Senior It Support Analyst
CurrentInstalling and configuring computer hardware, software, systems and networks for big telecom companies such as TIM Brasil (brazilian subsidiary of Telecom Italia, an Italian telecom company) and Claro (brazilian company part of América Móvil, a Mexican telecom group). Leading teams in supporting to new projects and engagements. Responsible for installing applications in production environments, including approval and final tests; Responsible for the maintenance and support of the applications developed for the operation of the TRAFip and SLAView network monitoring tools, validation of new routines developed by the development teams; Conducting integrated tests between systems, creating documentation and parameterization performed by the development teams; Application development in PHP, C, Javascript and Shell Script using POSTGRES SQL database; Test Analysis in new applications under development; Help Desk support directly to the end customer with “real time” debugs; Keeping updated about the constantly developing technology scenario and evaluate the impact for clients. Experience in “Go to Market” actions, identify and pursue new business opportunities and the management of projects metrics and steps. Telcomanager’s Team Leader in Claro and TIM 5G (the fifth generation technology standard for broadband cellular networks) implementation in Brazil. Experience in elaboration of technical presentation and commercial proposal. Coaching junior staff.