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Felix Edwards Email & Phone Number

Data Analyst | PMP Certified | Specialize in Crisis Management & Process Enhancement at American Airlines
Location: Phoenix, Arizona, United States 3 work roles 1 school
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Current company
American Airlines
Role
Data Analyst | PMP Certified | Specialize in Crisis Management & Process Enhancement
Location
Phoenix, Arizona, United States
Company size
53646 employees

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Felix Edwards is listed as Data Analyst | PMP Certified | Specialize in Crisis Management & Process Enhancement at American Airlines, a with 53646 employees, based in Phoenix, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Felix Edwards.

Felix Edwards previously worked as Information Technology Data Analyst at American Airlines and Patient Access Supervisor at Abrazo Health. Felix Edwards holds Bachelor'S Degree, Computer And Information Sciences, General from American Intercontinental University.

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American Airlines

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Profile bio

About Felix Edwards

With about 10 years of professional experience, my expertise lies in data analysis and IT infrastructure resiliency, currently serving American Airlines. My mission aligns with our commitment to operational excellence and innovation. At American Airlines, I am dedicated to enhancing system reliability and business continuity, leveraging my PMP credentials to drive significant improvements in our IT operations. My approach is rooted in a collaborative mindset, aiming to contribute diverse perspectives and insights to our dynamic team.In my tenure at American Airlines, I've played a pivotal role in optimizing our IT infrastructure. By employing tools like Big Panda and Dynatrace, our team has decreased system downtime by 30%. My efforts in automating incident response have propelled resolution efficiency by 70%, and my collaboration with business analysts has been instrumental in streamlining workflow processes. My hands-on experience with requirements analysis and business process improvement underscores my dedication to elevating our IT services.

Current workplace

Felix Edwards's current company

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American Airlines
American Airlines
Data Analyst | PMP Certified | Specialize in Crisis Management & Process Enhancement
dallas, texas, united states
Website
aa.com
Employees
53646
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3 roles

Felix Edwards work experience

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Information Technology Data Analyst

Current
American Airlines

Tempe, Az, United States

• Monitored Enterprise IT infrastructure using Moogsoft and Dynatrace to diagnose and troubleshoot issues, reducing system downtime by 30%.• Established and managed bridge calls for L3 support during outages, providing Resiliency/Continuity risk expertise and overseeing Disaster Recovery Plans.• Automated incident response procedures, improving issue resolution efficiency by 70%.• Work with the Business Analyst team to define diagrams to help with workflow efficiency.

May 2019 - Present

Patient Access Supervisor

Abrazo Health

Phoenix, Arizona, United States

• Empowered and lead a team of 25 members in the Emergency Department toprovide quality and consistent standard of care to patients.• Trained and appraised team members' performance against KPI performanceIndicators.• Filtered and escalated qualifying issues to the Patient Access Director• Assisted team members with self-development and decision making throughcollaboration assessing their strengths and weaknesses on an individual basis.• Contacted insurance companies for patient medical billing operations in order toincrease co-pay efficiency rates.• Trained medical staff in use of Epic EMR to boost productivity and maximizeEfficiency.

Jan 2011 - Jan 2019
Team & coworkers

Colleagues at American Airlines

Other employees you can reach at aa.com. View company contacts for 53646 employees →

BB Bill Bowen Bill Bowen Colleague at American AirlinesGreater Chicago Area, United States View → LL Ligorin Ligo Ligorin Ligo Colleague at American AirlinesChennai, Tamil Nadu, India View → NR Neil Raaz Neil Raaz Colleague at American AirlinesDallas-Fort Worth Metroplex, United States View → LM Loren Maso Loren Maso Colleague at American AirlinesSanto Domingo De Guzmán, Distrito Nacional, Dominican Republic View → AV Adele Vincent Adele Vincent Colleague at American AirlinesGlencoe, Missouri, United States View → JM Jean Moore Jean Moore Colleague at American AirlinesSuffolk County, Massachusetts, United States View → AS Anas Sheikh Anas Sheikh Colleague at American AirlinesDelhi, India View → LM Lisa Mccoy Lisa Mccoy Colleague at American AirlinesWhitney, Texas, United States View → JH John Hobe John Hobe Colleague at American AirlinesPhoenix, Arizona, United States View → RH Romeo Herrera Romeo Herrera Colleague at American AirlinesMunster, Indiana, United States View →
1 education record

Felix Edwards education

FAQ

Frequently asked questions about Felix Edwards

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What company does Felix Edwards work for?

Felix Edwards works for American Airlines.

What is Felix Edwards's role at American Airlines?

Felix Edwards is listed as Data Analyst | PMP Certified | Specialize in Crisis Management & Process Enhancement at American Airlines.

Where is Felix Edwards based?

Felix Edwards is based in Phoenix, Arizona, United States while working with American Airlines.

What companies has Felix Edwards worked for?

Felix Edwards has worked for American Airlines, Abrazo Health, and Children'S Healthcare Of Atlanta.

Who are Felix Edwards's colleagues at American Airlines?

Felix Edwards's colleagues at American Airlines include Bill Bowen, Ligorin Ligo, Neil Raaz, Loren Maso, and Adele Vincent.

How can I contact Felix Edwards?

You can use AeroLeads to view verified contact signals for Felix Edwards at American Airlines, including work email, phone, and LinkedIn data when available.

What schools did Felix Edwards attend?

Felix Edwards holds Bachelor'S Degree, Computer And Information Sciences, General from American Intercontinental University.

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