Felipe Del Vecchio Email & Phone Number

Hortolândia, Sp, Br

Curitiba, Paraná, Brasil

Working for an oil and gas giant, I am responsible for maintaining the daily queue of tickets using ServiceNow, making sure that they're also registered in our team's Azure portal. Using Agile, we always have daily/weekly meetings with global customers and vendors to deal with any specific issues:1 - Enable divestiments on oil plants2 - Perform the communication with vendors about application-specific issues3 - Check if our systems are stable and well maintained, both test and prod servers.4 - Realize daily calls with our East side team in India to touch base about issues and more.Finally, in addition to the activities mentioned above, I create documentation for the resolutions of problems faced, helping save time and money for the future/recurring issues the customer may face.--------------------------------------------------------------------------------------------------------------Atendendo uma gigante de petróleo e gás, sou responsável por manter a fila de tickets usando ServiceNow, certificando-me de que eles também estejam registrados no portal Azure do time. Usando Agile sempre temos reuniões diárias/semanais com clientes e vendors globais para lidar com quaisquer problemas específicos:1 - Habilitar desinvestimentos em plantas de petróleo2 - Realizar a comunicação com vendors sobre problemas específicos de seu aplicativo3 - Verificar se os servidores estão estáveis ​​e bem mantidos, tanto os de teste quanto de produção.4 - Realizar calls diárias com nossa equipe na Índia para entrar em contato sobre problemas, e muito mais.Por fim, além das atividades mencionadas, também crio documentação para resoluções de problemas enfrentados, ajudando a economizar tempo e dinheiro para quaisquer futuros/recorrentes que o cliente possa vir a enfrentar.

Attending to a vast portfolio of accounts in different sectors, such as industry, financial and insurance as a Subject Matter Specialist (SME) working for Distributed systems, I am responsible to :- Create, maintain documentation about technical procedures and ensure it's agreed with the customer- Ensure overall Operations documents are periodically reviewed and updated on demand- Participate at Change Advisory Board meetings- Check and validate weekend change plan documentation- Track and approve changes when it requires Operations intervention- Assist Service Delivery Managers with Audit Readiness and on specific requests- Be the focal point between Operations and Service Delivery team- Address opportunities identified by team members- Investigate operational deviations to encounter the Root Cause- Ensure action plan's effectiveness on all shifts are being executed- Set meetings with customer if and when necessary to maintain a open and clear communication - Attend to service transition meetings when needed- Participate and administer the Incident Management Processes per Operations perspective- Assist Operations with procedural comprehension- Support the team on daily issues / doubts or concerns- Ensure effective communication with Operations and Leadership team- Document all possible operational deviations and communicate them to manager- Prepare accounts specific training- Identify improvements and vulnerability, based on metrics to increase service delivery quality- Identify the current manual procedures performed by the team and propose solutions to automate these processes- Analyse the quality of change records executed by Operations

Hortolândia, São Paulo, Brasil

Distributed System Specialist responsible for the below functions:- Monitoring of the flows related with critical accounts;- Make sure all the SLAs were granted;- Keep the communication with clients about issues and workarounds;- Experience with IBM/KYNDRYL tools, including SAP;--------------------------------------------------------------------------------------------------------------Especialista de sistemas distribuídos, responsável pelas funções abaixo:- Monitoramento dos fluxos relacionados a contas críticas;- Fazer com que SLAs sejam cumpridos;- Manter a comunicação com clientes sobre problemas e soluções alternativas;- Experiência com ferramentas IBM/KYNDRYL, incluindo SAP;

Hortolândia

Distributed System Specialist responsible for the below functions:- Monitoring of the flows related with critical accounts, inside of GR (Global Resources).- Make sure all the SLAs were granted;- Keep the communication with clients about issues and workarounds;- Experience with IBM tools;--------------------------------------------------------------------------------------------------------------Especialista de sistemas distribuídos, responsável pelas funções abaixo:- Monitoramento dos fluxos relacionados a contas críticas, dentro do GR (Global Resources);- Fazer com que SLAs sejam cumpridos;- Manter a comunicação com clientes sobre problemas e soluções alternativas;- Experiência com ferramentas IBM;

Vancouver E Região, Canadá

Responsible for responding to customer inquiries and deliver value assisting to the achievement of store good customer care and department sales goals. Develop and maintains personal sales mastery, applying household products knowledge to ensure the perfect customer experience. Keeping team members informed by maintaining and updating essential tools. At last, resolving customer complaints in a positive matter that builds business and customer loyalty while adhering to Company policies and procedures.--------------------------------------------------------------------------------------------------------------Responsável por responder às solicitações dos clientes e entregar valor auxiliando na conquista de um bom atendimento ao cliente e metas de vendas do departamento. Desenvolver e manter o domínio pessoal de vendas aplicando conhecimento de produtos domésticos para garantir a experiência perfeita do cliente. Manter os membros da equipe informados por meio da manutenção e atualização de ferramentas essenciais. Resolver reclamações de uma forma positiva construindo negócios e fidelidade do cliente aderindo às políticas e procedimentos da empresa.

Hortolândia

Online support (computer and phone) for internal users (Brazil and other countries) including external vendors and executives. Monitoring, optimizing and designing service batches in z/OS IBM mainframes, also as flows related to critical accounts and SLA's; control and execution of the whole batch routine processes in the Mainframe environment. Simulation of DR (Disaster Recovery) and execution of IPL (Initial Program Load) on accounts such as CNH, GOA, KODAK, among others.--------------------------------------------------------------------------------------------------------------Suporte on-line (computador e telefone) para usuários internos (Brasil e outros países), incluindo fornecedores e executivos. Monitorando, otimizando e criando batchs em mainframes IBM z/OS, assim também como fluxos de contas críticas e SLAs; controle e execução de todos os processos batch no ambiente Mainframe. Simulação de DR (Disaster Recovery) e execução de IPL (Initial Program Load) em contas como CNH, GOA, KODAK, entre outras.

Campinas

Activities of technical support to students, teachers and lecturers in computer labs and classrooms, multimedia resources for preparing lessons, installation and actualization of O.S's, monitoring of network equipment, help desk assistance to users via telephone, e-mail, or personally, correcting errors and maintaining computer machines using preventive methods against viruses and malware.--------------------------------------------------------------------------------------------------------------Realizando atividades de apoio técnico a alunos, professores e palestrantes nos laboratórios de informática e salas de aula, manutenção de micros, tanto física como virtual, preparo de recursos multimídia para aula, instalação de atualização de S.O, monitoramento de equipamentos de rede, assistência a usuários via telefone, e-mail, ou pessoalmente, corrigindo erros e realizando manutenção nas máquinas usando métodos preventivos contra vírus e malwares.

Diploma In Business Communications, Business/Corporate Communications

Bachelor Of Technology - Btech, Information Systems