I have more than 10 years of experience in the hospitality industry with leadership capabilities and high collaborative work, in order to achieve operational objectives and corporate goals focused on customer service and sales, as well as the ability to handle and solve problems inherent to client satisfaction. I have worked in different positions such as reservations agent, front desk agent, Night Auditor, Manager on duty and currently working as Front Desk Coordinator / Executive Tower.I consider myself a proactive person, with leadership and problem-solving skills, resilient with good negotiation and mediation skills and the ability to strategically direct staff and accompany their development to achieve goals beside empathy to connect with team members and prospects for sales with excellent oral communication and body language management allowing to achieve a perfect message transmission always applying good ethical practices in each work.