Felix E Email & Phone Number

United States

-Recruited engineers for various projects and coordinated their deployment to job sites based on raised tickets.-Managed end-to-end logistics for engineers, including travel arrangements and site-specific requirements.-Monitored the progress of assigned tasks, ensuring engineers completed their work on time and to standard.-Communicated regularly with engineers and site managers to track project status and address any issues.-Handled the preparation and submission of timesheets, ensuring accurate tracking of hours worked for payment processing.-Liaised with the finance team to manage payments and resolve any discrepancies in billing.

- Spearheaded end-to-end recruitment processes, driving successful placements for diverse IT, Engineering & Leadership positions.- Showcased proficiency in candidate sourcing, screening, interviewing, and offer negotiation, leading to strategic placements within diverse technical sectors.- Employed innovative sourcing techniques encompassing job boards, social media, networking, and referrals to identify and attract high-caliber talent.- Collaborated closely with hiring managers to deeply understand requirements and deliver tailored recruitment solutions aligned with organizational needs.- Prioritized candidate experience, ensuring a seamless onboarding process and positive interactions throughout the recruitment journey.- Proficiently managed the applicant tracking system, maintaining accurate and up-to-date candidate records for efficient tracking and reporting.- Coordinated with the HR team to facilitate pre-employment checks and streamlined onboarding procedures, contributing to a smooth transition for new hires.- Committed to elevating team performance by consistently sourcing top talent and contributing to organizational growth through strategic recruitment efforts.

Contributed to a dynamic 24x7 operational setting, spanning various shifts, to engage with McAfee clients via phone and email. Demonstrated an unwavering commitment to promptly resolve customer issues while maintaining the highest level of urgency. Provided remote support for Web and email Security products, showcasing adeptness in research and troubleshooting to address product-related challenges. Proficiently diagnosed system-level concerns and collaborated seamlessly with the Advanced Support team. Evaluated issue criticality and prioritization, ensuring timely and effective resolution. Meticulously documented all technical interactions, analyses, and communications with customers, contributing to a well-structured documentation repository.