As a passionate and driven hospitality professional, I currently serve as the Front Office Supervisor at Fairmont Le Château Montebello, where I lead a team in delivering exceptional service at one of Canada’s premier luxury hotels. With experience spanning front desk operations, concierge services, and guest relations, I am committed to creating unforgettable guest experiences and fostering a positive, service-focused team culture.Throughout my career, I’ve taken pride in going above and beyond for both guests and colleagues. In my current role, I oversee daily operations, ensure compliance with Leading Quality Assurance (LQA) standards, and maintain high guest satisfaction by promptly addressing concerns. I also led the development of a comprehensive onboarding program, enhancing new hire training with interactive elements to boost engagement and retention.Key Highlights: • Recognized as Employee of the Month (May 2023) and awarded Manager of the Quarter (May 2024) for exceptional leadership and dedication. • Successfully coordinated a high-profile visit by Canada’s Governor General, working closely with the Royal Canadian Mounted Police to ensure a discreet and relaxing stay. • Fluent in both English and French, allowing me to provide personalized service to guests from diverse backgrounds.With a recent certificate in hospitality management and leadership from Cornell University, I am always looking to grow, embrace new challenges, and make an impact in the evolving hospitality industry—and other fields that catch my eye.