Felix Bravo Email & Phone Number

Winter Park, Fl, Us

Houston, Texas, Us

Longwood, Fl, Us

• Provide tier 1, 2, and 3 technical support requests for customers via telephone, email, or Jira ticketing system in a courteous manner, communicate technical information in a non-technical way, and create relevant documentation in Confluence knowledge base.• Act as a consultant for customers, analyze their infrastructure, recommend software configuration changes to meet their business needs, and train them on our software/hardware. • Plan, coordinate, and manage Linux OS, software, and hardware upgrades with minimum downtime to improve overall infrastructure performance and efficiency. • Write and maintain custom bash scripts to help automate customer tasks and decrease human intervention. • Create custom SQL queries requested by customers to provide them with important data via reports based on their business requirements. • Use trace/error logs to investigate issues reported by customers, identify the root cause of the issues, and provide permanent resolutions to the issues.• Stage Linux based virtual machines to replicate issues reported by customers, and test possible fixes that will be deployed to customer production environments. • Implement, manage, and monitor data backups and document disaster recovery protocols for customers.• Identify defects in company software, work with the development team to triage the issues to prevent issues in future firmware/software releases and provide patches/upgrades to customers.• Manage daily team meetings by presenting team statistics such as total opened cases, severity of cases, and current case status’, and prioritize team cases and allocate resources based on the statistics. • Created new team procedures for case life cycles that increased team key performance indicators, improved service-level agreements, and increased customer satisfaction by over 70%.

•Troubleshooting of internal and datacenter network, server, and security issues.•Managed user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.•Discussed technical issues users are experiencing with IT team during scrum meetings to recommend possible solutions, resolve the problems in a rapid manner, and prevent future problems from happening.•Deployed workstations, printers, scanners, phones, and software to internal and external users.•Researched and test software/hardware to make appropriate recommendations to the director of IT that will improve the efficiency and stability of our infrastructure. •Migrated datacenters from a hybrid cloud company to a datacenter where the systems are self-managed by the internal IT team. •Configured a 3-node hyper converged system to host virtual machines, provide high availability and reliable failover in case of hardware or software failure. •Deployed new virtual machines to improve the stability of software, websites, and overall infrastructure.•Configured firewalls for the datacenter and internal network and set up VPN tunneling so that both locations act as if they are part of the same network. •Monitored virtual machines, servers, and network to ensure our systems are running at 100% efficiency, have the latest updates, and prevent possible failure by upgrading the hardware or allocating more resources if needed.•Cleaned up internal network by upgrading switches, organizing cables, and documenting the mapping of all internal IP addresses to assigned printers, phones, and internal user workstations. •Created project plans for system upgrades or other IT related projects, assign duties, monitor the progress of the plan and modify the plan as needed to accomplish the desired outcome.• Setup and monitor backups to ensure that no data is lost and is easily available in case of system failures

Orlando, Florida, Us

•Responsible for maintaining/upgrading various software applications and hardware that support various business groups like security, finance, environment health safety, etc.•Assisted in deployment of hardware and software for internal employees.•Assisted in analysis, detection and correction of problems and deficiencies in ongoing projects.•Created reports using queries to meet the specific needs of our internal employees.•Created technical documentation for existing applications to close knowledge gaps for the team.

London, Gb

•Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.•Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.•Used technology such as x-ray machines, metal detectors, and wands to detect hidden contraband that persons might be carrying on them.

Arlington, Virginia, Us

•Trained and supervised subordinates to ensure competent knowledge of their job, and completion of daily tasks. •Coordinated with a diverse culture of people to ensure the success of our daily missions.•Managed guard, training, and work schedules for dozens of personnel. •Organized and taught various classes on military skills such as land navigation, first aid, and fitness. •Maintained various vehicles and equipment to ensure operational readiness rating of 100%•Accounted and guarded an ammunition point with equipment, and ammunition values in excess of over 1 million dollars.•Conducted numerous patrols in response to possible threats near the military bases overseas.•Guarded the base to ensure the safety of my subordinates, peers, and seniors