- IT Infrastructure Management.- Management of Help Desk, Service Desk, and Field Service areas.- Incident management, absenteeism control, SLA, TMA, TMO, and other predefined KPIs.- Relationship with specialized IT solutions partners.- Budget management and forecasting.- Collaborative work with business managers.- Identification of process improvement opportunities to propose solutions using ITSM tools to increase efficiency and productivity.- Planning, execution, and monitoring of infrastructure projects to ensure scope, schedule, and cost compliance.- Development of standards, policies, manuals, procedures, service catalogs, technical and managerial reports.- Company-wide integration of defined practices through IT training programs and awareness for employees.- Keeping the team engaged with organizational goals.

- Management of Service Desk, Field Service and Infrastructure teams, developing restructuring and improvement work, ensuring the delivery of established service levels.- Incident management, absenteeism control, SLA, TMA, TMO and other KPI's defined by the client.- Planning, execution and monitoring of infrastructure projects in order to comply with scope, deadlines and costs.- Technical feasibility study for new projects and creation of an action plan for their execution.- Elaboration of norms, manuals, procedures, catalog of services, technical and managerial reports.- Administration of the Help Desk system (GLPI), in addition to its use to monitor the team's performance and monitor calls.- Administration of the firewall appliance (FortiGate).- Administration of virtual machines using VMWare.- Administration of Windows Server 2012 R2 and 2019 servers (Active Directory, File Server, DHCP, Security Policies, GPO's, Scripts, Print Server and WSUS).- Administration of the print management system (PapeCut).- Management and monitoring of network assets using Zabbix (data link monitoring, servers and storages).PROJECTS CARRIED OUT:• Migration of the Data Center, allocating the main servers/services in an adequate environment, with digital access control, camera monitoring, raised floor, redundancy in the cooling system, stabilizing UPS and power generator.• Review and implementation of corporate backup solution, ensuring that backups are available whenever needed, in line with data guidelines and information security policy (availability, reliability and integrity).

- Monitoring of TETRA networks monitoring systems.- Escalation of incidents with the Field Service team to ensure compliance with SLA's.- Elaboration of report and analytical controls of Telecom services.

- Management of people and resources of Information and Communication Technology.- Systems development using Maker Studio.- Website development using WordPress.

- Participation in the development of BI (Business Intelligence).- Participation in the development of Strategic Information Technology Planning.- Administration and implementation of corporate systems:Equipment control;Service orders;Ethernet network management;Management of terminals in the TETRA communication network;Fleet control through georeferencing;MySQL databases;Windows Server 2003 and 2008 R2 servers.- Creation, configuration and management of users and network permissions.- Implementation of remote access through VPN.- Monitoring and management of backups.PROJECTS CARRIED OUT:• Elaboration of the Strategic Planning of Technology of the(PETI), aiming to ensure that the goals and objectives of ITare strongly linked to the goals and objectives of the business and theInstitution's strategy and, therefore, aligned with its PlanningStrategic.• Development of Business Intelligence (BI), providing awide range of functionality to help make sense ofInstitution. Creating business reports, analyzing data and monitoringevents and metrics for effective business decision making.

- Installation and configuration of the SAP ERP system.- Maintenance, installation and configuration of microcomputers, printers and corporate systems.- Creating disk images using Norton Ghost.- Monitoring and management of backups.- Configuration and management of routers.- Elaboration of POP's (Standard Operating Procedure).- Experience with Windows operating systems (9x/NT/2000/XP/Vista/7) and Linux (openSUSE), Microsoft Office and OpenOffice tools.- User support.PROJECTS CARRIED OUT:• Implementation of SAP ERP, aiming to integrate the activities ofdifferent sectors of the business, automating manual processes,storing data and unifying the visualization of results.

- Support for Internet systems, using PHP, MySQL and Apache.- Installation and configuration of CMS Joomla, WordPress, OpenCart and Moodle.