Felix Bußmann Email & Phone Number

Berlin, De

Berlin, Germany

- Created a cutting-edge AI chatbot, ReloAI, that transforms traditional customer service and business processes. The bot accelerates customer bookings by 99%, leveraging Vision AI for image analysis to survey customers' moves, thereby streamlining the entire process.- AI-Driven Innovation: Built a comprehensive AI solution incorporating LLMs and NLP to perform tasks such as offer generation, duration calculation, and conducting detailed surveys based on customer images.- End-to-End Solution Design: Mapped, improved, and implemented complex business processes in both the front and backend systems of ReloAI, ensuring seamless integration and efficiency across platforms.- Market Adoption and Expansion: Successfully sold the ReloAI solution to 10 companies, currently expanding it to a multilingual version capable of covering all business use cases for moving companies.- Pioneering Automation in Freight Matching: Launched the DACH region's first fully automated freight matching system, positioning Relofair as a leader in innovative and sustainable technology solutions.- Product Management & Growth: Directed the customer discovery process, MVP development, and market penetration strategies, onboarding 150 logistics companies within the first month.- Systems Integration and BI: Led CRM and backend integration using Salesforce and SQL, enhancing business intelligence capabilities and operational workflows.- UI/UX Leadership: Oversaw the design and functionality of Relofair.de, ensuring alignment with core business objectives and enhancing user engagement.

Berlin

- Led a 20-member operations and product team at E-Bazaaris, nurturing an innovation-driven culture and owning the roadmap in regards to development of the ELMO E-commerce analytics platform.- Implemented and refined SCRUM/Kanban methodologies, significantly enhancing team productivity and efficiency in product development cycles.- Played a pivotal role in team expansion and restructuring, forming dedicated teams for BI, ERP & Backend, which streamlined operations and optimised product development.- Mentored Product Owners by deep diving into agile methodologies, fostering a culture of critical thinking and thorough conceptualisation in feature development.- Strategically expanded Amazon FBA warehouse capacity by 400% YoY and elevated FBM Prime products share from 5% to 65% YoY, driving substantial growth.

Berlin Area, Germany

- Product Owner for multiple development teams, effectively utilising agile methodologies to innovate dynamic pricing and real-time quotation functionalities in the 'Bookamove' online booking funnel, integrated with Salesforce.- Orchestrated the digital transformation for two major company groups, successfully integrating over 100 individual member companies onto the 'Bookamove' platform.- Facilitated a significant shift in customer acquisition, with 40% of leads generated through the 'Bookamove' online funnel, transitioning the business model from predominantly offline to a robust B2B2C digital platform.- Revolutionised customer engagement and lead generation by developing 'Bookamove', enhancing digital presence and market reach for the traditionally offline-focused company groups.

Berlin Area, Germany

- Profit & revenue maximization (Op. margin increase of 5 percentage pts.) by implementing automated dispatching strategies that reduce carriers indirect cost- Led multiple teams of product managers to develop solutions for automated capacity-matching and -pricing- Initiated initiative to sell eco-friendly relocations, eliminated 492 metric tons of CO2 in 4 months

Berlin Area, Germany

- Overhauled the partner base during a consolidation period, onboarded 120 new logistics partners.- Developed a supplier database with Excel and BI-based dashboards, introducing new KPIs and a weighted scoring system that raised NPS by 60% over next 6 months.- Ensured cross-functional alignment between operations, customer service, product, and business intelligence.

Osnabrück, Lower Saxony, Germany

- Creation of a cost-calculation model to improve supply-chain efficiency & department performance

Osnabrück

- Activity-based cost optimization in Excel- Productivity & efficiency analysis of departments

Germany

- Verified the fulfillment of newly set corporate requirements for 70 licensed Seat car dealers- Measurement & sketching of showrooms- Verification of required customer service standards

Osnabrück Area, Germany

- Employment in logistics center- Employment in moving company- Productivity analysis & report to management regarding processes

Master Of Science (Msc), Management, 8/10

Master Thesis: "Business Plan: UStream - Music Streaming Service by Universal"

Bachelor Of Arts (Ba), International Business Management, Upper Second Honours (2.1)

International Baccalaureate