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🏦 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢I help B2B tech leaders flex their software dev teams to unlock revenue and hit their roadmap milestones without overstretching their internal teams.🚀 𝗛𝗢𝗪 𝗜 𝗗𝗢 𝗜𝗧• Recognizing the limitations of traditional Agile, we pioneered Specless Engineering – a methodology tailored for B2B leaders with a broad vision but lacking a detailed spec.• We exclusively recruit seniors with 10+ years of experience (our competitors' seniors have 3+ years of experience). Senior devs have strong opinions and proactively contribute without needing constant direction. We build what you need, not what you think you want.• If you're in the market for the cheapest developers for staff augmentation - Pi Tech is NOT for you - you get what you pay for. Delegate entire projects (small or large) to a dedicated project team that genuinely gives a shit about your success, thus liberating your internal team to focus on core responsibilities.🤝 𝗪𝗛𝗢 𝗜 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛We serve B2B startups from seed to series B who need expert tech guidance and execution.Companies such as Knowix, all.health, Vytalize Health, Blockware Solutions, and others have trusted Pi Tech to achieve their business objectives.🗣️ 𝗪𝗛𝗔𝗧 𝗢𝗧𝗛𝗘𝗥𝗦 𝗦𝗔𝗬Jason Child - CFO Splunk, Former CFO Amazon, Opendoor, and Groupon"In my 20 years of working at technology companies such as Amazon, Groupon, Opendoor, and Jawbone, if I had to pick one person to solve a complicated technology challenge in the shortest time possible, Pi Tech would be at the top of my list. They are resourceful, scrappy, and have focus, unlike anyone I have ever seen."📈 𝗪𝗛𝗔𝗧 𝗠𝗔𝗞𝗘𝗦 𝗨𝗦 𝗗𝗜𝗙𝗙𝗘𝗥𝗘𝗡𝗧:• Custom software projects• Senior talent with specialized skills• Proven track record in diverse and regulated industries✅ 𝗛𝗢𝗪 𝗜𝗧 𝗪𝗢𝗥𝗞𝗦:STEP 1 - It's easy! Schedule a call.STEP 2 - Analyze your specific needs.STEP 3 - Establish budgets and timelines.STEP 4 - Implement solutions and get results.💬 𝗥𝗘𝗔𝗗𝗬 𝗧𝗢 𝗧𝗔𝗟𝗞:felipe@pitech.com+1 (646) 662-3303https://pi.tech
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Chief Executive OfficerPi TechAustin, Tx, Us -
MemberForbes Technology Council Jun 2023 - PresentBoston, Ma, Us -
MemberEntrepreneur Organization Mar 2023 - PresentGb -
Chief Executive OfficerPi Tech Mar 2021 - PresentAustin, Tx, UsPi Tech helps companies, from startups to Fortune 500, bring digital products to market.Our team has deep healthcare, telecom, and blockchain expertise in providing HIPAA compliant solutions, software architecture services, and strategy consulting.Whether you have a defined project, need developers to augment your team, we have a model that works for you. We deliver for you with access to onshore/nearshore full-stack developers, UX/UI designers, DevOps, QA, and complete agile teams.Are you working on something big? Let Pi Tech help. (pi.tech) -
Director, Customer SuccessZello Mar 2019 - Feb 2021Austin, Texas, UsGrew from a 2 to 7-person team in 12 months by creating a structured hiring process to source, assess, and hire junior and senior Customer Success Managers (CSM).Reduced enterprise MRR churn rate from 9.8% to -0.1% in 6 months through on-site visits and customer lifecycle mgmt plan. NPS: 58% enterprise, 46% avg.Established and maintained high-level partnerships with enterprise clients like Honda and Marriott, ensuring consistent performance and accountability to SLAs.Responsible for all aspects of client services, including driving upsell marketing campaigns, contract negotiations, and renewals, promoting voice-of-the-customer, leading customer on-site visits, overseeing full customer lifecycle, and collaborating with Sales & Product.Developed an internal knowledge base on customer success metrics and enterprise-level partnership management, becoming the go-to expert for customer lifecycle strategies.Negotiated and closed three contract renewals in the first 12 months ($1MM+ ARR). Cemented channel partnerships (resulted in 40% channel MRR growth).Established a customer segmentation strategy and developed a proper onboarding and QBR process for large/enterprise accounts (16% MRR growth).Coach/captain approach built trust and motivated CSMs.Rolled out a Customer Lifecycle Management plan to encourage CSMs to reach customers monthly to build better relationships and avoid surprises.Launched and iterated on a Zello Early Warning System encompassing leading indicators to get ahead of account issues and reduce contraction/churn (0.2% churn pre-COVID). -
Co-FounderPaidup - Stop Chasing Payments Sep 2015 - Dec 2019Austin, Tx, UsPaidUp helps youth sports clubs stop chasing parents for payments. Think of it as “done for you” payments and collections instead of “do it yourself.” As a self-funded startup, I am responsible for everything (for now). PaidUp has processed close to $10MM for our clients.Customer SuccessOur biggest differentiator and most important function. Built a mostly-automated service utilizing ZenDesk, Stripe, in-house portals, and integrations. 1 support person can currently handle over 2000 users via phone, email, SMS, and chat. Proudly boast a 97% customer satisfaction rating and NPS of 65 (74% increase from first NPS score) for users/parents and NPS of 100 for clients/clubs.Product ManagementProduct Management is my primary role at PaidUp. Responsible for the design of all wireframes (checkout flow design sample: https://goo.gl/51sZU7). Use Mixpanel funnels to measure relevant KPIs (increased checkout conversions by 58%). Write all user stories and acceptance criteria (JIRA) to deliver product updates (Kanban). Weekly production deployments of new features and bug fixes.UXDesign wireframes in Sketch and Balsamiq and conduct customer interviews to obtain feedback and improve usability. Constantly learning and tracking what tweaks have to be made by talking to customers. Soliciting negative feedback almost always results in a better product than seeking praise.MarketingCreate PaidUp’s Facebook Messenger chatbot to drive engagement with prospects. Test various iterations of Facebook marketing and retargeting campaigns to generate leads and drive sales. Write copy for all marketing material and shoot videos for ads. Lowered cost per lead from $32 to $1.38 with Facebook ads.FinanceDevelop business management spreadsheets for monthly analysis of KPIs such as gross process volume, revenue, expenses, cost per support ticket/touch, time spent per ticket (in aggregate and by category), ARPU and more. -
