Felipe Garcia Email and Phone Number

- Lead a distributed global team of 6 Solutions Architects, driving innovation and excellence in solutions delivery for US and Brazil- Collaborate with product, engineering, and marketing teams to shape products for platform engineering, AI, and managed cloud services.- Define pricing and go-to-market strategies for the US, Brazil, and Europe.- Source, hire, and develop Solutions Architecture and Delivery teams in Brazil and the US.- Create comprehensive training programs for new hires in Solutions Architecture and Delivery teams.- Participate in strategic and complex technical meetings with Sales, Solutions Architecture, and Delivery teams.- Develop and deliver presentations, demos, and complex Proof of Concepts (PoCs) utilizing Terraform, Docker, Python, LangChain, OpenAI, RAG, and WhatsApp API integrations.- Collaborate with Product, Engineering, Legal, and Finance teams to define pricing strategies for AI products.- Influence product roadmaps to align with business goals and close deals.

- Led a distributed regional team of 30 people across the US, Mexico, and Brazil, responsible for Customer and Partner Engineering for SMBs, Early Stage Startups, and Scaled Digital Natives for GCP and Google Workspace in LATAM.- Launched the first cohort of the Next Internship program in Brazil, working with regional HR to design, source, interview, and recruit participants.- Adapted and launched the first cohort of the Cloud Technical Residency (CTR) program in Brazil in collaboration with the global team.- Built two new business segments: Early Stage Startups and Scaled Digital Natives in LATAM.- Participated in strategic deals and escalations, designing and reviewing architectures, and coding PoCs in Python for Generative AI, Looker, BigQuery, and Firebase.- Created a tool using Looker, BigQuery, and Salesforce, to help partners understand workload distribution and assist sellers in finding the best partners for opportunities, which was later adopted globally.- Designed and implemented a global project with a vendor to source, recruit, and develop 13 Partner Engineers for LATAM, NORTHAM, EMEA, and ASIA.- Delivered recruiting and interview training for Customer Engineers.- Developed a process and playbook for Goodwill (credit concessions), educating partners and customers, reducing credit concessions by 40% and speeding up the process from 7 to 2 days.- Collaborated with Partners, Sales, Customer Engineering, and Sales Ops to map bottlenecks, create processes, generate reports in Salesforce, and set up meetings to improve team experience and accelerate deal progression.- Worked with the Global Partner Incentives team to gather data and develop a new Partner Service Funds (PSF) program for LATAM and ASIA, lowering the threshold from $60K ARR to $20K ARR to increase PSF adoption and close more deals

- Led teams of up to 20 people, distributed across the US and LATAM, providing leadership and strategic direction for solutions architecture.- Collaborated with recruiting and solutions architecture leadership in the US-SE to review data and redesign the recruiting process for Solutions Architects.- Core member of the SA Launch training program, mandatory for every new Solutions Architect joining AWS; trained over 1000+ SAs.- Executed a massive cost optimization process, helping customers save USD $2MM+.- Participated in strategic deals and escalations, delivering training on Software Development, ECS, Kinesis, DynamoDB, Lambda, Cost Optimization, Storage, and SageMaker.- Served as Session and Track Owner for SKO (Sales KickOff) and rein 2018 and 2019, focusing on Compute, Application Development, and Databases.- Worked with Sales and Marketing teams to localize content for LATAM and delivered the first CIO experience event for greenfield customers in Miami.

- Led a team of 15 Solutions Architects supporting Greenfield, Startups, Territory, and Named accounts, including some of the largest and most complex accounts in the region such as Mercado Libre, VTEX, Magazine Luiza, Nubank, Banco Inter, Buscape, and Rocket Internet.- Launched the Greenfield segment and CIO Experience training in LATAM.- Collaborated with RedShift product and marketing teams to create caching solutions for RedShift using pg_pool; published a popular blog post using Python, CloudFormation, and Shell Script, which gained significant interest from customers including Netflix and CapitalOne.- Co-created and presented advanced techniques with Amazon S3 SDK with Ruby at re, attracting nearly 1000 attendees.- Worked with Marketing, Sales, and Solutions Architecture teams to define tracks and sessions for the São Paulo Summit, local summits, and the internal LATAM Tech Summit.- Presented Cloud and AWS for the Chilean Government in Seattle with Andy Jassy and Michelle Bachelet, addressing government officials from Chile.- Member of the Data and Analytics TFC (Technical Field Community), participating in strategic projects and escalations for DynamoDB, Kinesis, Redshift, and RDS.- Developed smart, scalable architectures for TELCO customers, supporting requirements with fixed IP whitelisting.- Managed complex database projects with RDS, DynamoDB, and Redshift, troubleshooting performance, tuning architecture, and optimizing networking and driver performance using Python, Ruby, and Java.- Created Clickstream solutions using Lambda and Kinesis, and developed a hybrid Internal Developer Platform using Docker, Ruby, and Cassandra.Conducted extensive studies with P&L, Data Center & Operations, Sales, and Solutions Architecture teams for capacity planning, ensuring smooth experiences during large-scale events like Black Friday.

- Designed solutions, delivered demos, and PoCs with Azure Cloud for large enterprise HiPo accounts.

- Supported some of the largest and most complex accounts in the region including Mercado Libre, VTEX, and Magazine Luiza.- Re-designed a vendor's SDK in PHP and Ruby, wrote a proof of concept, and worked with their CTO to refine the SDK for tighter integration with Amazon SNS.- Designed and deployed complex distributed polyglot persistence and data architectures with AWS, third-party solutions, and open-source tools.

- Developed applications and delivered software development training for NET, C#, ASP.NET, ASP.NET MVC, Web Development, Python, Ruby, Boo, PHP, SQL, MySQL and C++.- Optimized, rearchitected, operated and supported ou regional climate survey system (ASP.NET, Monorail, SQL Server, Nortel Firewall and Load Balancer) used by the largest enterprises in Latin America, including companies from the Fortune 500. Analyzing memory dumps in IIS, improved data processing pipeline, scalability and availability.- Modernized an EDI application from Microsoft SSIS to a modern web application, creating a DSL using Boo for business analysts to create new files quickly.- Ported a classic old document processing ASP application to web services using DCOM, significantly increasing document processing capabilities.- Developed a low latency reverse auction API with C++ and C#, and a highly available load balancer for Avaya CTI, reducing downtime for telephony applications.

- Achieved 300% growth in 1 year with a B2B2C SaaS product in the Real Estate Industry, reaching 2000 customers.- Hired and trained an engineering team of 18 people, operating and developing solutions in Microsoft Stack (.NET, C#, VB, MSSQL), Open Source (Ruby, Ruby on Rails, PHP, Zabbix, RedMine) and Others (SolarWinds, NewRelic)- Migrated 2000 domains/customers and 25000 mailboxes from on-premises to AWS Cloud.- Acquired and integrated a company in Dubai, significantly reducing operational costs, troubleshooting and fine tuning a LAMP stack application to run in the cloud with scalability and cost efficiency.- Designed, developed, and published a white-label mobile app for Android and iOS.- Implemented product management and agile project management practices across the company.- Standardized job families, pay grades, and the recruiting process with HR.

Reported directly to the regional CFO. Managed IT budget, IT Operations, Telecommunications (contracts and devices) and Facilities for LATAM. Managed the software development and it operations teams, with full time employees and contractors.