Felippe Souza Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

Acting as a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, defining, developing and executing effective customer adoption and success strategies. Working with resources across the organization serving as the post-sale conduit for our customers.Roles Overview- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, achievements, risks and metrics needed to achieve them- Monitor usage, health gauges, competitive landscape and any other relevant data in order to build a retention strategy.- Find leads and connects with Sales to work on growth opportunities. (upsell and cross-sell);- Work along other teams such as Account Managers, Operations Managers, and Customer Proposition to ensure we are addressing our customers’ needs;- Bring in customer intelligence and feedback;- Build, maintain and demonstrate positive relationships with business decision makers;- Act as a point of escalation for strategic customers or partners

São Paulo, Brasil

- Client Partner Executive building and maintaining solid relationships with customers at all levels, specially C-Level, with the goal of being a reliable trading partner; - C-Levels Trusted Advisor determining the correct IT investment focus to achieve business needs; - Working proactively with the customers to identify their goals, priorities and business guidelines, critical factors for success, and apply this knowledge to define and implement an account strategy;- Responsible for building partnerships between customers, IBM staff, vendors and subcontractors organizations, to manage the implementation of these partnerships and encompass business opportunities for IBM Corporation;- Manage large and complex contracts responsible for achieving revenue, costs and profit goals (P&L), and contractual deliverables;- General responsibility for achieving and improving overall customer satisfaction goals;- Key focus and management areas: Account Planning, Consultive Sales, Financial, Relationship, Service & Delivery, Portfolio & Program Mgmt;

São Paulo, Brasil

- Portfolio & Project Management Office Leader;- Responsible for Project Managers and Squad Leaders teams;- Support Executive Board in define and prioritize project based on Business Strategic Plan;- Executive reports to demonstrate strategic projects status and budget consumption;- Responsible for implement project management based on agile methods;

São Paulo, Brasil

- Working with Business and Product Teams on Innovation and Apps Development projects;- Responsible for high complexity projects;- Lead technical and support teams to delivery strategic projects;- Executive reports to demonstrate strategic projects status and budget consumption;- Support Portfolio Management Office to implement project based on Agile Methods;

São Paulo Area, Brazil

- Responsible for high complexity projects;- Lead technical/support IBM and vendors and subcontractors teams to delivery strategic projects;- Projects realized at several customers of different business segments, as: Financial, Retail, Industry;- Responsible for project reports to Executive Board - IBM and Customer Staff;

São Paulo Area, Brazil

- Working with Commercial Team supporting technical solution on sales opportunities;- Consulting advise supporting customers to the correct projects investment;- Planning and Coordinating IT Project Management;- Contract an Suppliers management;- Responsible for Vendor, Technical and Support team management;

São Paulo, Brasil

- Responsible for Outsourcing IT projects;- Planning and Coordinating IT Project Management;- Responsible for Vendor, Technical and Support team management;- DataCenter administration and technical routines;

Master Of Business Administration - Mba, Gestão Estratégica De Negócios

Bachelor Of Technology - Btech, Business Administration And Management, General