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· Solutions-oriented IT Professional and Microsoft Certified Systems Engineer with extensive experience analyzing, designing, implementing and administering cost-effective, high-performance solutions to meet challenging business needs.· Outstanding analytical and troubleshooting skills with demonstrated ability to satisfy organizational needs through analysis and problem resolution· Proven success in installing, configuring and re-engineering a wide variety of networks and systems to improve performance, reduce costs and minimize downtime.· Combined expertise in project planning and design with strong technical qualifications.· Strength in formulating strategies for technology acquisition, integration and implementation.· Outstanding communications skills; interface effectively with upper management, users and peers.· Current Secret Level Security Clearance
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Vice President, Enterprise It OperationsMetrea Mar 2023 - PresentWashington, Dc, Us
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Sr. Manager, Network And Systems EngineerMetrea Mar 2021 - Mar 2023Washington, Dc, Us
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System ExpertCae Usa May 2016 - Feb 2021Tampa, Fl, Us· Responsible for supporting, administering and designing CAE USA’s IT infrastructure systems; spanning across multiple US sites and military bases in order to provide mission critical training for United States Armed forces pilots.· Responsible for administration and architecture of multiple Active Directory domains on multiple geographical sites, including Group Policy administration· Responsible for all aspects of administration, design, architecture and implementation of our Exchange Environment.· Responsible for fulfilling IT ticketing system service requests, resolving incidents and submitting change requests for new implementations and projects.· Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.· Directed IT infrastructure planning and implementation projects to migrate entire IT infrastructure, including active directory and Exchange.· Responsible for ensuring our systems adhere to government security requirements and audits -
Senior Network AdministratorSterling Research Group 2009 - 2016Designed and administered Sterling’s IT Infrastructure in two sites (the corporate office and Data Center). Responsible for managing and configuring all network devices, including a Sonicwall NSA 2400 Pro firewall, two Cisco 1831 routers and HP ProCurve Switches on two sites. Installed, supported and maintained all server hardware and software (about 40 HP Proliant servers and some Dell PowerEdge servers). Responsible for managing all aspects of our single-domain Windows 2008 Active Directory environment and Exchange 2003 environment. Managed and maintained our ESX servers and VSphere infrastructure hosting over 60 VM’s. Responsible for handling all Office 365 administrative tasks. Responsible for handling all of our VoIP system (RingCentral) administrative tasks. Responsible for managing and maintaining our backup jobs with Backup Exec and HP 1/8 G2 Autoloader. Responsible for designing and implementing a XenDesktop infrastructure. Implemented the use of the Netflow protocol on our Cisco routers to gain more visibility into our bandwidth usage. Provided training and technical support for users with varying levels of IT knowledge and competence. Supervised help desk technicians. Responsible for planning, coordinating and implementing new IT developments and projects. Maintained network security, anti-virus (Symantec Endpoint Protection and WebRoot) and spam programs. Responsible for keeping the company’s servers updated and secure with GFI LanGuardKey Achievements:♦ Spearheaded a successful company wide migration from on premise Exchange, Lync and Sharepoint to Office 365.♦ Designed, configured and implemented an HP P4300 SAN infrastructure from top to bottom and worked with our DBA to migrate critical SQL datatabases♦ Expanded the network infrastructure from a flat, single segment network to a multi segment network to ensure that all public facing resources were located on a DMZ segment of the network.
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Network AdministratorServe/ American Express 2007 - 2009Administered and Managed over 200 Windows 2003 Dell PowerEdge servers on Data Centers spanning across 4 geographical locations. Responsible for administering all network devices including Cisco switches, Cisco routers and Sonicwall/Checkpoint firewalls. Responsible for managing, configuring and setting up VPN tunnels with other banks and business partners. Responsible for setting up and managing the company’s Active Directory, Exchange and Sharepoint infrastructure, including user management and custom LDAP integrations. Coordinated with other banks IT personnel in the creation of new connectivity setups. Coordinated with our development department in the launching of new web functionalities. Was responsible for managing all of our internal and external DNS records. Gained experience configuring daily backups with EMC’s Networker. Gained valuable experience setting up and configuring VMware virtual machines. Promoted to Systems Engineer where I was assigned the task of managing all Networking and InfoSec related applications, including management of all security devices. Responsible for setting up, configuring and managing our Systems Monitoring environment, including setting up advanced Alerts, and custom application monitoring templates thru SNMP and WMI. Assigned the task of configuring SNMP, Syslog, Traps and NetFlow on all of our network devices throughout all of our sites. Setup, maintained and configured our SFTP server including coordinating with other business partners for access. Setup and administered our email archival system as well as retrieving information and granting access to personnel. Implementing Exchange email security applications to guard against Virus, Spam and other malware. Key Achievement♦ Migrated the company’s email system from a third party hosted system to an Exchange 2003 cluster and introduced an email archiving and email security system where there was none.
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Network AdministratorOnetouch Direct 2005 - 2007Tampa, Fl, UsResponsible for administering two Windows 2003 Domains (Tampa, FL and Canada). Maintained and administered all production and file servers on both sites. Managed SQL and Foxpro database servers. Maintained and administered daily data backups. Responsible for all site servers and workstations. Responsible for maintenance of all computer workstations. Administered all predictive dialers and phone system. Implemented new network security policies and processes. Configured VPN Tunnels and Remote Access servers with new business partners. Configured and setup Cisco Catalyst 2600 Routers and Cisco 515e Pix Firewalls on both sites. Implemented new software solutions resolving much needed company IT needs. Collaborated with all administrative personnel in implementing new policies to meet our needs. Managed Exchange 2000 Server user accounts. Archived, managed and retrieved all client call recordings. Key Achievement:♦ Introduced Windows 2003 Active Directory to the Network and implemented new software solutions. -
Network EngineerPomeroy It Solutions Apr 2004 - Nov 2004Hebron, Ky, UsLed a team of technicians in making complete computer systems migration for Bank of America branches throughout Central and South Florida. Replaced OS2 servers with HP 380DL G3 Windows 2000 Advanced Servers and migrated critical bank data. Replaced old token ring switches with new Cisco switches. Installed and configured new UPS units. Supervised technicians and coordinated workstation installations. Analyzed and resolved all hardware, software and networking issues. Ultimately responsible for success of migration.
Felix Santos Skills
Felix Santos Education Details
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University Of South FloridaReligion
Frequently Asked Questions about Felix Santos
What company does Felix Santos work for?
Felix Santos works for Metrea
What is Felix Santos's role at the current company?
Felix Santos's current role is Vice President, Enterprise IT Operations at Metrea.
What is Felix Santos's email address?
Felix Santos's email address is fs****@****.rr.com
What is Felix Santos's direct phone number?
Felix Santos's direct phone number is +181378*****
What schools did Felix Santos attend?
Felix Santos attended University Of South Florida.
What are some of Felix Santos's interests?
Felix Santos has interest in Technology, Soccer, Music.
What skills is Felix Santos known for?
Felix Santos has skills like Servers, Networking, Active Directory, Troubleshooting, Network Security, Switches, Vpn, Cisco Technologies, Routers, Sql, Security, Windows Server.
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