Felix Chu Email & Phone Number

Provo, UT, US

• Ranked U.S. Top 3 at department-wide President’s Club since Aug, 2022; Ranked Worldwide Top 2 in July, 2023
• Recognized as the Top 3 Revenue Leader ($321,230 in total; $1,016/sale) across U.S. from Aug, 2022 to Dec, 2023
• Handled 731 system migrations with 75% customer savings in equipment upgrades/installs, refinancing and insurance
• Resolved 3,504 escalated cases with 93% retention rate by leading cross-functional effort to rectify persisting issues of failed financing, unsuccessful account transfer, billing disputes and unscheduled/canceled.
• Oversaw team of 5 as team leader and won all 4 weekly incentives on cross-sales, protection plan and % financed via devising weekly team/individual SMART goals with daily action items and improving member tailored.
• Contributed to multiple successful pilot initiatives (Top Protection Plan seller worldwide, elected 8 for piloting new sales option 4 months before launch; First cross-seller of NRG and solar system; Moves AMI Team.

• Managed 9 service providers with 200+ drivers over in/outbound logistics arrangement and payment/work record audit
• Ensured timely delivery of 5,296,552 packages (average 84,072/month) across U.S. Western Rocky District by resolving 833 escalated cases of missing/misdelivered/damaged packages and complaints on driver behavioral issues

Lehi, UT, US

• Fast-tracked basic system implementation by 3 weeks by leading client in establishing inventory level baseline with cycle count, consolidating cost/shipping info and optimizing layouts & fulfillment processes in 3.
• Ensured flawless system migration from/integration with existing platforms (e.g. Shopify, ShipStation) by partnering with programmers to fix errors while providing workarounds to mitigate disruptions (297 tickets.
• Drove product enhancement by translating user needs & concerns into new feature concepts & requirements
• Boosted operation efficiency by 66% via pushing advanced search/filter functions to enable parallel data cleaning
• Customized implementation schedule & approach based on organizational culture & operations of clients

• Eliminated stockout by 90% via rectifying the SKU system and including product identification & logistic information to enable visibility on inventory level & historical data analysis to raise forecasting/planning.
• Shortened 80% sourcing/procurement lead-time by establishing an online platform to automate the quotation acquisition/management & purchasing process of 1,331 active SKUs with streamlined supplier communication
• Established reorder levels with sales volume & consumption rate forecasting to maintain optimal inventory balance
• Managed 5 online channels with 6,275 product listings (product/design development, pricing, marketing & shipping)
• Addressed operation & financial audits (e.g. warehouse practice demonstration, accounting data consolidation, etc.)

Salt Lake City, UT, US

• Established the product management guiding principles, framework & processes for the clothing category
• Developed a PowerBI dashboard with 13 KPIs to monitor category performance & facilitate portfolio management
• Explored the functionality & application of PTC FlexPLM as the tool to enhance supplier collaboration, automate process flow tracking & integrate product information for all 1,380 SKUs across current ERP & CRM systems
• Coordinated international wear tests in 11 countries to collect user experience insights from 4,000+ garment users
• Enhanced Materials Management Department market research capability by identifying sources for information, networking & benchmarking, including industry best practice, publications & trade shows

Palo Alto, CA, US

• Devised a national cancer control plan outlining treatment pathway, barriers & strategies for Tanzania Government
• Established business models & logistics plans by visualizing the correlation between infrastructure & population distribution on maps using geospatial & demographic data

Sandy, Utah, US

• Reduced client annual cost by $630,000 via identifying & eliminating dead inventory with process analytics
• Developed an automatic self-assessment tool that can identify in 10 minutes operation gaps against best practice
• Generated 60+ initial leads by devising brand strategy & message and establishing website & social media
• Compiled a pitch deck & presented business idea to 60+ investors, venture capital firms & potential partners

Hershey, Pennsylvania, US

• Analyzed IRI data to recognize market trends & recommend new product line to fill market white space
• Conducted 20+ consumer interviews, surveys & ethnographic studies to validate initial findings & product ideas
• Created marketing strategy with creative brief, product specifications, price, place & promotion recommendations

San Jose, CA, US

• Devised 5 strategies with deployment roadmap to enhance female participation at Cisco Networking Academy
• Generated insights via 12 stakeholder interviews across 9 countries, 4 external practitioner interviews, 20+ research reports & industry benchmarking with framework analysis

Hong Kong, CN

• Handled 30+ ISO/Award projects with 20+ government & Forbes 500 companies
• Attained 100% company practice alignment by conducting gap analysis & strategic assessment against 7 Management Association Quality Award criteria
• Established University of Macau’s systematic work culture in 53 units by launching ISO9001 & 14001 systems
• Raised staff efficiency by 80% by devising knowledge management system for 25-year HOKLAS lab documents
• Raised job satisfaction by 4% by identifying improvement areas via surveying 2,137 staff with 87% response rate
• Reduced quality system setup cost by $248,300 via predicting the Education Qualification Framework in Macau

Hong Kong, CN

• Recruited & trained 150+ employees, 500+ marketing/admin/IT projects
• Acquired projects contributing to 80% of company revenue by tendering & prospecting for new businesses
• Led internal brand management effort: 300+ war stories, website redesign, 90+ public events, social media managing
• Recovered data, emails & contracts which total $76M from the failed server by a leading team of IT vendors

Hong Kong, CN

• Handled 40+ Lean projects with 30+ government & listed companies
• Reduced defect rate by 55% to 33,900 PPM in 8 months by tuning molding parameters with statistical experiments
• Decreased customer process defect rate by 90% to 200 PPM in 3 months by devising quality feedback mechanism
• Reduced return rate by 50% to 1.5% in 1 year by cross-company highly accelerated life tests & stress screening
• Eliminated in-process non-conformities by 100% by introducing traceability to line operation & QC inspection
• Decreased WIP, inventory & material shortages by 90% by setting up warehouse pull system & safety stock

Gland, Vaud, CH

• Designed online platform to enhance cross-functional/office collaboration
• Decreased information retrieval time by 77% via creating cross-functional project information online repository
• Reduced data storage discrepancy by 13% via refining database taxonomy design with 2 user acceptance tests

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Industrial And Systems Engineering