I work as a senior consultant in operational improvement projects at Falconi Consulting, with extensive expertise in organizational process improvement.In recent years, I have provided my consulting services in Falconi's Agribusiness portfolio, focusing on process improvement projects (identifying and eliminating waste, as well as identifying opportunities for process automation to enhance operational efficiency). I have extensive experience with companies that distribute agricultural inputs.I have significant experience in commercial excellence, focusing on improving sales and customer satisfaction. Below are some improvement actions that I have expertise in implementing:Customer categorization;Commercial routine with the creation of a schedule of activities, meetings, and visits for the sales team and commercial manager, and implementation in an app;Definition of the visit model (technical, prospecting, and relationship) for the sales team;Development of a customer relationship program with the implementation of a range of services and benefits.Additionally, I have extensive expertise in:Implementing governance of commercial results across the three levels of the structure: N3 (operational), N2 (tactical), and N1 (strategic).Implementing indicators for commercial processes, as well as developing the entire monitoring system.Implementing a discount management model aimed at protecting the budgeted margin, providing greater predictability of margins in customer negotiations, and giving more autonomy to the commercial team (operational) in negotiations, reducing reliance on higher levels of approval.

• Vast experience planning and implementing management projects (in-person and virtual);• Experience in team management (leadership);• Skilled in process improvements (continuous improvement) and KPI implementation;• Comprehensive experience in management education for executives in PDCA cycle and its tools;• Implemented IMS (Integrated Management System) improving results (operational profit);• Streamlined Request to Pay (RTP) process reducing supply costs and lead-time;• Succeeded in business integration (process, people, technology, structure) in M&A process.

• Improved processes increasing NPS (Net Promoter Score);• Implemented agile methodology (SCRUM, KANBAN, etc) improving action plan execution.

• Increased revenue reducing operational cycle lead-time. (process improvement)

• Reduced fixed costs and operational expenses by 6,5% (BRL 6,5 million) in 9 months implementing zero-budget methodology;• Reduced headcount by 25% in 6 months streamlining operational processes.• Responsible for implementing projects (hands on) based on PDCA , such as: Strategic Planning, Routine Management - Standardization, Process Improvement, Goals Alignment, Cost and Expenses Reduction, Revenue Management, etc)

• Responsible for equipment planning (product transportation - container).

• Experience in the Human Resources and Logistics departments;• Responsible for supplier management support;• Implemented a social responsibility project in the local community (ESG).