Felipe Girardi

Felipe Girardi Email and Phone Number

Technical Support Engineer | Linux | Docker | Windows | Shell Script | PowerShell | Zabbix | Grafana | Splunk | SSO | LDAP @ Dell Technologies @ Dell Technologies
round rock, texas, united states
Felipe Girardi's Location
Novo Hamburgo, Rio Grande do Sul, Brazil, Brazil
Felipe Girardi's Contact Details

Felipe Girardi work email

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About Felipe Girardi

IT Professional with 16 years of proven experience, working for multinational companies in the last 7 years, dedicated to delivering exceptional service to customers and business partners. A dynamic and communicative professional, adept at rapid learning and consistently rising to meet daily challenges. Extensive experience in IT Infrastructure, L3 Support and SME (Subject Matter Expert). Experience with ITSM (IT Service Management), Hardware (On-Premises solution), Linux (Docker, Red Hat Enterprise Linux, Oracle Enterprise Linux, CentOS, Ubuntu), Windows, VMWare ESXi, Active Directory, PowerShell, Bash, Zabbix, Splunk, Grafana, Dynatrace, Confluence, Jira and Service Now.Felipe is graduated in Internet of Systems (Information Technology area), and is specialized in:- Customer Experience, Communication- Infrastructure, Linux, Windows and Virtualization- Troubleshooting, Debugging and Problem Solving- Incident Management and Strategic Thinking- Multi Tasking, Work under pressure and Learn Fast- Team Work, Cross-Functional Teams and OrganizedTechnical Skills: Linux, Windows, VMWare, Dell PowerEdge, Active Directory, PowerShell, Shell, Bash, Salesforce Lightning, Single Sign-On (SSO), LDAP, Zabbix, Splunk, Grafana, Dynatrace, APM Monitoring Tools, REST APIs (Basic), Python (Basic), Service Now, SQL (Basic), Oracle Enterprise Manager (OEM), Services Oriented Architecture (SOA).

