Moxxie Support is dedicated to providing exceptional service to businesses of all sizes.

• Product Requirements Document (PRD) authoring and management for applications and consumer hardware products• Product development schedule management• Hardware and Software risk identification and management• Hardware teardowns and cost analysis (PIR / Entry sensors, security and home wifi cameras)• Competitive analysis data collection and documentation• Successful launch of Kami Video Doorbell product, hardware and software • Successful launch of Cove Home Alarm System Integration, hardware, backend and software• Product definition and program management• Jira and Confluence product development management/tracking, hardware and software• Hardware and Software beta testing program management• Coordination with multinational teams, including vendors and partners• UX design, user flow and wireframes• UI design refinement and visual hierarchy• Product Packaging and documentation design• Brand launch including logo design and marketing support• Zendesk Help Center & FAQs management

• Executive coaching, guidance planning and strategy• Process Optimization• Measure and address KPIs• Merchandising, branding and intellectual property• Social and conventional media reach & marketing• Organizational chart optimization / hiring appropriate staff• Short and long term milestones• Shadowing, internal interviews, surveys• Analyze cashflow, operating expenses, P&L• Developing management and supervisory skills• Improving work performance and organizational communication• Coaching and guiding employees increasing motivation and morale• Defining the company’s mission, goals and objectives• Analyze and maximize customer satisfaction and customer loyalty• Evaluating competitors, and analyzing current/future marketplace• Develop new business models and recommendations

• Strategy, relationship building, cost optimization and risk management at the owner level• Short and long term company strategies, forecasting and analysis for growth and direction• Managed cross-functional teams in design, product, operations, marketing, legal, finance, retail, distribution and international 3rd party vendors to ensure timelines and schedules• Managed fulfillment and warehouse staff including: shipping, receiving, picking, logistics and packing• Executed effective product launches by coordinating across cross-functional teams and vendor• Hired, scheduled and managed retail, warehouse, production, photography and website employees• Retail / E-Commerce sales reports and inventory tracking for budget projections / negotiations• P&L management for all retail and eCommerce sales• Traffic management• Legal Services including Intellectual Property (IP), contracts, counterfeit, Cease & Desist letters, wholesale / distribution agreements, permitting, franchising, lease and coexistence negotiations / agreements with corporations including The Philadelphia Phillies, NBA, Nike, Electronic Arts, DreamWorks and Titleist• Art Directing and managing staff across many disciplines and departments (warehousing, shipping and receiving, laser etching, direct to garment printing, clothing, sticker and accessory design, social media, accounts payable and receivable, retail store setup, customer service and photography)• RFI / RFP / RFQ / RFB execution and management• Press Release creation and management• Maintained and executed all Human Resources needs for 40+ employees• Management of company-wide Payroll and scheduling for 40+ employees• Sales tracking and wholesale systems for over $3 million in annual sales• Managed creation and wholesale of our automotive wheel product line with AME Wheels, Japan• Motor sports event and car show management, marketing, execution and operations with over 250,000 yearly attendees (domestically and internationally)

• Controlled all aspects of the Print Production Department supporting $10 million in annual sales• Sourcing / Sales for packaging, offset and digital printing (including foils, metallics, varnishes, die cuts of all types), Point of Purchase, silk screening, large format, billboards, etc.• Preflight all digital files for bleeds, content, image quality and potential trapping / printing issues• Played an integral role in off-site press checks (color accuracy / correction) 1-6 color offset printing• Implemented cataloging, backup and archiving of all customer and company digital files • Managed company wide IT duties• Introduced large format printing into workflow for full size digital proofing• High resolution scanning / color correction / image manipulation• Managed and maintained all color calibration and profiling• Managed projects across bindery, fulfillment, shipping, sales, CSR and buyout departments• Digital photography product shoots for off-site customers ultimately used for printed materials• Internal and external FTP and website maintenance• Managed successful campaigns for companies including: Macy’s, Pottery Barn, Sephora, Summit Entertainment (Astro Boy), Quaker Oats, etc.

• Hired, scheduled and managed freelance and in-house graphic and web designers• Extensive customer support in file and application troubleshooting• Maintained and trained employees on all PrePress equipment• Created instructional materials related to the training and operations of 20 employees• Hired, scheduled, managed and trained all employees in web/print design and Digital Prepress(drum scanning, color correcting, page layout, corporate design, proofing, film imaging, trapping, layout, etc.)• Managed and maintained all color calibration and profiling• Managed all aspects of setup and running a business from startup (accounts payable/receivable, payroll, HR)

• Hired, scheduled, managed and trained over 20 freelance and in-house graphic / web design / production employees in the Digital Prepress department• Direct strategic and risk management communication with owners and senior level executives• Create and manage project milestones, resolve issues, and deliver quality product to customers• Interdepartmental Liaison between design, bindery, fulfillment, shipping, CSRs and buyouts• Sourcing / Sales for packaging, offset and digital printing (including foils, metallics, varnishes, die cuts of all types), Point of Purchase, silk screening, large format, billboards, etc.• Trained entire Sales/CSR staff of 10 with introductory Prepress, computer and networking classes• Maintained and trained employees on over $3 million worth of Prepress equipment• Played an integral part in press checks (color accuracy/correction) 1-6 color offset printing• Implemented cataloging and backup of all customer and company files• Setup, maintenance and backup of company-wide FileMaker Pro server for 35+ employees • Organized & implemented relocation/absorption of Extreme Graphics into Essence Printing • Created instructional materials related to the training and operations of 35+ employees• Managed the smooth transition from film to Direct-To-Plate system for all presses• Organized the changeover to fully digital Dot-For-Dot and Imposition Proofing/workflow• High resolution drum scanning / color correction / image manipulation for customer-facing projects• Managed and maintained all color calibration and profiling• Designed and executed successful campaigns for companies including: Williams-Sonoma/Pottery Barn Brands, Gap/Banana Republic Brands, Oracle, Apple, Wells Fargo

• Sourced and managed manufacturing / engineering projects / production facilities throughout the United States and globally in excess of $20 million per month in production, 20+ refineries and EPA job sites• RFI / RFP / RFQ / RFB execution and management• Prepared multi-million dollar cost analyses of equipment design, fabrication and operation• Created training materials for maintenance and operations of designed equipment for use by 100+ employees• Designed, co-patented & globally managed engineering & fabrication of Environmental Equipment• Electrical and mechanical troubleshooting in the field to maximize production and minimize downtime • Managed projects, job facilities and staff (40+ employees) throughout the United States and globally: Singapore, Puerto Rico, California, Texas, New Jersey, Kansas, Oklahoma, Ohio and North Carolina• Engineering & Management position reported directly to the Vice President• Hazardous Materials training