Felipe Serra Email & Phone Number

London, Gb

London, United Kingdom

Single point of contact between IT and business teams for the London branch, focusing on collaboration with the IT department to ensure teams are aligned to meet overall business goals. Responsibilities include managing infrastructure projects, auditing efforts, vendor management etc.

São Paulo Area, Brazil

Led concept and implementation of team responsible to design and execute strategy of change management to implement a transformational program that affected 7000+ people’s way of work at the biggest bank in south hemisphere. Themes included agile, DevOps, demand management, enterprise architecture etc.

São Paulo Area, Brazil

Led IT Governance team to establish, measure and control ITIL disciplines in its full definitions across multi-functional teams, such as incident, problem and change management leading to several mini projects to improve their performance, ending up first year decreasing nearly 30% incidents reports and rollback changes, as well as 25% of problems due to new strategies for every discipline.Established real-time dashboard reports for IT executives with every KPI’s related to any tech matter, from productions downtime to bad implementations reducing time to action if needed.

São Paulo Area, Brazil

Selected among 30.000+ applicants for a youth leadership development program focused on banking and technology. Job rotation with mini-projects on several areas, including IT infrastructure and architecture, digital channels, wholesale, treasury and retail banking systems for the first six months.Conducted the implementation of the first SLA contracts alongside with business areas for international units while being IT account executive for New York, Miami and Tokyo branches. Led and assisted multiple mixed complexity IT projects and sub-projects from a mid complex design and execution of a disaster recovery plan for the Itau NY unit to a high complex implementation of a $1B IT Data Center, the largest in Latin America.

São Paulo Area, Brazil

Managed a team of Network Operations Center responsible for each one of 30.000+ IT components’ health based on its alerts, dealing with approximately 100+ operational incidents per shift, establishing meticulously every concept of the ITIL methodology aiming better governance of IT environment for a global bank. Established OLAs and SLAs divided by line of business from scratch and empowered business executives to work closely to IT to reach bank’s business goals. Assisted implementation of disaster recovery site for crucial applications placed In São Paulo – Brazil.

Bentonville, Arkansas

Assisted a team of project managers leading a team of 18 to develop and implement tax software solution requested by the government and subject to daily fees if date of implementation was not achieved. Accomplished the migration of all previous fiscal systems to this integrated and brand new, achieving high scores on all tests of data compliance. Achieved side results with the implementation such as reduction of 35% of system’s incidents, problems to nearly zero, simple architecture and single software language leading to a future reduction of third part supporters.

Extension In Business Management, Business

Bachelor'S Degree, Information Systems, Computer/Information Technology Administration And Management

Selected to lead tech incubator implantation. Highest Score Term Paper - "Web 2.0 - Collaborative Tools for The Corporate World"