Felipe William A. Email & Phone Number

Miami, Florida, United States

- Streamlined administrative processes, reducing turnaround times for policy issuance, endorsements, and renewals, contributing to overall agency efficiency.- Fostered strong relationships with clients, which led to higher client retention rates and increased referrals for the agency.- Assisted in identifying upselling and cross-selling opportunities, directly contributing to the agency’s revenue growth.- Conducted preliminary risk assessments and provided insights that helped agents better tailor insurance packages, improving the agency’s service quality.- Worked closely with producers, underwriters, and other team members to ensure smooth workflows and quick resolution of client issues, enhancing team productivity.- Trained new employees on agency systems, client management practices, and compliance requirements, improving team performance and ensuring consistency in service delivery.- Maintained effective communication with insurance carriers and third-party vendors, facilitating better negotiation outcomes and service agreements for the agency.- Ensured all agency practices and client interactions complied with state and federal insurance regulations, minimizing the risk of legal issues and penalties.- Identified and implemented process improvements within the agency’s operations, leading to more efficient use of resources and better client service.- Maintained accurate and up-to-date client records, which improved data integrity and supported the agency in making informed business decisions.- Developed and refined the client onboarding process, ensuring a seamless transition for new clients and reducing the workload on the agency’s sales team.- Provided critical support during peak periods or in crisis situations, such as natural disasters, ensuring the agency maintained its service levels and met client needs.

Miami, Florida, United States

- Managed daily logistics operations, ensuring the timely and accurate scheduling of shipments and deliveries to meet client expectations.- Prepared and processed essential shipping documents, including bills of lading, invoices, and customs paperwork, ensuring compliance with international regulations.- Served as the primary point of contact for clients, providing updates on shipment status and addressing any concerns or inquiries promptly.- Coordinated with carriers, shipping lines, and other vendors to secure the best rates and ensure efficient transportation services.- Ensured all shipments met customs requirements by accurately completing and submitting necessary forms, avoiding delays and penalties.- Monitored inventory levels and managed warehouse operations to ensure efficient stock management and order fulfillment.- Identified inefficiencies in the freight forwarding process and implemented improvements that reduced costs and enhanced service delivery.- Managed invoicing and payment processes, ensuring timely billing and tracking of accounts receivable to maintain cash flow.- Addressed and resolved any issues related to shipping delays, lost shipments, or damaged goods by coordinating with relevant parties to find effective solutions.- Generated regular reports on shipping activities, costs, and performance metrics, providing insights to support strategic decision-making.- Assisted the operations team with administrative tasks, such as data entry, scheduling, and communication, ensuring smooth day-to-day operations.- Stayed informed on changes in international shipping regulations and communicated relevant updates to the team, ensuring ongoing compliance.

Miami, Florida, United States

- Took customer orders at the counter, through the drive-thru, or online platforms.- Accurately inputted orders into the point-of-sale (POS) system.- Prepared and assembled food items according to Burger King's recipes and standards.- Maintained cleanliness and sanitation of work areas, including kitchen and dining areas.- Operated kitchen equipment such as grills, fryers, and food processors.- Managed food inventory and restock ingredients as needed.- Handled cash transactions, provide change, and process payments.- Collaborated with team members to ensure timely and efficient service.- Addressed customer inquiries, concerns, and special requests.- Followed food safety and hygiene regulations to ensure product quality.- Participated in training programs and stay informed about menu changes and promotions.

Bachelor Of Applied Science, Public Safety Management - Criminal Justice

Associate Of Arts - Aa, Criminal Justice - Adminstration