Felipe Destro Email & Phone Number

São Paulo, Brasil

Customer Support (Global):- Provide technical support in Portuguese and English via phone, email, and chat.- Resolve technical inquiries and issues accurately and efficiently.Technical Troubleshooting:- Diagnose and resolve hardware, software, and network problems.- Perform log and record analysis to identify and resolve complex issues.Incident Management:- Manage and record support incidents through ServiceNow, ensuring prompt responses and effective resolutions.Microsoft Intune/Azure:- Manage devices and users through Microsoft Intune.- Create and upload device hash files.- Configure Autopilot on machines.

Jundiaí, São Paulo, Brazil

Monitoring and providing technical support for computer science and robotics laboratories, also performing maintenance and assembly of machines and equipment (applying standard images, technical solutions, installing proposed software on microcomputers, configuring the network, controlling emails and passwords of students and employees of the Office 365 system). Responsible for opening technical calls through the SESI system.

Jundiaí, São Paulo, Brasil

Working in the area of robot mechanics, programming (LabVIEW) and driver development. Also contributing as a video editor for the production of works for social and innovation projects developed and elaborated with the team, collaborating with the dissemination of science and technology in society.

Bachelor'S Degree, Computer Science

Ensino Técnico, Técnico Em Eletroeletrônica