Felix Chu Email & Phone Number

Provo, Ut, Us

• Ranked U.S. Top 3 at department-wide President’s Club since Aug, 2022; Ranked Worldwide Top 2 in July, 2023 • Recognized as the Top 3 Revenue Leader ($321,230 in total; $1,016/sale) across U.S. from Aug, 2022 to Dec, 2023 • Handled 731 system migrations with 75% customer savings in equipment upgrades/installs, refinancing and insurance • Resolved 3,504 escalated cases with 93% retention rate by leading cross-functional effort to rectify persisting issues of failed financing, unsuccessful account transfer, billing disputes and unscheduled/canceled technical visits • Oversaw team of 5 as team leader and won all 4 weekly incentives on cross-sales, protection plan and % financed via devising weekly team/individual SMART goals with daily action items and improving member tailored sales pitches • Contributed to multiple successful pilot initiatives (Top Protection Plan seller worldwide, elected 8 for piloting new sales option 4 months before launch; First cross-seller of NRG and solar system; Moves AMI Team founding member)

• Managed 9 service providers with 200+ drivers over in/outbound logistics arrangement and payment/work record audit• Ensured timely delivery of 5,296,552 packages (average 84,072/month) across U.S. Western Rocky District by resolving 833 escalated cases of missing/misdelivered/damaged packages and complaints on driver behavioral issues

Lehi, Ut, Us

• Fast-tracked basic system implementation by 3 weeks by leading client in establishing inventory level baseline with cycle count, consolidating cost/shipping info and optimizing layouts & fulfillment processes in 3 warehouses• Ensured flawless system migration from/integration with existing platforms (e.g. Shopify, ShipStation) by partnering with programmers to fix errors while providing workarounds to mitigate disruptions (297 tickets resolved in 3 months) • Drove product enhancement by translating user needs & concerns into new feature concepts & requirements• Boosted operation efficiency by 66% via pushing advanced search/filter functions to enable parallel data cleaning • Customized implementation schedule & approach based on organizational culture & operations of clients

• Eliminated stockout by 90% via rectifying the SKU system and including product identification & logistic information to enable visibility on inventory level & historical data analysis to raise forecasting/planning accuracy• Shortened 80% sourcing/procurement lead-time by establishing an online platform to automate the quotation acquisition/management & purchasing process of 1,331 active SKUs with streamlined supplier communication• Established reorder levels with sales volume & consumption rate forecasting to maintain optimal inventory balance• Managed 5 online channels with 6,275 product listings (product/design development, pricing, marketing & shipping) • Addressed operation & financial audits (e.g. warehouse practice demonstration, accounting data consolidation, etc.)

Salt Lake City, Ut, Us

• Established the product management guiding principles, framework & processes for the clothing category• Developed a PowerBI dashboard with 13 KPIs to monitor category performance & facilitate portfolio management• Explored the functionality & application of PTC FlexPLM as the tool to enhance supplier collaboration, automate process flow tracking & integrate product information for all 1,380 SKUs across current ERP & CRM systems • Coordinated international wear tests in 11 countries to collect user experience insights from 4,000+ garment users • Enhanced Materials Management Department market research capability by identifying sources for information, networking & benchmarking, including industry best practice, publications & trade shows

Palo Alto, Ca, Us

• Devised a national cancer control plan outlining treatment pathway, barriers & strategies for Tanzania Government • Established business models & logistics plans by visualizing the correlation between infrastructure & population distribution on maps using geospatial & demographic data

Sandy, Utah, Us

• Reduced client annual cost by $630,000 via identifying & eliminating dead inventory with process analytics• Developed an automatic self-assessment tool that can identify in 10 minutes operation gaps against best practice • Generated 60+ initial leads by devising brand strategy & message and establishing website & social media• Compiled a pitch deck & presented business idea to 60+ investors, venture capital firms & potential partners

Hershey, Pennsylvania, Us

• Analyzed IRI data to recognize market trends & recommend new product line to fill market white space• Conducted 20+ consumer interviews, surveys & ethnographic studies to validate initial findings & product ideas• Created marketing strategy with creative brief, product specifications, price, place & promotion recommendations

San Jose, Ca, Us

• Devised 5 strategies with deployment roadmap to enhance female participation at Cisco Networking Academy• Generated insights via 12 stakeholder interviews across 9 countries, 4 external practitioner interviews, 20+ research reports & industry benchmarking with framework analysis

Hong Kong, Cn

• Handled 30+ ISO/Award projects with 20+ government & Forbes 500 companies• Attained 100% company practice alignment by conducting gap analysis & strategic assessment against 7 Management Association Quality Award criteria• Established University of Macau’s systematic work culture in 53 units by launching ISO9001 & 14001 systems• Raised staff efficiency by 80% by devising knowledge management system for 25-year HOKLAS lab documents• Raised job satisfaction by 4% by identifying improvement areas via surveying 2,137 staff with 87% response rate• Reduced quality system setup cost by $248,300 via predicting the Education Qualification Framework in Macau• Reduced 51% energy consumption at Hong Kong Airport by devising energy management system in 6 months

Hong Kong, Cn

• Recruited & trained 150+ employees, 500+ marketing/admin/IT projects• Acquired projects contributing to 80% of company revenue by tendering & prospecting for new businesses• Led internal brand management effort: 300+ war stories, website redesign, 90+ public events, social media managing• Recovered data, emails & contracts which total $76M from the failed server by a leading team of IT vendors

Hong Kong, Cn

• Handled 40+ Lean projects with 30+ government & listed companies• Reduced defect rate by 55% to 33,900 PPM in 8 months by tuning molding parameters with statistical experiments• Decreased customer process defect rate by 90% to 200 PPM in 3 months by devising quality feedback mechanism• Reduced return rate by 50% to 1.5% in 1 year by cross-company highly accelerated life tests & stress screening• Eliminated in-process non-conformities by 100% by introducing traceability to line operation & QC inspection• Decreased WIP, inventory & material shortages by 90% by setting up warehouse pull system & safety stock• Shortened production cycle time by 87% (14 hours) by introducing Quick Changeover & Lean layout design• Increased production floor energy efficiency by 40% by recycling cooling water from molding machines• Equipped 1,700 managers with leadership, strategy & corporate culture skills by 70+ tailored seminars/trainings

Gland, Vaud, Ch

• Designed online platform to enhance cross-functional/office collaboration• Decreased information retrieval time by 77% via creating cross-functional project information online repository • Reduced data storage discrepancy by 13% via refining database taxonomy design with 2 user acceptance tests

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Industrial And Systems Engineering