Felix Mena Email & Phone Number

Nicaragua

Founder & GM at Guardabarranco Tours | Passionate about creating unforgettable travel experiences | Turning dreams into destinations.

I specialize in helping organizations achieve their full potential through strategic analysis, process optimization, and cost-saving initiatives. My mission is to empower businesses to thrive in today's competitive landscape.🚀 Key Achievements:💰 Successfully saved companies over $1M through my consultancy services.📈 Led cross-functional teams to implement cost-effective strategies resulting in increased profitability.🔄 Streamlined business processes, improving operational efficiency🔑 Expertise:- Strategic Planning- Cost Analysis and Reduction- Process Optimization- Performance Metrics- Market Research and Analysis- Human Resources Management- Recruitment- Change Management- Business Development- Training

Cayman Islands

Assistant to the Operations Manager & Acting Coordinator for:- Operations.- Quality Assurance.- CRM & Sales.- Recruitment.- Logistics & Fleet.- Bidding’s.- Partner with Property Manager's and Facilities Managers in ensuring that our staff keeps their buildings well cleaned, maintained in pristine conditions and report for preventive & corrective actions regarding their facilities.- Responsible for guiding the company to gain and retain international standards certifications such as GBAC Star Service by ISSA & CIMS-Green Building by ISSA.

Nicaragua

Responsible for the Workforce & Real Time Analyst department, ensure tracking, documenting, communicating and reporting on multiple channels/lines of business for a headcount of 250 + Employees shared between three LOB's (line of business), Customer Success Specialist, Customer Advocacy & Risk Escalations and Risk/Fraud Investigators, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels. Responsibilities & Intraday Management of Resources.

Nicaragua

-Greet customers warmly and ascertain problem or reason for calling.-Resolve customer complaints via phone, email, mail, or social media.-Assist with placement of orders, refunds, or exchanges.-Take payment information and other pertinent information such as addresses and phone numbers.-Follow proper phone verification procedures in compliance with the company policies and established laws. -Suggest solutions when a product malfunctions.-Protect organization's value by keeping information confidential.-Update job knowledge by participating in educational opportunities.-Accomplished accounting and organization mission by completing related results as needed.-Helped identifying possible scams, fraudsters or fraudulent activities.

Nicaragua

- Successfully executed talent acquisition strategies, utilizing effective screening and interviewing techniques to attract top-tier candidates.- Cultivated positive employee relations, fostering a collaborative and engaged work environment.Administered payroll and benefits, ensuring accurate and timely processing for employees.- Designed and implemented tailored training programs, enhancing employee skill sets and job satisfaction.- Demonstrated a profound understanding of HR principles and practices, ensuring compliance with policies and procedures.- Maintained confidentiality and displayed a high level of professionalism and reliability.

Professional Diploma In Human Resources Management, Human Resources Management

Activities and Societies: Keiser University - LATAM CampusProfessional Diploma in Human Resources Management

Specialization, Project Management

Project Management (Formulating and evaluation of Projects) Post-graduate Specialization -Investment Projects 1. Quantitative methods.

Master Of Business Administration - Mba Cum Laude, Business Administration And Management, General

Specialization: Project Management

Bachelor Of Engineering - Be, Ingeniero Industrial, Industrial Engineering, Be, Industrial Engineer

Postgraduate Degree, Occupational Risk Prevention - Prevención De Riesgos Laborales, Postgraduate Degree

Enfasis en: Seguridad, Higiene, Ergonomía y Riesgos Psicosociales. Emphasis on: Safety, Hygiene, Ergonomics & Psychosocial Risk.

Iso 9001:2015 Professional Diploma (Quality Management System), Industrial Engineering, Diplomature