Hello, I am a seasoned professional in sales, operations, and technology, having worked in companies of various sizes and sectors, including Wunderman, Recovery, and Boa Vista Services. My mission is to assist businesses and individuals in achieving higher levels of performance, innovation, and sustainability through data-driven strategies, lean processes, and corporate governance. Additionally, I am the author of a book on operations and call centers. I hold a degree in Business Administration with a specialization in marketing and have completed advanced courses at prestigious institutions such as Wharton, FIA, FGV, and Vanzolini.-- Highlights --1️⃣ ESG: As the Coordinator of the ESG committee at ABC3, I am responsible for leading the coordination and dissemination of best ESG practices and developing the ESG roadmap for ABC3.2️⃣ Strategic Planning, Business Development, and Turnaround: At Dendron & Axoon, I was instrumental in developing the business plan that led to the organization's turnaround. This included, but was not limited to, budget revision, implementation of result tracking models, renegotiation with suppliers and business partners, strengthening Axoon contract loyalty, inventory reduction, debt renegotiation, headcount restructuring, and implementing a sales funnel management methodology.3️⃣ Growth and Commercial Development: At Boa Vista, I played a key role in the migration processes of the new positive product portfolio (22X), restructuring of SDR and BDR processes, and developing offers and retention plans, which improved customer retention rates by 125%.4️⃣ Process Optimization, Operational Efficiency, and Digital Transformation: At Recovery & Kipany, I led several innovative initiatives for efficiency improvement through process optimization/automation, notably a project for Recovery and Kipany.Currently, I am a startup mentor at NZ3, supporting the development of disruptive and scalable solutions. I am also a Certified Advisory Board Member and the coordinator of the ESG committee at ABC3, responsible for promoting and coordinating discussions and dissemination of best practices related to the ESG agenda.Skills: Strategic Planning | Business Development | Operations Management | Financial Indicators | Leadership | Continuous Improvement | Budgeting | Change Management | Performance Management | KPIs | OKRs | Partner Management | Innovation | CX | CS | ESG | Lean | Six Sigma | Sales | Governance | P&L | Call Center.