▪ Managing a portfolio and working closely with customers in the US to figure out issues and nonpayment on invoices. ▪ Managed collections for an allocated accounts receivable portfolio, which included government and commercial accounts in the United States of America.▪ Account collecting and monitoring, payment processing, report development and analysis, balance and account reconciliation, ad hoc requests and projects, accuracy and attention to detail▪ Manage accounts receivable workload by allocating and supervising all activities within the Collections Team.▪ Investigated consumer complaints and billing irregularities. ▪ Reconciled the accounts of customers. Credits for past delinquency are offset.▪ Examine aging reports, reconcile client accounts, and prepare customer refunds. To keep the customer's account in good standing by not exceeding their credit limit.▪ Ability to manage complex billing systems, prioritize, escalate, and follow up successfully.▪ Use Experian Risk Analysis to determine consumer creditworthiness and set suitable credit limits.▪ Conduct research to determine transactional risks and offer preventive or improved strategies.▪ Set up repayment plans based on the client's financial status and within defined limitations. Clients were persuaded to pay their bills.▪ Organize cash receipts and credit card payments received via emails and phone calls. Credit card chargebacks were processed because the customer was overcharged.▪ Send aging reports to customers on a regular basis to keep them informed of their credit status. ▪ Interact with Sales Representatives in the United States if assistance with their accounts is required.▪ Collaborate with the complaints team to resolve consumer issues such as wrong pricing, order non-receipt, and returns.▪ Account and payment reconciliation.

▪ Collected customer payments in accordance with payment due dates.▪ Reviewed and prioritized open accounts for collection efforts.▪ Transitioned EU accounts for Germany, France, Belgium, the Netherlands, Italy, Switzerland, the UK, Portugal and Ireland.▪ Mentored and trained associates in charge of bringing them up the learning curve▪ Solved cash applications and Evaluated Receipt Settlement mode of ordering and payment.▪ Made outbound collection calls in a professional manner while keeping and improving customer relations.▪ Coordinated with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. ▪ Based on customer responses, recommended, and implemented action plans for resolving delinquent transactions. ▪ Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.▪ Escalated collection problems to CFS Management and/or the Sales Team to assist in the collection/resolution process.▪ Approved and authorized the release of orders according to a credit line and payment history within established guidelines.▪ Communicated the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.▪ Worked on special projects, e.g., account clean-up▪ Identified issues attributing to account delinquency and discuss them with management.▪ Reviewed and monitored assigned accounts and all applicable collection reports.▪ Provided timely follow-up on payment arrangements.▪ Processed Payments & Refunds as applicable▪ Resolved billing and customer credit issues.▪ Updated account status records and collections effort▪ Reported on collection activity and accounts receivable status.

▪ Assisted customers with Order Status, Product Questions, Technical Issues, and Shipping Information via live chat.▪ Improved operations via regular hard work and dedication; demonstrated respect, kindness, and a desire to assist whenever required.▪ Customer satisfaction was increased by resolving product and shipping difficulties.▪ Treated customers with friendliness and efficiency and handled difficult circumstances with ease.

▪ Obtained job orders for repairing textile machinery and send mechanics to the textile mills to repair them ▪ Monitored the progress of the repairs and ensured that all repairs were done on time and to the required standards. ▪ Monitored the maintenance schedules of the machines and ensured that all machines were serviced regularly.