Vice President, EngineeringMozido Jan 2014 - Aug 2015Austin, Tx, UsBuilt and ran the engineering organization consisting of 35 Devs, 10 QA, 3 Tech Writers, and 5 managers. Negotiated and procured development services from providers in Austin, Colombia, Russia, Vietnam, and India.Represented the platform and the underlying technology to prominent investors, which led to $300MM in equity financing.Managed a global team capable of navigating complex international payment processes and compliance regulations (LatAm & Europe).Ran contests to reduce bugs by over 40% (~80 bugs) in 1 month and to accelerate the deployment process by 15%.Spearheaded efforts to generate automated tests (80% code coverage) to reduce release times from 7-8 weeks to 4 weeks. -
Vice President, ProductMozido Sep 2012 - Dec 2013Austin, Tx, UsRan innovation for all Mozido products across financial services and mobile marketing verticals (managed a team of 5 product owners and 2 scrum masters).Delivered products for Telefonica, Bepensa (Coca-Cola), Dairy Queen, and other Fortune 500 companies. Directed user experience (UX) and strategic product management resources for developing core Mozido services.Revamped the product development process, cutting costs by 40%-50% and monthly deployments.Helped architect a world-class mobile financial service product offering that received praise from the World Bank and GSMA.Contributed to nearly all pre-sales (RFP) and sales efforts, leading to Telefonica and Coca-Cola deals.Created operations and training material outlining technical and operational responsibilities, methods, and procedures. -
Sr. Director, ProductMozido Sep 2010 - Aug 2012Austin, Tx, UsLead all product development efforts for Mozido. Managed a team of 3 product managers to define novel and strategic enhancements to the platform and multi-channel services. Oversaw onshore and offshore developers from concept initiation to QA and deployment for delivery of new features. Contributed in nearly all pre-sales (RFP) and sales efforts as a financial services expert focused on disrupting legacy frameworks. -
Senior Manager, OperationsMozido Jul 2008 - Aug 2010Austin, Tx, UsCoordinated the development and enhancement of Mozido’s mobile financial services product offering. Directed the creation of essential operations and training material outlining both technical and operational responsibilities, methods and procedures to be performed by all participants in an MFS (Mobile Financial Services) program. -
Manager, Financial ServicesAffinity Mobile Mar 2007 - Jun 2008UsResponsible for overseeing Affinity’s MFS (Mobile Financial Services) platform deployment for Trumpet Mobile (US-based mobile phone company) by coordinating offshore developers to support system updates during platform hardening phase. Implemented requested updates as dictated by MFS program bank to comply with US federal regulations. -
Business Analyst, TechnologyAffinity Mobile Jun 2006 - Feb 2007UsHelped launch Trumpet Mobile (MVNO - new phone company) and accelerated the distribution footprint growth to over 10,000 stores, every RadioShack and Walgreens, in over 200 markets in a single year. Instrumental in the Trumpet Mobile on-schedule launch in March 2007. -
AnalystAccenture May 2004 - May 2006Dublin 2, IeWorked on telecommunications industry projects (i.e. Verizon and AT&T), offering network infrastructure assistance to mobile network operators. -
Plumbing And Fire Protection EngineerMgj Associates Dec 2002 - May 2004New York, Ny, UsDesigned and drafted plumbing and sprinkler systems for residential, commercial, retail, school and restaurant space. Knowledge of New York City/State Building Code and NFPA Building Standards.
Felipe S. Fernandes Skills
Felipe S. Fernandes Education Details
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Boston UniversityComputer Engineering
Frequently Asked Questions about Felipe S. Fernandes
What company does Felipe S. Fernandes work for?
Felipe S. Fernandes works for Pi Tech
What is Felipe S. Fernandes's role at the current company?
Felipe S. Fernandes's current role is Chief Executive Officer.
What is Felipe S. Fernandes's email address?
Felipe S. Fernandes's email address is fe****@****.bu.edu
What is Felipe S. Fernandes's direct phone number?
Felipe S. Fernandes's direct phone number is +164666*****
What schools did Felipe S. Fernandes attend?
Felipe S. Fernandes attended Boston University.
What are some of Felipe S. Fernandes's interests?
Felipe S. Fernandes has interest in New York City, Futebol, Boston, Trends, Online And Mobile Payments, Questions That Contain Assumptions, Business Development, Startup Advice And Strategy, Fashion And Style, Dallas.
What skills is Felipe S. Fernandes known for?
Felipe S. Fernandes has skills like Mobile Devices, Product Management, Strategy, Management, Start Ups, Integration, Mobile Payments, Product Development, Strategic Partnerships, Telecommunications, Wireless, Marketing.
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