Felipe Girardi's Current Company Details
Dell Technologies

Dell Technologies

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Technical Support Engineer | Linux | Docker | Windows | Shell Script | PowerShell | Zabbix | Grafana | Splunk | SSO | LDAP @ Dell Technologies
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Felipe Girardi Work Experience Details
  • Dell Technologies
    Senior Support Engineer
    Dell Technologies Mar 2022 - Present
    Rio Grande Do Sul, Brazil
    Working with Level 3 Support and acting as SME (Subject Matter Expert) on Global Team providing support to internal customers (Development and Test Teams) to an environment with approximately 1k databases (SQL, Oracle, MongoDB) and 800+ Linux and Windows Servers.Debug of Salesforce Lightning CRM application logs and development code to identify issues arising from infrastructure environment.Usage of Zabbix, Splunk, Dynatrace, Grafana and Catchpoint to ensure comprehensive and real-time monitoring of the application and infrastructure.Perform weekly Incident analysis creating KPIs (Key Performance Indicators) to identify recurrent issues, and proactively identify potential future issues.Created Confluence Knowledge Base with over than 50 Articles, How to, Self Help and Internal Process procedures.Management of Defects with Jira.Reduced application troubleshooting from 40min to 5min using Splunk, Dynatrace, Grafana and Zabbix.Reduced weekly incident creation from 260 to 110.
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  • Atlassian
    Support Engineer - Cloud Platform
    Atlassian Jul 2021 - Feb 2022
    Support Atlassian Access product on Cloud Platform.Working with SMB tickets for Atlassian Access, ensuring prompt resolution and exceptional customer support.Conducts scheduled calls with customers, offering guidance and solutions through phone and screen-share sessions to address their specific needs and challenges.Configure and troubleshoot SAML Single Sign-On and Provisioning Integration using SCIM protocol on Atlassian Access, product which allows the integration of Atlassian Products like Confluence and Jira with various Identity Providers such as Active Directory, Azure AD, Okta, Google Workspace, and OneLogin to manage user access and permissions across Atlassian Products.
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  • Dell Technologies
    Support Engineer
    Dell Technologies Oct 2019 - Jun 2021
    Working as Team Lead of Brazil shift managing a Team of 6 individuals, providing guidance and support to team members on internal processes, procedures, and technical knowledge.Monitoring ETL process of Global Data Warehouse ecosystem making sure critical loads got completed during CST time zone.Leading Major Incident Management (MIM) calls, handling high-complexity and escalated issues with a focus on swift resolution.Act on ETL data issues debugging databases query including Teradata, Oracle, SQL and debugging files on both Linux and Windows platforms by applying temporary fix to allow ETL process complete during SLA, and address issues to development team fix the source code.Manage and configure jobs using Control-M for efficient data loading processes. Hands-on experience with Power Center Informatica, Streamsets, Kafka, Hadoop.
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  • Dell Technologies
    It Infrastructure Analyst
    Dell Technologies Sep 2018 - Sep 2019
    Support of Dell IT Infrastructure with around 48k+ Virtual and Physical Servers.Acting as Shift Lead during Brazil time zone, managing two intern resources, facilitating their onboarding and skill development.Provide Level 1 support for Dell Hardware and Operation Systems like Linux (Red Hat Enterprise Linux, Oracle Enterprise Linux, CentOS), Windows and VMWare.Troubleshooting hardware and Software issues, performance challenges, crash dumps, packet loss, and malfunctions in features or roles.Collaborated closely with other teams, including Network and Storage Teams, to resolve high-complexity issues related to the environment. Created Server Knowledge Base, by creating over 100 articles covering topics such as Internal Processes, Linux, Windows, VMWare, and Dell Hardware.Conducted weekly analysis and evaluation of incidents, identifying recurrent issues to automate them.Created multiple automations utilizing PowerShell and Bash scripting to automate daily manual tasks. Used Zabbix to monitor IT Infrastructure and Service Now to handle Incidents.
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  • Dell Technologies
    Enterprise Technical Support Analyst
    Dell Technologies Feb 2016 - Aug 2018
    Support for Dell Servers Hardware and Operation Systems.Answer customer call offering guidance through phone and screen-share sessions to identify issues.Communicate support expectations based on the nature of the problem, delivering recommendations and clear action plan based on analysis to establish and maintain customer trust.Provide support for Dell PowerEdge Servers, offering expertise in hardware-related issues.Proficiency handling operating systems such as Linux, Windows, and VMWare addressing performance issues, crash dumps, packet loss, or malfunctions in features or roles by delivering recommendations for effective problem resolution based on analysis.
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  • Universidade Feevale
    It Support Analyst
    Universidade Feevale May 2011 - Dec 2015
    Support for University IT InfrastructureInstall and maintain desktop systems with expertise in Microsoft Windows platforms, including Windows XP, Windows 7, and Windows 8.
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  • Universidade Feevale
    It Intern
    Universidade Feevale Dec 2008 - Dec 2010
    • Support for Operation Systems and Applications for employees and students.• Installed and maintained desktop systems with expertise in Microsoft Windows platforms, including Windows XP, Windows 7, and Windows 8.
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Felipe Girardi Skills

Microsoft Office Windows 8 Network Administration Sccm Windows Xp Active Directory Remote Desktop Windows 7 Technical Support Servidor Windows Operating Systems

Felipe Girardi Education Details

Frequently Asked Questions about Felipe Girardi

What company does Felipe Girardi work for?

Felipe Girardi works for Dell Technologies

What is Felipe Girardi's role at the current company?

Felipe Girardi's current role is Technical Support Engineer | Linux | Docker | Windows | Shell Script | PowerShell | Zabbix | Grafana | Splunk | SSO | LDAP @ Dell Technologies.

What is Felipe Girardi's email address?

Felipe Girardi's email address is fe****@****ell.com

What is Felipe Girardi's direct phone number?

Felipe Girardi's direct phone number is +55 51 3586*****

What schools did Felipe Girardi attend?

Felipe Girardi attended Universidade Feevale, Pontifícia Universidade Católica Do Rio Grande Do Sul, Universidade Feevale.

What skills is Felipe Girardi known for?

Felipe Girardi has skills like Microsoft Office, Windows 8, Network Administration, Sccm, Windows Xp, Active Directory, Remote Desktop, Windows 7, Technical Support, Servidor Windows, Operating Systems.

Who are Felipe Girardi's colleagues?

Felipe Girardi's colleagues are Terry Dunk, Venkatesh Pothurajula, Hanh Michelle Pham - Pmp, Lois David, Kenny Wilson, Mba, David Giles, Prakash Pathak.

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