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Felipe Gualberto Email & Phone Number
Gerente de Infraestrutura e Suporte Técnico de TI
at
Companhia das Docas do Estado da Bahia
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Gerente de Infraestrutura e Suporte Técnico de TI
Location
Salvador, Bahia, Brazil
Company size
Who is Felipe Gualberto? Overview
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Quick answer
Felipe Gualberto is listed as Gerente de Infraestrutura e Suporte Técnico de TI at Companhia das Docas do Estado da Bahia, a with 115 employees, based in Salvador, Bahia, Brazil. AeroLeads shows a matched LinkedIn profile for Felipe Gualberto.
Felipe Gualberto previously worked as IT Infrastructure and Technical Support Manager at Companhia Das Docas Do Estado Da Bahia and IT Technical Supervisor at Companhia Das Docas Do Estado Da Bahia. Felipe Gualberto holds Especialista, Qualidade E Governança Em Ti from Devry Educacional Do Brasil.
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Companhia das Docas do Estado da Bahia
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Profile bio
About Felipe Gualberto
With over 15 years of experience in the Information and Communication Technology field and over 5 years in leadership positions, I have acquired solid experience in ICT management. Currently, I am the Infrastructure and IT Support Manager at CODEBA, a Brazilian public company responsible for the administration and operation of the ports in the state of Bahia.With a postgraduate degree in IT Quality and Governance, I actively contribute to the development and evolution of the ICT sector as a strategic area through the management and execution of projects.My technical background, combined with my communicative nature and adaptability, enables me to manage the IT department while maintaining constant interaction with the business area. I am able to build strong relationships with the company's key stakeholders, supporting business needs through the influence and direction of my technical team.
Current workplace
Felipe Gualberto's current company
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Companhia Das Docas Do Estado Da Bahia
Employees
115
AeroLeads page
9 roles
Felipe Gualberto work experience
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Gerente De Infraestrutura E Suporte Técnico De Ti
It Infrastructure And Technical Support Manager
- IT Infrastructure Management.- Management of Help Desk, Service Desk, and Field Service areas.- Incident management, absenteeism control, SLA, TMA, TMO, and other predefined KPIs.- Relationship with specialized IT solutions partners.- Budget management and forecasting.- Collaborative work with business managers.- Identification of process improvement opportunities to propose solutions using ITSM tools to increase efficiency and productivity.- Planning, execution, and monitoring of infrastructure projects to ensure scope, schedule, and cost compliance.- Development of standards, policies, manuals, procedures, service catalogs, technical and managerial reports.- Company-wide integration of defined practices through IT training programs and awareness for employees.- Keeping the team engaged with organizational goals.
It Technical Supervisor
- Management of Service Desk, Field Service and Infrastructure teams, developing restructuring and improvement work, ensuring the delivery of established service levels.- Incident management, absenteeism control, SLA, TMA, TMO and other KPI's defined by the client.- Planning, execution and monitoring of infrastructure projects in order to comply with scope, deadlines and costs.- Technical feasibility study for new projects and creation of an action plan for their execution.- Elaboration of norms, manuals, procedures, catalog of services, technical and managerial reports.- Administration of the Help Desk system (GLPI), in addition to its use to monitor the team's performance and monitor calls.- Administration of the firewall appliance (FortiGate).- Administration of virtual machines using VMWare.- Administration of Windows Server 2012 R2 and 2019 servers (Active Directory, File Server, DHCP, Security Policies, GPO's, Scripts, Print Server and WSUS).- Administration of the print management system (PapeCut).- Management and monitoring of network assets using Zabbix (data link monitoring, servers and storages).PROJECTS CARRIED OUT:• Migration of the Data Center, allocating the main servers/services in an adequate environment, with digital access control, camera monitoring, raised floor, redundancy in the cooling system, stabilizing UPS and power generator.• Review and implementation of corporate backup solution, ensuring that backups are available whenever needed, in line with data guidelines and information security policy (availability, reliability and integrity).
Oct 2018 - Jun 2024
Noc Analyst
- Monitoring of TETRA networks monitoring systems.- Escalation of incidents with the Field Service team to ensure compliance with SLA's.- Elaboration of report and analytical controls of Telecom services.
Dec 2017 - Oct 2018
Ict Manager
- Management of people and resources of Information and Communication Technology.- Systems development using Maker Studio.- Website development using WordPress.
May 2017 - Nov 2017
Systems Analyst
- Participation in the development of BI (Business Intelligence).- Participation in the development of Strategic Information Technology Planning.- Administration and implementation of corporate systems:Equipment control;Service orders;Ethernet network management;Management of terminals in the TETRA communication network;Fleet control through georeferencing;MySQL databases;Windows Server 2003 and 2008 R2 servers.- Creation, configuration and management of users and network permissions.- Implementation of remote access through VPN.- Monitoring and management of backups.PROJECTS CARRIED OUT:• Elaboration of the Strategic Planning of Technology of the(PETI), aiming to ensure that the goals and objectives of ITare strongly linked to the goals and objectives of the business and theInstitution's strategy and, therefore, aligned with its PlanningStrategic.• Development of Business Intelligence (BI), providing awide range of functionality to help make sense ofInstitution. Creating business reports, analyzing data and monitoringevents and metrics for effective business decision making.
Mar 2013 - Mar 2017
Support Analyst
- Installation and configuration of the SAP ERP system.- Maintenance, installation and configuration of microcomputers, printers and corporate systems.- Creating disk images using Norton Ghost.- Monitoring and management of backups.- Configuration and management of routers.- Elaboration of POP's (Standard Operating Procedure).- Experience with Windows operating systems (9x/NT/2000/XP/Vista/7) and Linux (openSUSE), Microsoft Office and OpenOffice tools.- User support.PROJECTS CARRIED OUT:• Implementation of SAP ERP, aiming to integrate the activities ofdifferent sectors of the business, automating manual processes,storing data and unifying the visualization of results.
May 2006 - Nov 2012
Systems Analyst
Freelancer
- Support for Internet systems, using PHP, MySQL and Apache.- Installation and configuration of CMS Joomla, WordPress, OpenCart and Moodle.
Jan 2005 - Apr 2006
2 education records
Felipe Gualberto education
Especialista, Qualidade E Governança Em Ti
Bacharelado, Information Technology
Faculdade Hélio Rocha
FAQ
Frequently asked questions about Felipe Gualberto
Quick answers generated from the profile data available on this page.
What company does Felipe Gualberto work for?
Felipe Gualberto works for Companhia das Docas do Estado da Bahia.
What is Felipe Gualberto's role at Companhia das Docas do Estado da Bahia?
Felipe Gualberto is listed as Gerente de Infraestrutura e Suporte Técnico de TI at Companhia das Docas do Estado da Bahia.
Where is Felipe Gualberto based?
Felipe Gualberto is based in Salvador, Bahia, Brazil while working with Companhia das Docas do Estado da Bahia.
What companies has Felipe Gualberto worked for?
Felipe Gualberto has worked for Companhia Das Docas Do Estado Da Bahia, Teltronic, Fastadm Solucao Em Gestão Condominial, Secretaria Da Segurança Pública Da Bahia, and Embasa.
How can I contact Felipe Gualberto?
You can use AeroLeads to view verified contact signals for Felipe Gualberto at Companhia das Docas do Estado da Bahia, including work email, phone, and LinkedIn data when available.
What schools did Felipe Gualberto attend?
Felipe Gualberto holds Especialista, Qualidade E Governança Em Ti from Devry Educacional Do Brasil.
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