Felipe Travassos Email & Phone Number
@voanegocio.com.br
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Who is Felipe Travassos? Overview
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Felipe Travassos is listed as Head of Sales at Voa Negócio, a company with 4 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at voanegocio.com.br and a matched LinkedIn profile for Felipe Travassos.
Felipe Travassos previously worked as Global CX Sales Manager at Wellhub and Head of Customer Services BTG Solutions at Btg Pactual. Felipe Travassos holds Master Of Business Administration - Mba, Gestão Exponencial E Negócios Do Futuro from Hsm University.
Email format at Voa Negócio
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About Felipe Travassos
I am a Global Sales Manager at Wellhub (formerly Gympass), the world's largest corporate wellness platform, with over 6 years of experience in building and leading customer service, retention and sales operations. My academic background includes a bachelor's degree in business administration with an emphasis on strategy and internationalization of companies, and I am currently pursuing an MBA in Exponential Management and Future Businessess at HSM University.My mission is to drive growth and customer loyalty at Wellhub through a customer-centric, data-driven approach aligned with the organization's values. I am passionate about developing innovative and creative solutions that generate value for both customers and the business. My most recent passion is Generative Artificial Intelligence!
Listed skills include Microsoft Project, Presentations, Microsoft Office, Building Relationships, and 36 others.
Felipe Travassos's current company
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Felipe Travassos work experience
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Global Cx Sales Manager
Current
Head Of Customer Services Btg Solutions
Cx Projects & B2B Sales
- Develop VoC (voice of customer) analysis and improvements on processes and tools;- Create business insights and opportunities such as through a referral program and customer engagement, CRM;- Manage strategic B2B & B2B2C channels and relationships; - Monitor and report success partnerships KPIs.
Head Of Customer Service | Success | Retention
- Leadership and development of a CS experts five-star team.- Building service framework, processes and contact channels: inbound and outbound; service quality assurance; buzz prevention and contention.- Measurement of experience and satisfaction through NPS and CSAT; Reclame aqui (RA1000).- Creation and development of a Retention cell with a growing.
Inside Sales Leader
Customer Relationship Leader
- Lead and developed high skilled team- Implemented Customer Service tools- Re-structured Customer Relationship team: Solution and Customer Success- Managed Customer Relationship KPIs - Implemented Customer Service monitoring and QA- Reference on Avante's Culture- Responsible for any active and reactive touch with customers- Dealed with Social Media Buzzing
Customer Support Leader
- Structured customer service and sales force support team- Selected and implemented professional customer service tools- Trained the team on workflows changes and improvements- Reported customers feedback on service and product- Culture Commitee Member- Cooperated on a squad projects
Operations Team Member
- Customer Service sales force team- Reported bugs to Engineering Team- Product Owner of sales force app- Responsible for app feedback loop and improvements- QA new app releases- Communicated and trained sales force team into new features.
Finance Consultant
Intern
English Teacher
Junior English Teacher
Felipe Travassos education
Master Of Business Administration - Mba, Gestão Exponencial E Negócios Do Futuro
Bacharel Em Administração, Estratégia E Internacionalização De Empresas
Frequently asked questions about Felipe Travassos
Quick answers generated from the profile data available on this page.
What company does Felipe Travassos work for?
Felipe Travassos works for Voa Negócio.
What is Felipe Travassos's role at Voa Negócio?
Felipe Travassos is listed as Head of Sales at Voa Negócio.
What is Felipe Travassos's email address?
AeroLeads has found 1 work email signal at @voanegocio.com.br for Felipe Travassos at Voa Negócio.
Where is Felipe Travassos based?
Felipe Travassos is based in São Paulo, São Paulo, Brazil while working with Voa Negócio.
What companies has Felipe Travassos worked for?
Felipe Travassos has worked for Voa Negócio, Wellhub, Btg Pactual, Exame, and Avante.Com.Vc.
How can I contact Felipe Travassos?
You can use AeroLeads to view verified contact signals for Felipe Travassos at Voa Negócio, including work email, phone, and LinkedIn data when available.
What schools did Felipe Travassos attend?
Felipe Travassos holds Master Of Business Administration - Mba, Gestão Exponencial E Negócios Do Futuro from Hsm University.
What skills is Felipe Travassos known for?
Felipe Travassos is listed with skills including Microsoft Project, Presentations, Microsoft Office, Building Relationships, Teaching English As A Second Language, Powerpoint, Acoustic Guitar, and Singing.
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