Felipe R. Rocha Email & Phone Number

Ottawa, Ontario, Canada

As a Construction Technology Analyst, I play a pivotal role in integrating and managing technology solutions across the district and various job sites. My key responsibilities include:- Providing comprehensive IT support using tools such as Support Now, Active Directory, and Microsoft 365, and troubleshooting a wide range of technical issues.- Assisting project teams with IT infrastructure requirements, managing IT projects, and providing accurate pricing for technology solutions.- Collaborating closely with networking teams to configure and optimize network equipment.- Conducting training sessions for district teams on new technologies and system improvements to enhance overall productivity and efficiency.

Ottawa, Ontario, Canada

São Paulo

Proactive role, responsible for overseeing critical projects involving Brazilian issuers and Thales personalization centers, with a primary focus on new product development and process improvements. Key responsibilities included:- Definition of Statement of Work: Spearheaded the development of comprehensive Statements of Work (SOWs) for projects within Thales personalization centers, ensuring clear project scopes and objectives.- Effective Coordination: Led internal meetings with manufacturing teams to facilitate the alignment of new industrialization processes and resolve operational challenges efficiently.- Stellar Communication: Maintained a consistent and high-quality communication flow with customers, ensuring they were well-informed about ongoing projects and the specifications of new products.- Sales Team Support: Provided invaluable support to the sales team, facilitating the integration of new customers into Thales' payment smart card production processes.My approach to project management is marked by a commitment to achieving objectives swiftly and efficiently, with a strong focus on collaboration and results-oriented strategies.

São Paulo, Brazil

As a member of the pre-sales technical team, I played a pivotal role in assisting Brazilian issuers with compliance with EMV standards and regulations for payment card issuance. My primary responsibilities included:- Crafting Technical Specifications: I authored comprehensive technical specifications related to the personalization of payment cards. This involved detailing the precise requirements and standards necessary for compliance.- Aligning Manufacturing Processes: I collaborated closely with cross-functional teams within the personalization center to ensure the seamless alignment of manufacturing processes with the outlined technical specifications. This helped guarantee the efficient production of compliant payment cards.- New Product Specifications: I actively contributed to defining specifications for new payment card products, leveraging my deep understanding of EMV standards and industry requirements.- Customer Support: I provided dedicated customer support to address inquiries and resolve technical issues. My role was crucial in ensuring smooth interactions and a high level of satisfaction among clients.Throughout my tenure as a Technical Consultant, my expertise in EMV standards and my commitment to delivering precise technical solutions consistently contributed to the success of projects and customer satisfaction.

São Paulo, Brazil

In the role of a Technical Consultant Trainee, I actively contributed to the testing and validation processes for payment cards, specifically catering to Brazilian issuers. My responsibilities encompassed:- Testing and Validation: I was responsible for meticulously testing and validating payment cards, encompassing critical areas such as CPV, Software Change Requests, and Acquiring tests. This rigorous testing process ensured the reliability and functionality of the payment cards.- Precise Technical Specifications: I played a pivotal role in ensuring the timely delivery of precise technical specifications to production development teams. This involved the validation of detailed change requests, which were crucial in facilitating the development of compliant and effective payment card solutions.- Customer Communication: Collaborating closely with Gemalto's customers in Brazil, I supported the Technical Consultant team by facilitating effective communication and project management. My role was instrumental in ensuring seamless interactions and the successful execution of projects.

Computer Programming, Internet Of Things

Engineer'S Degree, Instrumentation, Automation And Robotics Engineering

Bachelor'S Degree, Science And Technology

Activities and Societies: College Drums Band; Jiu-Jitsu Martial Arts Team; Organization of Academic Events; Group.

Pec - Continuing Education Program, Project Management

Executive training for Project Management professionals, based on PMBOK, as PMP preparatory.

High Advanced English Course, English As A Second Language