Felipe Pocas Email & Phone Number

Fribourg, Switzerland

Murten, Friburgo, Suíça

● Managing stock levels to avoid overstock or stockouts; Identifying slow-moving products and proposing measures to reduce inventory; Developing storage and handling strategies to ensure product quality.● Organizing international transportation, ensuring compliance with regulations, meeting customer demand, and respecting delivery deadlines. Establishing relationships with reliable and efficient international transportation partners; Evaluating cost reduction opportunities in international logistics and proposing effective solutions.● Stock control: Ensuring accurate and up-to-date stock records; Conducting regular inventories to identify discrepancies between records and physical stock; Analyzing stock data to identify trends and optimization opportunities; Proposing measures to reduce losses and increase efficiency in stock control; Monitoring the effectiveness of stock control and adjusting strategies as necessary.● Dispatch and billing for suppliers and customers: Coordinating product shipments to customers and suppliers while meeting delivery deadlines; Managing the documentation necessary for product shipment, including invoices and tax notes; Proposing measures to improve shipping efficiency.● Compliance with 5S safety rules.

Dublin, Leinster, Ireland

Retrieved ordered items from shelves or storage rooms using barcodes, serial numbers, etc. Packaged items in plastic film before placing them in envelopes or boxes. Used handling equipment in compliance with industrial safety regulations. LLOP and PPT were used in a busy warehouse. Controlled warehouse orders, data updates, customer updates, receipts, and product scanners, as well as overseeing final delivery.

Dublin, Leinster, Ireland

• Handled complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Procesed orders, filling documents and preparing correspondences, suggesting solutions when a product malfunctions• Ensured consumers are having an outstanding banking experience providing customers with information and step by step instructions for using the services.• Assisted customers with their bank needs, providing information related to online banking, helping and providing exceptional customer service.• Ensure excellent service standards and maintaining high customer satisfaction.• Achievements: Learnt to support customer from all over the world with different cultures and backgrounds.

O'Connell Street

Managing schedules, functions, and leaves. Identified potential new clients and maintained good customer relations. Organized professional meetings with new suppliers to improve hotel quality and personalize the customer experience. Assisted the financial department in managing daily operational costs.

Dublin, County Dublin, Ireland

Part of the senior stock management team, responsible for placing weekly orders to stock the 7 group pubs, involving over 200 employees. Committed to ensuring the best costs and suppliers, ensuring delivery efficiency, and leading the stock team in each establishment. Conducted regular visits to pubs to provide support and assistance to stock employees. Additionally, presented weekly reports with detailed analyses of inflow and outflow movements and cost optimization proposals.

São Paulo, São Paulo, Brazil

>Logistics operations (2011-2012)• Supplied orders to ensure the company has all equipment necessary and sufficient feedstock.• Scheduled a daily delivery within exceptional quality of services.• Provided a specific pricelist for the future.> Business analyst (2012-2014)• Defined operational objectives to grow up the company.• Identified methods to check the results of each area.• Renewed project management. > Customer Service Manager (2014-2016)• Ensured consumers are having an excellent satisfaction in relation with the company.• Handled complaints and providing solutions to get all sorted.• Contacted clients to provide all support and advices.• Made constants meeting with the clients to keep always an excellent relationship.• Builded up relationships with new clients.• Scheduled holidays of employee.

Pilot Of Airplane

Logistics