Felipe Diehl Email & Phone Number

I've managed Atlassian's Enterprise Cloud Support teams for Jira Service Management (JSM), Confluence, and Access products, leading up to 12 senior support engineers.During this time, I was responsible for growing the teams from 4 to 12 engineers, onboarding and coaching two managers in the US and one in Brazil, and leading the deployment of a global.

Porto Alegre, Rio Grande Do Sul

-Atlassian Jira Cloud Support for the Americas region-People management up to 15 engineers

Porto Alegre Area, Brazil

-Acting as a ScrumMaster in a client's agile transformation.-Responsible for 2 multidisciplinary teams (20 people).

Porto Alegre, Rio Grande Do Sul, Brazil

-IT Strategic Management specialization coordination (September 2015 – present).-Postgraduate professor of Project Management, and Users' Reactions to IT.-Undergraduate professor of Strategic IT Governance, Project Management, IT Processes' Management, Business Analysis and Modelling, Information Management, and E-business courses.

Porto Alegre, Rio Grande Do Sul, Brazil

-Establishment of Project Management, IT Architecture and Test teams, using internal staff and hiring when needed.-Responsible for Project Management, DBA, IT Processes, IT Architecture and Test teams, totaling 10 people.-Development of teams by coaching, acquiring training and self-studying materials.-Solving conflicts when necessary.-Reduction of R$.

Porto Alegre, Rio Grande Do Sul

-Development and tests teams' management, totaling 30 people.-Definition of positions and reorganization of the area and its interfaces with products' and projects' areas.-Development area's budget management.-Definition and improvement of systems development processes aligned with agile methodologies (Scrum and Kanban).-Management of software factories.

Porto Alegre, Rio Grande Do Sul, Brazil

-Oracle technical team coordination (developers and architects), in person and remotely, focusing on Oracle’s EBS customizations.-Developments’ estimates validation and commercial proposal elaboration.-Developments’ budget and actual costs management. -Customer relationship. -Selection of new employees.

Porto Alegre, Rio Grande Do Sul, Brazil

-Undergraduate professor of Software Process Improvement Models, and Configuration Management courses.

Porto Alegre, Rio Grande Do Sul, Brazil

-Software project management using SCRUM and PMI best practices.-Management of projects involving national (Brazil) and international (Portugal and Spain) stakeholders.-Risks’ management.-Suppliers' management.-Planning and monitoring projects' activities.-Executive reports elaboration for higher management and clients.-Commercial proposal elaboration.

Porto Alegre, Rio Grande Do Sul, Brazil

Highlights: -Led Quality team's planning in 2010 and 2011.-CMMI Level 3 SCAMPI B and A appraisal team member.-Participated in defining all CMMI Level 3 process areas processes.-Responsible for defining CMMI Level 3 Process and Product Quality Assurance (PPQA) process (audits' process), leading a team of 4 PPQA analysts during pre-SCAMPI B and A.

Porto Alegre, Rio Grande Do Sul, Brazil

-Performing projects' opening and closing procedures.-Portfolio information quality assurance.-Project management processes’ definition compliant with CMMI level 3.-Training and coaching of project managers on processes and tools.-Portfolio indicators definition and collection.-Participation in the migration of the schedules and portfolio management tool.

Porto Alegre, Rio Grande Do Sul, Brazil

-Management of a project for creating a new business unit, interacting directly with Tlantic’s director and Tlantic’s CEO.-Financial and legal information consolidation for decision making.-Contacts with rectors, directors and courses coordinators of 11 universities in Rio Grande do Sul and Santa Catarina.

Porto Alegre, Rio Grande Do Sul, Brazil

Developed applications for mobile devices, e-commerce and software processes audits.Worked from small (5 people) to large (25 people) sized teams.Projects were developed using.NET Framework 1.1 and related technologies.

Porto Alegre, Rio Grande Do Sul, Brazil

Worked six months with infrastructure (networks and servers) and six months as a C# 1.1 developer.

Doctor, Business Administration

Studied intrinsic and extrinsic motivations for knowledge sharing.

Master, Business Administration

Studied users' adaptation to information systems' changes. Paper regarding my dissertation was presented at ANPAD 2012.

Bachelor, Information Systems

Final course's work: Alexandria, a tool for having knowledge of risks. This work was nominated to Assespro's best final course's work.