commercial Structuring, and Marketing;- All projects with a NPS of 10- Implementation of a gamification policy, aiming for a higher commitment of the consultants;- Internal projects structuring;- Participation in the company's sales initiative;- Recording and management of knowledge of the performed activities.

In addition to the specific tasks within my department, I took part in the Customer Success initiative.- Coordination of the initiative from January/2023 until July/2023;- Data Analysys; - Realization of satisfaction surveys;- NPS (Net Promoter Score) and CSAT (Customer Satisfaction) collection;- Responsible for the follow-up of the clients during and after projects;- Identification of new opportunities/solution for our clients.

I worked in client prospecting and conversion, while also executing projects.- Prospected through SDR and BDR approaches;- Conducted diagnostic meeting and negotiations with leads;- Use of CRM software (Pipedrive);- Executed a market research project, being responsible for compiling the data into a Power BI dashboard.

Florianópolis, Santa Catarina, Brasil

Onboarding and training period in the company.- Soft skills training (time management, feedbacks, among others);- Hard skills training, including job rotations within the different departments of the company (People Management, Sales, Finance, and Marketing);- Resolution of cases;- Assisted the consultants in a Market Research project.