Felipe Acero Email & Phone Number

Bogota, Bogota, Co

Bogota, D.C., Capital District, Colombia

At SGTECH, we have been providing cutting-edge technological services for over 20 years. Our comprehensive suite of solutions includes Robotic Process Automation (RPA), Data Governance, Artificial Intelligence (AI), Business Intelligence (BI), Business Process Outsourcing (BPO), and Managed Services. We pride ourselves on delivering holistic consulting services, guiding our clients from preliminary analysis to final implementation. As the Business Development Manager at SGTECH, my primary focus… Show more At SGTECH, we have been providing cutting-edge technological services for over 20 years. Our comprehensive suite of solutions includes Robotic Process Automation (RPA), Data Governance, Artificial Intelligence (AI), Business Intelligence (BI), Business Process Outsourcing (BPO), and Managed Services. We pride ourselves on delivering holistic consulting services, guiding our clients from preliminary analysis to final implementation. As the Business Development Manager at SGTECH, my primary focus is on expanding our client base in the United States particularly targeting companies looking for nearshore and offshore outsourcing solutions. Show less

Miami, Florida, United States

Los Angeles, California, United States

Qualification: Conduct in-depth prospecting to assess client needs, budget, and timeline to ensure alignment with our services.Relationship Building: Establish and maintain strong client relationships through effective communication and a customer-centric approach.Product Knowledge: Stay up-to-date with Next Generation Builders' offerings and industry trends to effectively articulate value propositions.Data Management: Maintain accurate records of interactions, updates… Show more Qualification: Conduct in-depth prospecting to assess client needs, budget, and timeline to ensure alignment with our services.Relationship Building: Establish and maintain strong client relationships through effective communication and a customer-centric approach.Product Knowledge: Stay up-to-date with Next Generation Builders' offerings and industry trends to effectively articulate value propositions.Data Management: Maintain accurate records of interactions, updates, and lead progress in our CRM system.Team Collaboration: Collaborate closely with the sales and marketing teams to ensure a seamless handover of qualified leads. Show less

As Sales and Marketing Specialist at Green Energy for America, my main responsibilities included Generating and Qualifing leads, appointment setting for different contractors to visit homeowners. During my time in this position, I achieved the following:- Generate over 20 sales for Solar Panel Instalation- Qualify and Cold Call over 5000+ leadsThis job allowed me to develop skills in Sales and Prospecting, and I am proud to have contributed to Green Energy for America´s… Show more As Sales and Marketing Specialist at Green Energy for America, my main responsibilities included Generating and Qualifing leads, appointment setting for different contractors to visit homeowners. During my time in this position, I achieved the following:- Generate over 20 sales for Solar Panel Instalation- Qualify and Cold Call over 5000+ leadsThis job allowed me to develop skills in Sales and Prospecting, and I am proud to have contributed to Green Energy for America´s Values. I am grateful for the experience and the opportunity to work with such a talented team. Show less

Bogotá D.C., Colombia

As a Special Projects Consultant on Al Instante Soluciones, my main responsibilities included Generating and Qualifing leads, Email campaigns, Cold Calling, CRM administration. During my time in this position, I achieved the following:- Generate over 10 mayor sales in Comercial Furniture Industry- Qualify and Cold Call over 2000 + lead- Implement Hubspot CRM into the company. -Manage Email CampaignsThis job allowed me to develop skills in Sales and Prospecting, and I… Show more As a Special Projects Consultant on Al Instante Soluciones, my main responsibilities included Generating and Qualifing leads, Email campaigns, Cold Calling, CRM administration. During my time in this position, I achieved the following:- Generate over 10 mayor sales in Comercial Furniture Industry- Qualify and Cold Call over 2000 + lead- Implement Hubspot CRM into the company. -Manage Email CampaignsThis job allowed me to develop skills in Sales and Prospecting, and I am proud to have contributed to Al Instante Soluciones. I am grateful for the experience and the opportunity to work with such a talented team. Show less

Bogota, D.C., Capital District, Colombia

1. Responding to customer inquiries: Addressing customer queries and concerns promptly and professionally via phone, email, or chat to ensure a satisfactory resolution.2. Troubleshooting technical issues: Assisting customers in troubleshooting and resolving technical problems related to the Uber Eats and Uber Load platforms, including app functionality, payment processing, and order tracking.3. Resolving complaints and escalations: Handling customer complaints and resolving… Show more 1. Responding to customer inquiries: Addressing customer queries and concerns promptly and professionally via phone, email, or chat to ensure a satisfactory resolution.2. Troubleshooting technical issues: Assisting customers in troubleshooting and resolving technical problems related to the Uber Eats and Uber Load platforms, including app functionality, payment processing, and order tracking.3. Resolving complaints and escalations: Handling customer complaints and resolving conflicts by actively listening to their concerns, empathizing with their situation, and finding appropriate solutions to ensure customer satisfaction.4. Providing product information: Offering detailed information about various campaigns, such as promotional offers, delivery policies, pricing, and available services, to help customers make informed decisions.5. Processing customer requests: Managing customer requests, such as account updates, address changes, refunds, and cancellations, while adhering to company policies and procedures.6. Collaborating with internal teams: Liaising with internal departments, such as the technical support team or operations team, to resolve complex customer issues, report bugs, and provide feedback on system improvements.7. Documenting customer interactions: Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM (Customer Relationship Management) system to ensure a comprehensive customer service history.9. Staying updated on campaign changes: Keeping up-to-date with the latest updates, policies, and guidelines related to the Uber Eats and Uber Load campaigns, and effectively communicating these changes to customers.10. Meeting performance metrics: Meeting or exceeding key performance indicators (KPIs), such as response time, customer satisfaction scores, first-call resolution rate, and productivity targets, to ensure high-quality service delivery. Show less

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Music