Responsible for Business Development Management and Customer Service for Airlines, MROs, and OEMs customers throughout North America and Europe.Responsible for negotiating, implementing, and managing contracts, long-term agreements, and inventory for major companies. Ensuring seamless processes and efficient outcomes through meticulous attention to detail and a strategic approach.As an instructor, I take on the responsibility of training and developing new sales representatives… Show more Responsible for Business Development Management and Customer Service for Airlines, MROs, and OEMs customers throughout North America and Europe.Responsible for negotiating, implementing, and managing contracts, long-term agreements, and inventory for major companies. Ensuring seamless processes and efficient outcomes through meticulous attention to detail and a strategic approach.As an instructor, I take on the responsibility of training and developing new sales representatives in order to maintain the high level of service and excellence that Aloia Aerospace is known for. Additionally, I conduct annual refresher courses to ensure continuous improvement and uphold our standards of customer care. My role is to equip our sales team with the necessary skills and knowledge to deliver exceptional experiences to our clients in the aerospace industry. Show less

During my time at Pagseguro, I led the squad responsible for facilitating the reconciliation processes of approved brands and the anticipation of receivables from PagSeguro with the financial market. My main focus was on developing solutions that would automate these processes, ultimately supporting decision-making at various levels within the organization.As the Product Owner for the reconciliation and receivables anticipation squads, my responsibilities included monitoring job… Show more During my time at Pagseguro, I led the squad responsible for facilitating the reconciliation processes of approved brands and the anticipation of receivables from PagSeguro with the financial market. My main focus was on developing solutions that would automate these processes, ultimately supporting decision-making at various levels within the organization.As the Product Owner for the reconciliation and receivables anticipation squads, my responsibilities included monitoring job performance using New Relic alongside the engineering teams. I analyzed the jobs to identify areas for improvement, ensuring optimal performance. Additionally, I conducted research with internal clients to gather feedback and analyze the functionality of the solutions we were developing.I was in charge of controlling the backlog and roadmap, aligning them with the defined Objectives and Key Results (OKRs) set by management. This involved writing user stories and closely tracking the progress of development. I also collaborated with other departments such as Accounting, Controlling, and Treasury to ensure alignment and seamless integration of our solutions.One of my notable achievements was spearheading the collaboration between the engineering and business areas to enhance the receivables anticipation jobs with banks. Previously operating on a D-3 basis, we successfully transformed the existing architecture and migrated from an AWS server to a UOL server. This improvement allowed the Job Application to run on a D-1 basis, significantly reducing interest payments to the banks. As a result, we achieved daily savings of 9 million Brazilian Reais, totaling an impressive 2.3 billion Reais per year. Show less

- Held the position of Product Owner for the payment methods and logistics squad.- Ensured alignment between the product backlog, roadmap, and strategic objectives.- Collaborated with stakeholders to define priorities.- Conducted thorough analysis to make informed decisions and manage trade-offs, ensuring timely deliveries.- Worked closely with the development team throughout the entire process, from specification to implementation.- Created comprehensive requirements and… Show more - Held the position of Product Owner for the payment methods and logistics squad.- Ensured alignment between the product backlog, roadmap, and strategic objectives.- Collaborated with stakeholders to define priorities.- Conducted thorough analysis to make informed decisions and manage trade-offs, ensuring timely deliveries.- Worked closely with the development team throughout the entire process, from specification to implementation.- Created comprehensive requirements and crafted user stories.- Utilized prototyping techniques to design and refine digital products.- Maintained an end-to-end perspective on the user experience, product interactions, and dependencies.- Orchestrated project releases based on OKRs.Achievements:One of the major accomplishments was the successful implementation of PIX, specifically the QR Code and Copy and Paste functionalities. This feature significantly enhanced the company's operations by eliminating the need for customers to wait for invoice payments before proceeding with truck loading. Previously, it would take up to 3 days for the funds to be credited to their accounts, which had a direct impact on freight lead times. By introducing PIX, the funds started to be credited instantly, enabling shippers to issue freight orders more promptly. This improvement eliminated the waiting period of up to three days for truck loading, leading to more efficient and streamlined operations for both shippers and drivers. Show less

During my time at Azul Linhas Aéreas, I was responsible for ensuring material availability for operations and managing strategic negotiations, procurement, and sourcing. I also oversaw heavy maintenance for a range of fleets, including A320, A330, E1, E2, ATR, and Boeing.My role involved developing talent and maintaining a growing supply chain. I actively sought cost reduction opportunities and communicated directly with end users, quality assurance, operations, and engineering… Show more During my time at Azul Linhas Aéreas, I was responsible for ensuring material availability for operations and managing strategic negotiations, procurement, and sourcing. I also oversaw heavy maintenance for a range of fleets, including A320, A330, E1, E2, ATR, and Boeing.My role involved developing talent and maintaining a growing supply chain. I actively sought cost reduction opportunities and communicated directly with end users, quality assurance, operations, and engineering teams.Projects Completed:"Where is my PO" Tool: I created a tool that provided buyers with real-time visibility into their purchase orders, streamlining the tracking process from requisition to delivery and improving buyer inquiries.Emission Reduction Agreement: I contributed to an agreement between Azul and Michelin that reduced toxic gas emissions by 103 tons. This project also reduced tire importation time from 83 to 46 days, resulting in an annual cost savings of approximately $500k USD."Paying Attention to the Details" Project: This project aimed to enhance the onboard customer experience by leveraging internal resources. Leisure travelers reported any defects encountered during flights, allowing for prompt resolution. I acted as the Product Owner for the procurement department, utilizing the Scrum framework for successful execution.Expansion and Retrofit Project: Azul's objective to expand international flights led to the acquisition of seven Airbus A330 aircraft. I managed material requirements to ensure smooth operations and handled payment and reimbursement requests with Lessors. This project resulted in an average reimbursement of $12 million per aircraft.These achievements demonstrate my dedication to excellence in supply chain management, driving innovation, and delivering tangible results for Azul Linhas Aéreas. Show less

- Monitoring all stages of the projects.- Preparation of the project scope document (based on gathered details).- Development of schedules - detailing activities and deadlines.- Participation in meetings with clients and internal teams.- Negotiation with clients.- Assistance in the preparation of User Requirement Specifications.- Support in defining and evaluating technical requirements of the projects.

- Customer support via email.- Assisting the Call Center with open cases.- Resending returned cards and manually entering qualifying points (retro claim) in the company's loyalty program (TudoAzul).- Logistics for the delivery of promotional vouchers in all the company's operating bases.- Making phone calls to customers for satisfaction surveys (NPS).- Handling card requests for categorized customers.- Resolving inquiries and checking flight statuses via Skyspeed.