Felix Omom Email & Phone Number

Nairobi County, Kenya

Drive installation and replacement.Server and Storage installation and replacement.Rack & Stack, including new rack and server setups, drive installations.Server and Storage configuration.Installation and replacement of firewalls, switches, routers, and batteries.Windows migration, and installation of drives and printers.

Nairobi County, Kenya

Foster innovation and creativity within the organization.· Stay current with technological advancements and industry trends to ensure the company remains competitive.· Conduct research and development to improve existing products.· Oversee the daily operations of the IT department, including software development, infrastructure, and technical support.· Ensure the reliability, performance, and security of the company’s IT infrastructure and systems.· Implement and monitor IT policies and procedures to ensure compliance with industry standards and regulations.· Develop and manage the technology budget. Allocate resources effectively to support the organization’s strategic goals.· Analyze and diagnose malfunctions and/or troubleshoot computers and peripherals (software and hardware.· Manage relationships with technology vendors and service providers.· Oversee the planning, implementation, and tracking of technology projects.· Ensure projects are delivered on time, within scope, and within budget.· Engage with customers, partners, and stakeholders to understand their needs and incorporate their feedback into the technology strategy.· Represent the company at industry events, conferences, and meetings.· Develop and implement security policies to protect the company’s data and systems.

Nairobi, Kenya

• Monitored system performance, conducted performance tuning, and implemented optimizations.• Analyze and diagnose malfunctions and/or troubleshoot computers and peripherals (software and hardware.• Administered user accounts, permissions, and access rights.• Installed, configured, and repaired Kodak, Canon, and Fujitsu scanners.• Installed, configured, and maintained servers, printers, scanners, and networks.• Implemented and maintained security protocols, ensuring IT environment integrity. Performed regular backups, developed disaster recovery plans, and participated in testing.• Identify and resolve issues requiring corrective action and log them in the worksheet and on incident report document.• Close incident calls, reporting time spent and spare parts used.• Setup and provisioned storage, including EMC, HPE, and NetApp storage controllers.• Built an internal wiki with technical documentation, manuals, and IT policies.• Drafted and responded to technical hardware specifications. • Recommended new hardware designs