Felipe Alves Email & Phone Number

São Paulo, Brazil

São Paulo, SP, BR

São Paulo, SP, BR

In charge of defining the credit strategy for Upmarket Segment, defining risk appetite and resilience levels for profitable portfolio growth: - Built from scratch a Scala-based credit policy to automatically target customer and assign credit lines accordingly to our strategy, ensuring Ultraviolet product profitability is 5x higher than core credit card.

São Paulo, SP, BR

• Led team responsible to develop new products on credit card line management and created the strategy to give high lines to upmarket customers.
• Created new products through data and qualitative client feedback, monitoring NPS to ensure customer satisfaction;
• Responsible for creation and management of team's roadmap and backlog prioritization using agile methodologies;
• Developed credit policies that addressed upmarket customer needs, managing a credit exposure portfolio greater than small countries GDP;
• Profitability modelling through NPV frameworks and cohort analysis;
• Discovered new opportunities running experiments, analysing model residuals for specific segments and using causal inference when performing analysis.

São Paulo, SP, BR

• Coordination of a team with 3 people focused on optimisation of credit card financing product portfolio:
• Analyzed behavioural patterns to understand how to help customers get control of their financial lives, minimizing delinquencies and enabling data-driven insights to product design;
• Built frameworks for decision-making that drive profitability, optimizes conversion funnel and offer products to the right audience;
• Designed A/B tests and foundational experiments to collect data for predictive modelling, risk analysis and development of core policies.

Sao Paulo, Sao Paulo, BR

• Developed digital branch through customer feedback, improving engagement and satisfaction:
• Created segmentation model to guide product strategy for 2M customers;
• Optimized cost efficiency by offering digital solutions for the segment with propensity to use it;
• Improved customer relationship management by driving engagement and conversion with the implementation of targeted comms for each segment.

São Paulo, SP, BR

• Automation and maintenance of ETL processes that updated the company's data lake;
• Worked on the construction of BBA's Big Data Project and project prioritization, the first implemented project was a new framework for KYC process, which reduced Banker's time of KYC renewal for Private Banking in 78%;
• Developed a Tableau dashboard to measure Digital Private's segment operation KPI's and structured the strategy to help CRM initiatives for Private Banking;
• Created a model to predict risk of real-estate fraud for Directed Credit products.

São Paulo, SP, BR

• Developed key performance metrics for lead time, SLA, volumetry, rewok, quality and capacity by collecting requirements from Itau’s Wholesale Operational areas;
• Worked with big data technologies (SAS and Hadoop) to identify, extract, process and load all data sources for both Middle and Back Offices into a data warehouse;
• Automated vertical and transversal KPI's covering 25% of IBBA's operation, including: first level support, second level support, after sales, technical implementation, collection, allowance and formalization for cash.
• Implemented operational, tactical and strategic Tableau reports and dashboards in order to generate daily management support and business insights for the areas, managers and Operations and Technology VP.

Sydney, NSW, AU

• Development of performance based solutions involving smoke-hazard management, egress, structural fire resistance and fire protection for airports and multi-story complexes:
• Inspection of large properties and advice on product acceptability under the Building Code of Australia and fire safety engineering methodologies;
• Comprehensive understanding of the regulatory framework for preparation of Fire Safety Condition reports;
• Analysis of designs in terms of potential fire growth, means of egress, structural fire resistance, smoke control and modelling of pedestrian movement by computational fluid dynamics software (PyroSym);
• Preparation of architectural blueprints for the fire protection system of commercial and residential buildings.

Santo André, São Paulo, BR

Assisted in developing course content for ‘Introduction to Engineering’ and ‘Materials and their Properties’, providing weekly tutoring for 50 Engineering students.

Beng In Industrial Engineering

Exchange Student - Beng In Industrial Engineering, Science, Technology And Engineering

Bsc In Science And Technology