Felipe Rezende Email & Phone Number

Clearwater, Florida, United States

The Assistant Manager acts as a leader in absence of, or in support of the StoreManager & behaves as a business owner within the marketplace & LensCraftersorganization.● Delivers quality & improvement to meet or exceed all key performanceindicators (KPIs):Comp Sales, % Sales to Plan; Conversion & CustomerCount, Comp Growth; Increased Traffic; Store Operating Profitability;Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score;Current year objectives● Demonstrates understanding of retail business & the capability totransfer knowledge to superior sales & business results. Learns &understands the competition & market trends.● Supports the store manager in diagnosing the business & leverages thesynergies of Retail, Lab & Doctor to drive positive results.● Supports store business plans to maximize sales & profit, leveragesstrengths & addresses opportunities for recovery.● Provides training & guidance to team members.● Delivers clear & constructive feedback in a timely manner.● Informs the store manager of any situation that may require anydevelopment or disciplinary action of others.● Supports recruiting and helps select a high caliber team & creates a talentpipeline.● Follows guidelines to optimally staff the store.● Shows great pride in store appearance & executes visual directives.● Strives to maintain positive working relationships with doctors.● Adheres to & ensures compliance of team to Company policies &procedures; meets or exceeds all goals.● Anticipates problems before they occur; explores underlying reasons androot causes; strives for long-term solutions to problems.● Performs & understands administrative duties.● Maintains a safe working environment for all.● Works a flexible schedule, including nights & weekends.

● Proven track record of successfully generating and qualifying leads.● Demonstrated ability to meet and exceed sales targets throughproactive outreach and relationship-building.● Proficient in tailoring messages to effectively engage and persuadepotential clients.● Experience using CRM tools to manage leads and track sales activities.● Ability to leverage CRM data to analyze performance and identifyopportunities for improvement.● Conduct thorough market research to identify potential clients andstay informed about industry trends.● Utilize market insights to adapt sales strategies and address clientneeds effectively.● Collaborative team player with the ability to work cross-functionallywith marketing, agents, and other departments.● Strong interpersonal skills to foster positive relationships bothinternally and externally.● Proactive problem-solving skills to address client challenges andobjections effectively.● Quick learner with the ability to adapt to changes in marketconditions and business strategies.● Proficient in using various sales and communication tools, such asemail, LinkedIn, and other social media platforms.● Manage time effectively to meet deadlines and handle multipleresponsibilities concurrently.● Demonstrated focus on achieving and surpassing sales targets

Ensure the precise and elegant presentation of dishes according to the restaurant's standards before delivering them to guests.Collaborate closely with kitchen staff to maintain consistency in plating and presentation.Execute timely and efficient delivery of dishes to guests' tables, maintaining the integrity of the food and adhering to established service timelines.Communicate effectively with kitchen and waitstaff to synchronize the delivery process.Verify that each dish aligns with the specified order, addressing any discrepancies promptly.Conduct final checks to guarantee that each plate meets the high-quality standards expected at our 5-star steakhouse.Interact courteously with guests during the delivery process, responding to inquiries, and accommodating special requests with professionalism.Contribute to a positive and memorable dining experience for our patrons.Strictly adhere to the restaurant's dress code, grooming standards, and all operational procedures.Uphold the 5-star service standards and contribute to the maintenance of a polished and refined dining atmosphere.

Managing entire department of 100+ employeesCreating and Updating worker schedulesDelegating tasks to Cashiers, Front Service Clerks and Customer Service StaffManaging front end operations and ensures efficiency and customer service deliveryIdentifying and addressing training opportunities within DepartmentProcessing payroll on a weekly basisMediate all disputes within the department professionallyMaintaining store materials (supplies, uniforms, store files, etc.)

Coordinating the front end of cashiers and baggersResolving customer complaints or escalating them to management if necessarySelling lottery tickets and money services such as Western Union and Money OrdersPerforming daily bookkeeping procedures such as balancing and reconciling drawersClosing the cash office - balancing all line and office tills, processing bank deposits, and balancing store safe (Cash, Lottery, Stamps)Maintaining security and accountability of cash office and safe

Providing premier serviceAccurately handling cash and other tendersKeeping workspace clean and organizedGreeting and responding to customer questions

Parked and retrieved customer vehicles in specified areas in a safe and efficient mannerProvided accurate and timely documentation of vehicle checks, damages and other conditions prior to servicePromoted courteous treatment of customers and resolved guest service issues

Associate Of Science - As, Cyber Security

High School Diploma