Felipe Luz Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

With extensive experience in traffic project management, I lead the traffic engineering team at SIMEMP, focusing primarily on the renegotiation contract for Arteris S.A.'s highways. My responsibilities include planning volumetric counts and O.D. surveys, as well as calculating service levels and N numbers, aiming to optimize the operational efficiency of the highways.Responsibilities:- Strategic leadership of the Traffic Engineering team, focused on renegotiating Arteris S.A.'s highways.- Planning and execution of volumetric counts and O.D. surveys to support strategic traffic decisions.- Calculation of service levels and N numbers to ensure maximum operational efficiency of the highways.- Supervision and quality assurance of projects presented by designers within the situation room.- Conducting critical analyses and strategic planning for continuous project optimization.- Traffic simulation for new projects and evaluation of their impacts on the highways.Achievements:- Recognition for rapid adaptation and significant contribution with strategic insights in the situation room.- Direct impact on improving the operational efficiency of highways managed by Arteris S.A.

São Paulo, Brazil

Responsible for developing urban mobility plans, master plans, transportation planning, and accessibility studies, involving road adaptation for vehicle and pedestrian access using technical expertise, creativity, and critical analysis. Proficient in software such as AutoCAD, QGIS, Adobe Photoshop, Sketchup, and Emme.Additionally, responsible for traffic engineering and data analysis using HCS, Aimsum, Power BI, Excel, Emme, macros, and functions, conducting demand studies, processing travel models, generating production and attraction matrices, synthesizing survey data, and improving traffic through traffic simulation based on census data, level of service calculation, and N-number calculation.Key Contributions:- Enhanced demand for the Salvador Monorail lines by identifying bottlenecks through travel data analysis, balancing matrices, and optimizing travel models.- Processed Origin-Destination survey data, synthesizing over 10 million lines of data with macros and functions to avoid errors, presenting data in interactive panels and infographics for better understanding and visualization in the final report.Keywords: Data analysis, Traffic simulation, Traffic engineering, Power BI, Aimsum, Analytical skills.

Budapest, Hungary

Provided solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.Impacted by delivering excellent service to clients. Focus on analyze IT related issues, guide and educate about the processes, and apply remote support in order to ensure the productive workflow of their business.Supported top customers using your specific language skills trough different channels such as telephone, email or chat.

São Paulo, Brazil

Conduct the improvement and construction of Sketchup and V-ray, content marketing focused on the needs of users and informing developers about the failures found. As technical support solved customer problems related to the software functionality by helping with installation or user issues and alligned with sales team, presented the software to the customers by showing software tools and unique possibilities.• Continually improve efficiency of product marketing by competitor analysis finding new tools and indicating to the development team the improvements needed to keep Sketchup and V-ray strong over the Brazilian ecommerce competition across the entire year of 2017. • Presented business fairs and meetings. With excellent speaking skills combined with a desire to always serve the consumer well. Took the lead of presentations at events, showing how the products work and why it is the best in the segment, also achieving the selling record and increasing it by 33%.Hiring KeywordsIT support, Technical Support, Communication, Product Management

São Paulo, Brazil

As intern demonstrated daily innate creative, collaborative capabilities and strengths in managing complex projects by creating a new survey report template improving the customer satisfaction rate. As Building technician (2014) delivered a diverse range of administrative and operational support to customer by being in charge of implementation budgets, scheduling of mandatory services (AVCB), monitoring and solving problems related to technical inspections.• Creation of a technical Report model by using organization skills and understanding the customer needs, designing a report with photos and description of the building pathologies, indicating the solutions needed to resolve the situation with this achievement, obtained positive feedbacks from co-workers and customers.• Tech implementer. Ahead in the research and implementation of the use of tablets in the field technical inspections, increasing the speed and content of the process by 60%.KeywordsBudget, Management, Photoshop, Building, Customer Services, Microsoft Excel, Microsoft Word.

Master Of Business Administration - Mba, Project Management

Bacharelado Em Engenharia Civil, Engenharia

Associate'S Degree, Civil Engineering

- Compreensão de conceitos-chave e a física dos fenômenos de transporte - Familiarização com os principais elementos dos sistemas de.

Associate'S Degree, The Architectural Imagination

Associate'S Degree, Sustainable Building Design

Bacharelado, Architecture

Santo André, SP - Brazil

Ensino Técnico, Buildings

Santo André, SP - Brazil

Pós-Graduação Lato Sensu, Forensics And Investigation