Felipe Armel Dias Da Silva Email & Phone Number

Campinas, São Paulo, Brasil

Osasco, São Paulo, Brasil

- Responsible for service level in operations, including process definition and project management for SLA improvement.- Managed Regional Analysis and Operations teams (Live and Non-Live) in LATAM (Mexico and Colombia), focusing on logistics efficiency and best practices.- Sustained the S&OP process, achieving critical KPIs such as maximum occupancy and number of orders per route.- Defined business rules to balance supply and demand.- Managed and structured the fleet planning team (Supply Balance), optimizing the mix between logistics operators and freelancers.- Led the modeling team (Data Scientists), with projects in global ETA and demand forecasting using machine learning.- Managed pricing teams, determining remuneration policies and promotions to attract delivery partners.- Managed Live Ops cities teams, monitoring real-time operations and acting in areas at risk of delay.- Structured the logistics efficiency team, evaluating demand control tools and focusing on orders with offline payment.- These initiatives elevated the SLA from 85% to 94% and reduced the cost per order.

Osasco, São Paulo, Brasil

Osasco

- Implemented a new contact flow with consumers through digital platforms and integrated systems, aiming to increase lead conversion rates.- Managed the customer service and development team, reporting directly to Renault's Digital department, with a total of 12 subordinates.- Built a new customer and prospect interaction process, using data analysis as a central element to optimize operations.- Integrated strategic CRM initiatives and Sales to synchronize demands and improve user satisfaction.- Operated real-time lead management, ensuring high quality and timely response.- Developed a clear and objective methodology for lead evaluation, based on criteria defined by Renault.

São Paulo E Região, Brasil

São Paulo Area, Brazil

- Responsible for budget and strategies to achieve annual revenue for used products and launches, totaling R$90 million.- Created and managed the operational billing department, and led the project to create the Customer Success department.- Conducted annual pricing of existing and new products in the used segment.- Balanced revenue generated with customer acquisition costs, proposing and leading projects to increase efficiency or optimize processes.- Managed and developed teams of commercial planning for used (7 people), commercial planning for launches (5 people), Quality (7 people), and DBM (14 people).- Developed, communicated, and managed performance indicators.- Defined commercial goals, management reports, incentive campaigns, commissions, and organized sales conventions.

São Paulo Area, Brazil

Guarulhos

- Implemented the S&OP process within the company, coordinating activities and leading meetings to assess process maturity and develop short and long-term S&OP plans.- Served as Master Planner, responsible for MRP, production planning, and inventory management, interfacing with factory PCPs.- Managed the GGF project, generating revenue of R$154 million/year and achieving cost reduction of R$5.2 million by August 2014.- Reported directly to the Supply Chain director and managed three direct subordinates.- Responsible for managing KPIs related to the Supply Chain area.

Guarulhos

- Established the area within the company, setting up management reports, calculating sales margins, monitoring promotion results, and calculating variable compensation for the sales force.- Reported to the executive manager of sales administration and managed two direct subordinates.- Developed dashboards for data visualization and management of relevant KPIs for the area.

Guarulhos

- Programmed and developed strategies for supplying yarns and trimmings for production, through direct purchases, subcontracting, or internal production, based on MRP validation and analysis.- Reported to the Supply Chain director and managed two direct subordinates.

Guarulhos

- Managed the finished goods warehouse, reporting directly to the Supply Chain director and leading a team of 203 subordinates.- Project Manager for "Entrega Certa" between 2007 and 2008, aiming to improve the company's OTIF (On-Time In-Full).- Managed the department's budget.

Guarulhos

- Acted as a multiplier of the GPO methodology (PDCA, budget) within the company, supporting managers in goal setting and action plans.- Prepared reports for operational controls, focusing especially on efficiency and OEE (Overall Equipment Effectiveness).- Responsible for a supplier selection project and evaluating the economic viability of implementing an automation system in the dyeing department.- Key user in the implementation of the ERP LN Infor.

- Gestão do processo de fabricação dos produtos e controle de qualidade e aprovação dos mesmos para envase. - Planejamento das matérias primas envolvidas no processo de produção etratamento de água.- Gestão junto aos órgãos oficiais (Exército, Polícia Federal e Polícia Civil) da aquisição de materiais controlados. - Experiência na formulação de produtos.

Diadema

- Responsible for a team of 10 direct subordinates, divided between product manipulation activities and raw material warehouse management.- Planning machine occupancy and raw material allocation.- Key user in the implementation of the Logix system for the manufacturing module.

Mauá

- Coordinated the operation and all routine quality system activities according to ISO 9001, including migrating the system to the 2001 version.- Represented senior management in industry committees.

São Paulo

- Reporte direto ao superintendente de novos negócios, identificando oportunidades, estabelecendo cálculos de viabilidade econômica e montando o Business Plan.

Diadema

- Experiência gerencial como responsável pelo terceiro turno durante a produção extra para mudança de planta de Diadema para Jaguariúna.

Suzano

- Handling pharmaceutical solids, including granulation, compression, and encapsulation, maintaining strict control of the product in process.- Developed over 100 standard operating procedures.- Participated in preventive maintenance processes and department projects.

Suzano

Master Of Business Administration (Mba) In Corporate Strategy, Business Administration, And Marketing

Bachelor'S, Chemical Engineering

Activities and Societies: Ministrou a palestra "Fragâncias e suas aplicações na indústria cosmética" representando a empresa "Pierre.