• Agendar visitas para o departamento de vendas através das oportunidades pelos canais, (e-mail, whatsapp ou telefone); • Cumprir metas de agendamento de visitas;• Garantir a qualidade da informação dada aos prospects para melhor conversão das abordagens em visitas e consequentemente ajudar na conversão a vendas; • Manter leads e informações atualizadas no sistema;• Gestão de Pipeline;• Realizar follows ups nas contas;• Observar indicadores visando melhorias.

• Fornecimento de suporte aos usuários via chat utilizando a ferramenta Zendesk (anteriormente Livechat).• Gestão eficiente de ferramentas de Back Office.• Gerenciamento e abertura de protocolos de chamados por meio da plataforma Jira.• Análise de atendimento e resolução de questões relacionadas a usuários de jogos online.• Comprometimento com projeto independente relacionado ao bem-estar dos colegas de trabalho, promovendo conscientização sobre a importância da hidratação e do alongamento funcional durante o período de suas atividades.• Experiência com documentações utilizando o Confluence.

- Realizava o suporte e atendimento aos usuários de Gambling em primeiro nivel, utilizando ferramentas como Livechat, Jira e Back office.

💠Multichannel service: telephone, chat, WhatsApp and email;💠Customer Support: clarification of doubts and guidance on using the Problem Solution;💠Directing services to other levels;💠Monitoring open calls, keeping customers informed;💠Recording information in CRM system (SalesForce);💠Use of agile tools such as Trello, Basecamp and Google Drive;💠Monitoring team performance through Kpis Analysis, dashboard updates, team reports;💠 Systematic and analytical assessment of communication methods used to interact with customers;💠Itinerant guide for Customer Moment of Delight, managing actions to reinforce the customer-focused culture within the team;💠Collection and strategic analysis of feedback from the internal system, generating a systemic vision to create actions to improve the internal system, increasing the speed of service.

💠Customer service when using services.💠 Firefighter (providing first aid and fire fighting)💠 Preventive, corrective and, when necessary, repressive actions at Metro facilities (stations, trains and terminals), ensuring the safety of users, assets and the operating system; restricting the actions of offenders;💠 Conference on station operational equipment💠 Implementation and management of routine station administrative processes;💠 Preparation of operational reports through ERP system;💠 Material control;💠 Carrying out requests in the SAP system💠 Support for CIPA safety measures and continuous improvement at Cinelândia and Catete stations.

➡️Challenge: Auxiliary of Rio de Janeiro Subway routines, Customer Service, MetrôRio Product Usage Facilitator

💠INFORMATION TECHNOLOGY ASSISTANT:- Assist in the installation of internet network cabling;- Assembly and maintenance of computers;- Support for software queries;- Support users, workstations and systems remotely, by telephone or on site;- Installation and configure software and hardware;- Guidance to users on the specifications and commands required to use software and hardware.💠LEADERSHIP AND PARTICIPATION IN SAFETY AND RESCUE GROUP:- Rescue of flood victims in the mountainous region of Rio de Janeiro 2011;- Reconstruction of bridges and strategic access points in the Mountain Region of Rio de Janeiro 2011;- Military World Games 2011;- 2014 FIFA World Cup;- 2016 Olympic World Games;- Law and Order Guarantee Operations (GLO) 2010, 2011, 2012, 2015 and 2017.💠ADMINISTRATIVE ASSISTANT IN OPERATIONS:- Pacification operations in Rio de Janeiro (2012 and 2015);- Peace Mission in Haiti - BRAENGCOY (2013 and 2014);- Verification and shipment of logistical supplies for the Peace Mission in Haiti - BRAENGCOY 17 and 18.💠HR- Recruitment and selection 2014,2015 and 2016;- Military Onboarding 2015, 2016 and 2017;- Military and operational instructions assistant.💠Museum Curatorship:- Restructuring of the cultural space and museum of the 1st BE Cmb (Es);- Collection of historical items;- Cataloging the collection;- Interior design and exhibition of the collection;- Historical research of the military unit;- Preparation of the unit's annual history;- Presentation of the museum to schools, universities, researchers, local community, civil and military authorities.