* Create, maintain, and update business operation methods and procedures to exceed and outperform contemporary digital marketing strategies* As a specialist in digital marketing and full-stack development, utilize Keyword Strategy, Design Thinking, and UX/ UI principles along with Lean Six Sigma to bolster the efficiency and presence of the company* Assist in development and curation of best business practices to effectively post consistent outreach to both warm and cold markets

* Create, maintain, and update business operation methods and procedures to exceed and outperform contemporary digital marketing strategies* As a specialist in digital marketing and full-stack development, utilize Keyword Strategy, Design Thinking, and UX/ UI principles along with Lean Six Sigma to bolster the efficiency and presence of the company* Assist in development and curation of best business practices to effectively post consistent outreach to both warm and cold markets

* Provide customer-centric Onboarding Experience for new customers*Communicate with Account Executives (Sales) to ensure customer'sjourney is seamless* Monitor health and proactively reach out to accounts based onGainsight triggers* Schedule and complete quarterly/annual business reviews* Mitigate churn through creative solutions and proactive probing tounderstand needs* Conduct renewal/ QBR conversations with accounts at risk* Funnel referrals to sales*… Show more * Provide customer-centric Onboarding Experience for new customers*Communicate with Account Executives (Sales) to ensure customer'sjourney is seamless* Monitor health and proactively reach out to accounts based onGainsight triggers* Schedule and complete quarterly/annual business reviews* Mitigate churn through creative solutions and proactive probing tounderstand needs* Conduct renewal/ QBR conversations with accounts at risk* Funnel referrals to sales* Observed and improved processes, trends, and training proceduresfor both veteran and newly hired cohorts* Developed curriculum for a newly launched company-wideLunch & Learn initiative using previous curriculum building in thestartup field as foundation and guideline Show less

* Create and manage of all marketing and communications systems thecompany employs* Acquire, enter, and audit important data from clients' tax forms forprocessing by Enrolled Agent

* Create and manage of all marketing and communications systems thecompany employs* Update staff on new systems, processes, policies and proceduresregarding marketing and communication* Assess business conditions and needs, initiating action towardaddressing opportunities and process improvements to elevateservice levels, reduce costs and/or generated incremental revenue* Engage in and assist in closing sales regarding automobile, home,commercial and life… Show more * Create and manage of all marketing and communications systems thecompany employs* Update staff on new systems, processes, policies and proceduresregarding marketing and communication* Assess business conditions and needs, initiating action towardaddressing opportunities and process improvements to elevateservice levels, reduce costs and/or generated incremental revenue* Engage in and assist in closing sales regarding automobile, home,commercial and life insurance Show less

Review, update and create workflow diagrams and documentation regarding company process and procedures• Update staff on new systems, process, policies and procedures• Assess business conditions, evaluate business needs and take action addressing opportunities and process improvements to elevate service levels, reduce costs and/or generate incremental revenue• Development of operations manuals -- lite versions -- for staff training• Assist CEO in developing individual and team… Show more Review, update and create workflow diagrams and documentation regarding company process and procedures• Update staff on new systems, process, policies and procedures• Assess business conditions, evaluate business needs and take action addressing opportunities and process improvements to elevate service levels, reduce costs and/or generate incremental revenue• Development of operations manuals -- lite versions -- for staff training• Assist CEO in developing individual and team performance metrics and measurement• Configure CRM and other software systems for the company, including training staff• Monitor effectiveness of current productivity and address challenges• Perform other job-related duties as assigned Show less

* Increased overall membership numbers to 21 new members * Managed, coached and trained a committee of associates to help establish intra-group and intergroup affairs * Aided in the expansion of a newly established business fraternity (est. March 2014) by assisting in the creation and maintenance of personal branding, workshop creation and implementation, event planning, relationship building, and active-new member relations and affairs. * Personally consulted and coached… Show more * Increased overall membership numbers to 21 new members * Managed, coached and trained a committee of associates to help establish intra-group and intergroup affairs * Aided in the expansion of a newly established business fraternity (est. March 2014) by assisting in the creation and maintenance of personal branding, workshop creation and implementation, event planning, relationship building, and active-new member relations and affairs. * Personally consulted and coached associates of different committees and departments in lead generation, management, and retention * Worked exclusively with the marketing department on recruitment material, distributing/implementing marketing material, delivering classroom speeches, and coordinating events * Worked exclusively with the strategy department in strengthening the foundations of the fraternity, including, but not limited to, starting special programs, inter-school collaborations with other entrepreneurship clubs, finding partnership opportunities with the media, incubators across the region, or engineering and design teams, and finding other high level opportunities to improve members’ resumes and experiences. Show less

 Acted as a liaison between the Business Inter-Club board of Mihaylo College and Sigma Upsilon Mu Business Fraternity  Developed presentations including Excel graphs regarding event project funding Presented and argued for multiple cases of event funding to the Business Inter-Club board Organized and facilitated the Business Madness Carnival of Events at Mihaylo College of Business Traveled throughout Southern California giving presentations to other colleges and providing… Show more  Acted as a liaison between the Business Inter-Club board of Mihaylo College and Sigma Upsilon Mu Business Fraternity  Developed presentations including Excel graphs regarding event project funding Presented and argued for multiple cases of event funding to the Business Inter-Club board Organized and facilitated the Business Madness Carnival of Events at Mihaylo College of Business Traveled throughout Southern California giving presentations to other colleges and providing club relations and support  Led and taught various entrepreneurship workshops to both active members and candidates Show less

Took a summer internship to learn the aspects of online marketing under executive marketing strategist Boris Bugarski. Trained in SEO, website building, email marketing and social media marketing.

Duties included:* Assisting all of the departments in their paperwork * Secretarial duties* Data input into Microsoft Office programs* Customer relationship management needs * Customer service