- Working in systems analysis and development with project development, focusing on business flow and - the development of new functions within the systems used (CRMs).- Agile methodologies (Kanban and Scrum) are used to optimize processes, aiding in the efficient execution of each project's phases with quality and productivity.- JIRA is used as a monitoring and project tracking tool, managing dependencies, and requirements, and ensuring transparency.- Development and creation of scenarios and acceptance criteria, such as business flow and user stories, to be included in the acceptance documentation.- Analysis and development of APIs, XML, and data.- Process (UML) and project management, focusing on internal gains and improvements.- Responsible for documentation and process changes, as well as handling data in spreadsheets using Power BI.

- Responsible for maintaining network installations, ensuring the system remains fluid and secure with encryption and hardware security.- Automation through batch automation scripts (Batch Scripts) to optimize workflows.- HelpDesk support, focusing on preventive and corrective maintenance, using GLPI to manage service tickets.- Project management in hardware for field equipment tracking.- Assisting in server maintenance routines, such as IP and DNS configuration, network device management, firewall implementation, and network monitoring and troubleshooting.- Creation and maintenance of Power BI spreadsheets, leveraging data collected from tickets to improve team resilience and productivity, implementing daily improvements with the automation of repetitive tasks, increasing team productivity and efficiency by over 40%.

- Responsible for maintaining network installations, ensuring the system remains fluid and secure with encryption and hardware security.- Automation through batch automation scripts (Batch Scripts) to optimize workflows.- HelpDesk support, focusing on preventive and corrective maintenance, using GLPI to manage service tickets.- Project management in hardware for field equipment tracking.- Assisting in server maintenance routines, such as IP and DNS configuration, network device management, firewall implementation, and network monitoring and troubleshooting.- Creation and maintenance of Power BI spreadsheets, leveraging data collected from tickets to improve team resilience and productivity, implementing daily improvements with the automation of repetitive tasks, increasing team productivity and efficiency by over 40%.

- Responsible for creating and developing projects focused on the maintenance of network installations, computers, and data communication.- Creating automation using Shell Script, focusing on system fluidity and continuous improvement.- Monitoring services for system failure detection, assisting in server maintenance routines.- Responsible for preventive and corrective maintenance, with HelpDesk support, enhancing overall system resilience and improving user experience fluidity.