Felix D Email & Phone Number

Bengaluru, KA, IN

Bengaluru Area, India

- Conducting audits at mobile and TV service centers, and repair factories in the South region to ensure operational excellence.- Validating hygiene checks and process adherence across Pan india.- Ensuring end-to-end closure of audits with ASPs and field teams, driving corrective actions against deviations.- Implementing process improvements in XMS, such.

Chennai, Tamil Nadu, India

Taking Care of HCS Ambattur Operations Job Responsibilities:1. Manpower planning and assigning the task to technicians for achieve Same Day Closure and Customer Delight.2. Focusing on Annual Maintenance Contract for Revenue.3. Follow Escalation customer and close the issue on time.4. Manage Replacement and Refund issues for customers, Dealers.5. Manage.

Chennai Area, India

• Support Service center's for Warranty claim Related issues.. Audit nearly 30 Madurai branch service centers
• Payment processing for the Service Franchisees.
• Monitor and control Out of Warranty discounts
• Manage international warranty claims
• Sales Order Creation in SAP for Care pack(Extended Warranty) Sales.
• Efficient Knowledge in using MS applications, especially proficient in Excel’

Chennai

• Led team of both Service Engineers and Back Officers for Seven branches of Hitech Solutions(MSC) and Technocare(ASC) - Samsung Service center.
• Handled all teams like HHP, HA, AV, IT all Service Types CI, IH, DM, II, PS, SR.
• Analyzed and drove network on Cancelled Calls, Closed Calls, Claim Quality & Non-Warranty Billing (Warranty void cases)
• Got two years of Performance awards for TAT maintenance/KPI Achievements in 2008 & 2009.
• Revenue Increase through Hold calls Clearance and Cancelled calls Reduction.
• Training was given to new joiners for Samsung Policies and Procedures.

Master Of Business Administration (Mba), General

Bachelor'S Degree, Mathematics