Felipe Helfer Email & Phone Number

Liverpool, England, United Kingdom

Design and manage industry-leading digital solutions for AHK global inspection services.Lead the implementation of key digitization projects within the group with geographically dispersed teams (Kamoa-Kakula, Kipushi, Lualaba Copper Smelter, Lobito corridor).• Enable AHK to secure top-tier bids in the mining industry, playing a central role in delivering the value proposition behind some of the group’s largest contracts.• Enhance administrative collaboration on a global scale with the design and implementation of cloud-based reporting tools.• Automate the production of key inspection and analytics’ reports, closely aligning external client’s requirements with the group’s strategy.• Drastically reduce inspection reporting mistakes by enabling automated error detection systems in large datasets of over 20 million pieces of information collected remotely by hundreds of AHK surveyors.• Streamline headquarters-subsidiary laboratory test-results reporting processes.• AHK was honoured with the Digital Innovation prize at the Chartered Quality Institute's 2022 International Quality Awards for an implementation I lead (Kamoa-Kakula).• Our proprietary Material tracking solution deployed in the African supply chain was also awarded the prestigious 2024 King's business awards for enterprise in the innovation category.

Democratic Republic Of The Congo

Recruit and lead a high-performing team of commercial administrators responsible for coordinating and reporting AHK operations in the Democratic Republic of the Congo. Manage business unit (180+ employees) cross-department operations optimization projects. Focus on team empowerment and quality control through lean and digital transformation. Lead branch business analytics and client relations for laboratory testing services.• Implement collaborative job-tracking systems, reducing reporting delays (45%) and eliminating missed appointments.• Improve overall service turnaround time (65%) by enabling effective monitoring of administration, operations and laboratory performance with RPA-enabled dashboards and automated reports. • Drastically reduce operational data entry mistakes (95%) with the development of a shared quality control platform for daily team review. • Manage the invoicing and quotes department, shortening invoicing cycles (75%) and eliminating non-invoiced services with the implementation of an automated HQ-subsidiary information relaying system, structured processes, and dashboards.• Manage client relations in a complex multicultural environment (DRC). Implement a set of commercial insights tools and new pricing strategies enabling continued 2-digit revenue growth figures.• Create and supervise the execution of administrative and operational standard operating procedures (SOP) and commercial reporting guidelines.Exposure with client relations, operations management, business analytics, KPIs, laboratory testing and headquarters-subsidiary relations in the mining and inspection industries.

Québec, Canada

Project manager responsible for fostering Quebec SME's businesses with Brazilian and Mexican partners.• Organize trade missions, business meetings, and the reception of foreign delegations.• Provide presentations to C-level managers and foreign government representatives.• Support firms’ efforts to succeed in doing business overseas with detailed market research, industry advice, and contacts.• Build and nurture an international network representing the Quebec Ministry of economy.

Région De Montréal, Canada

Co-publication of a teaching case at Ivey Publishing about the challenges of car2go’s business model in Montreal.• Identified, conceptualized and proposed the subject of the case.• Performed extensive research and composed the teaching case’s body and exhibits.The case study was selected for the HEC Montreal MBA mid-term exams in 2016 and later included in the MBA program for the following sessions.Available at :https://www.iveycases.com/ProductView.aspx?id=78313

Québec, Canada

Responsible for supervising and reporting the weighing and sampling of base metal cargoes in ports, refineries, warehouses and laboratories.Limited client’s international trade risk by providing instructions to operational teams and ensuring the execution of standard procedures

Région De Porto Alegre, Brésil

Assisted SMEs of the State of Rio Grande do Sul evaluating their prospects with foreign partners. • Met clients' information needs by analysing country-specific and international regulations.• Built contact lists and presentations to prospect and retain new customers.

Master Of Science - Msc, International Business, A+ Master Thesis: 4.3/4.3 Classes: 3.96/4.3

Bachelor'S Degree, International/Global Studies, 4.012/4.3

Bachelor'S Degree, International Relations And Affairs, 3.79/4.0

Activities and Societies: Selected for two academic terms at the University of Montreal (2009/2010).